|Address:||1602 S Webster Ave, Scranton, PA 18505, USA|
Ace Auto Repair 1 star. The owner towed my car on Dec 16 2014. It took him two weeks to find out 20 of 24 valves were bent and it would cost me $1,810 to replace all valves and install a new timing kit. I had asked if there was anything else he would recommend and he suggested polishing the heads for another $100. The first company he sent the heads off to be polished sat on them for 3 weeks before he went to them and sent them off to another company. That company took 5 days to polish them. He then spent the next 4 months installing the timing kit and installing the new valves. He sent the heads off 3 times before they passed compression. Once he got it all back together. He claims the crank blade bent knocking out my crank shaft positioning sensor and a retainer cracked. And on top of it he tried to blame me for it. I capped him at $2,500 and asked if he would be willing to do payments, and he said yes. So it took him another 2 months to replace the blade, sensor, and one retainer. Mind you now for the past 6 months he has told me my car will be ready next week, every week I believed him for 6 months that my car would be ready at the end of the week. And the worst part is I believed him each time, even told management everything he told me. Ive ate very little just to make certain he could get paid. So after six months he then noticed the distributor had gone out and ordered a new one. It took him 2 more weeks to install that part. He picked me up on 64/26/2015 to take me to my bank. He shows me a video of my car running. I ask him how much do I owe him, he said, $3,400. He went $900 more then I wanted to. I took out nearly everything I have $2,500 leaving me only enough to make it through the next two weeks, before my next paycheck. I even reinstated my car insurance, had to use someone else because the low rates I was getting was no longer available, the past 6 years Ive been with Progressive was no longer valid since I had gone over a month without being carried by them. I give him the money under the agreement that I would be leaving with my car right now and would make payments on the rest. It came down to $233 for the next 4 months. Then he asked me for $200 more just so he could break even on parts. I told him I couldnt do it, and if he wasnt going to let me leave with my car now, to had over the $2,500 I just gave him. He got up out of his seat went to my car and started to take it apart. He said he would take the new battery and the distributor out then I could the car as it was. At that time I asked to speak to Dennis and not this psycho path that was present. He walked off to go pet a dog. Came back to show me where he didnt charge me for two belts, towing, and the battery. He then added up the some parts in front of me which came up to $900. Then told me maybe on Wed Ill let you leave with the car and make payments. My life has been working a job that I dont like but wouldnt leave until I had my car. Because I was under the impression my car will be finished at the end of the week, every week for 6 months.
after paying off a truck from ace , I needed a simple oil change and they sabotaged my engine by sticking metal garbage in one of the cylinder chambers. now I needed a new engine!! I was a dedicated loyal customer and I am disabled with limited money, so I was not treated fairly or considered at all . I could write all my hardship with this company but I think this suffice.
U suck u screwed my car up and im a single mother of 3 children and my lugs werent tightened enough. And when my car went off the road and hit someones car in their driveway was a blast. Now my car is totalled. Thanks alot because my special needs child cant get to appointments. U should quit while you are ahead..
Dennis, the owner of Ace Auto Repair has done a number of jobs for me both big and small. He has always been honest fixing things that other mechanics failed at. I encourage anyone with a car to use Ace Auto.
Honest. Repair my car that was damaged by sandone. He even got my money back from sandone. He did a great job on my car. I will highly recommend this man to work on my car any day.