Meineke Car Care Center

120 N Dupont Hwy, New Castle, DE 19720, USA

Address:	120 N Dupont Hwy, New Castle, DE 19720, USA
Phone:	+1 302-414-0450
Site:	meineke.com
Rating:	2.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM

Location

Photos 18

Reviews 8

Gary Rullo, Jr

Negligent, Irresponsible, and Disrespectful. This week my Wife and I decided to take our Nissan Armada to this location to have a bad Master Cylinder replaced (Diagnosed at the Dealership) The vehicle had been having minor braking issues but was able to be driven. Meineke without hesitation replaced the Master Cylinder that I provided but for some mysterious reason were not able to get the brakes to work after they replaced the Master Cylinder. Without reason they explained that something else must be broken and no matter what they did to the brake system they couldnt get it to work right. On the way home the brakes barely worked (20%). Less than 24 hours later while my Wife was attempting to leave our home they locked up completely and she was unable to move the vehicle at all. I called the Meineke and explained that the brakes were completely locked and they had just worked on the vehicle, his response was, "Sounds like you have a problem, its not on us", my jaw dropped, never have I heard such a irresponsible statement. The location had just worked on my brakes and now they were locked less than 24 hours later. I requested that the location please at least bring the truck back to a drivable condition but he continually stressed that Meineke had nothing to do with the trucks brakes locking up. I asked for a supervisor or regional managers contact information and he ignorantly stated to call 1-800-Meineke and proceeded to hang up the phone. I called the Lewis, DE location who were able to connect me directly with corporate in an instant where I lodged a complaint against the New Castle, DE store location. The customer service woman explained to me that since it was 1:00pm on Friday and due to the way complaints are processed I may not hear a call back until Wednesday the following week. Now my Wifes truck which carries around our 3 infant daughters is stuck in the driveway for the next week at a minimum while we await a response from Meineke representatives. I have attempted to gain contact information for the stores owners only to be told they do not have that information or cannot give it out. I stress, do not take you vehicle to this location, the Store Manager has no regard for fair business practices and most likely I am not the first to encounter such a safety risk after having my vehicle worked on at his store.

Anonymous User

I had the worst experience with this Meineke on Dupont Hwy (near BJs), I would not recommend this place to anybody. I took my truck to get new brakes. I asked them to give me quote for BRAKE SERVICE only. After they took my truck apart, these fools gave me a quote for not only brakes, but a whole bunch of other stuff that had nothing to do with brake service. I refused the services they suggested and told them to put my truck back together, so I could take it somewhere else. They were very negligent in the way they put my truck back together, which made the problem worse. They did this on purpose since I didnt want them to do any work. Thankfully I was able to make it up the road to another shop where they gave me exactly what I asked for. They also repaired the extra damage done by Meineke and I still only paid half of what Meineke quoted me to begin with. I promise (raising my right hand) to never use this Meineke again.

Michael Grosso

Managers very polite and professional but workers are bad didnt get done a service i requested then called me a lier wont go back on that note dont know how people stay in business with people like that there smh

Demi Anthony

A whole bunch of criminals engaging in unethical practices to defraud customers. The owner is a rude & uncouth. Never go to this location, youre better off elsewhere.

Julie Hall

Took my car to fix exhaust, they didnt fix the problem and did more damage to it . Had to take it elsewhere to be fixed .

Brian Wolfe

Good service & Good prices will go back again.

Mandi Murphy

Service was good and friendly.

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