Four Seasons Dry Cleaners

1716 Murray Ave, Pittsburgh, PA 15217, USA

Address:	1716 Murray Ave, Pittsburgh, PA 15217, USA
Phone:	+1 412-420-5075
Site:	fsdrycleaners.com
Rating:	3.6
Working:	7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 7:30AM–7PM 9AM–5PM Closed

Location

Photos 14

Reviews 5

Rachel Silver

Fool me thrice, well, thats my fault but Ive finally learned my lesson. Issue #1: I take a suit in to be dry cleaned because it smelled a little like a smoky bar and had some fur on it. I have a weeks leeway before I need it. I go to get it when Im told it will be ready and Im told theres a delay because of excessive "stainage". Well, since there werent any stains, I ask for a manager. At this point, the woman behind the counter says she needs to call me back. When she does call back, they admit to not knowing where it is. Eek! Ultimately they find it at whatever place they outsource it to and I was able to get it back later that day. Not a disaster, but should hav ebeen a red flag. Issue #2: a pair of jeans that I have hemmed end up 4" too short. Well, I was pissed, but I didnt try them on for the tailor to measure and he just measured based on what I was wearing right then because I was in a hurry. I guess I thought that maybe it was possible that they could stretch in a different way or, I dont know, something. I took the blame for it and didnt make an issue. The final issue: I paid for a pair of expensive pants to be hemmed and put a rush on them so they would be done by Thursday. I called on Thursday and they told me theyd be done on Saturday. Annoying, but nothing I could do. So, on Saturday I go in and the woman working says they cant find them... AGAIN. I wait for about 30 minutes while she makes a series of calls, to no avail, and then tells me shell call me when they find them. Towards the end of the day they find them and I go to pick them up. They actually had the nerve to charge me. Youd think if youd screwed a customer over this way, you might give them a freebee to make up for it. Not this place. When I said Id never be back, the woman said "we all make mistakes sometimes." To which, I replied, "Not all of us make them as often as this place".

Saurabh Shah

"Dont worry... we are a reputable establishment" was the comfort I was offered when they lost my two trousers. Guess what?!!! Abandon hope all ye who hear those words. I moved to Pittsburgh 6 months ago and got attracted by this shops cool name and decor. I travel a lot and have been using them a lot. they do a decent job, but cost a lot. In any case, I was happy to pay more thinking it will give me a peace of mind to trust my clothes to this "expensive" shop. Come Jan 3rd, I gave some shirts, trousers and sweaters for dry cleaning. A week later, on the day of pick-up I get a call that they need more time with my trousers. A week after that I go to pick up my clothes and am told that they cant find two of my trousers. Instead of being apologetic, they give me an attitude that said - this is just part of business! I was promised a call next week. Of course the call doesnt come! I call again and the lady makes excuses - "Oh! I was going to call you. But I first wanted to check with another customer who may have had your pants. And she was out of town." I said you promised me a call back, and I need my pants or a final word that I should buy new ones! She replies, "I will let you know as soon as I know, ok?" - NO! THIS IS NOT OK! This is not how you treat your customers. When you make a mistake, at least show decency to apologize! It went for two more rounds - they promise to call and never call, and make the same promise again when you call. Its now almost a month and Im left with two lost pants and a hell lot of frustration! So, you might like the place when everything goes right (and if you dont mind paying so much). But dont think the extra money buys you better service or even decency when something goes wrong!!!

Anonymous User

Upon the purchase of a Burberry trench coat (worth $1500), I took the time to search for a reputable dry cleaner. Four Seasons was expensive, but their claim was that they specialized in high-end dry cleaning, even noting several top names, including Burberry. With a staff person, we went over where there were a few ink stains (the coat was a consignment find), and all buttons, openings, flaps, etc. The bill came to $30, and I was charged for each individual belt and the jacket lining separately. I returned to pick up the coat, and one of the prominent front buttons was cracked and half missing. Waiting for an explanation as to what we both saw, I received none. When I asked as to why the button was cracked, I was directed to a small sign stating that they wernt responsible for missing or cracked buttons. I argued that wed gone over the coat together, nothing was cracked or missing initially, that it was caused in the process. Again I was directed to the small sign, this time I was offered that they could "repair the button" by using a extra button on the jacket that was hidden - but they didnt offer to fix their own mistake for free. Infuriated, I left. In summary, Four Seasons does not stand by their work, nor do they take responsibility for their mistakes. They are not a high quality dry cleaners, merely an elegant storefront. Take your business to a local dry cleaners that does a better job - the one I found is the New Oakland Tailor on Meyran Ave in Oakland.

Hong Yin Smith

I would give it a zero if it is an option. It was my first time so when I went in I asked how much it would cost. The woman told me that she was not sure, but she can give me a call once she found out so I left my blazer and my phone. She told me it will be ready next Wednesday. I did not hear from her until Thursday. When she did call, she left me a voice message so I called her back. She claimed that she called me before and left me message, and I told her I never got that phone or her message. She told me with an attitude saying that it is not possible because she was the one called. She acted like I ignored her call and being ridiculous. Obviously, since I "ignored" her call my cloth will not be done for another three business days. Finally when I went in for my cloth, her attitude was even worse than the phone. no greetings, no smile, nothing. I paid, and left. If you want to get treated with respect and professionally, keep looking. This place does not care about their customer service.

Pamela Parker

Ive tried other dry cleaners in the Sq. Hill area, but when I used Four Seasons, they managed to remove a stain that two other local dry cleaners said was impossible to get out. The staff was courteous and welcoming, and the store atmosphere was clean, modern, and well designed. They hold up to their reputation of being a trusted, high-end dry cleaning business. Four Seasons most certainly stands by their work and accommodates their customers. Ive also enjoyed the pick-up and delivery service that other dry cleaners dont provide. Further more, this particular dry cleaners seems to be advancing in all aspects - I just started receiving monthly newsletters that are professionally designed with updates on the store and tips for cleaning. The website is also easily accessible and user-friendly.