Pep Boys Auto Service & Tire

135 Christiana Rd #273, New Castle, DE 19720, USA

Address:	135 Christiana Rd #273, New Castle, DE 19720, USA
Phone:	+1 302-322-4307
Site:	storelocator.pepboys.com
Rating:	4.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–4PM

Location

Photos 66

Reviews 18

D Pope

Dont believe anything good you read about this place! Lies, cheating, stealing. Thats what you can expect from this service department. Mine is a classic story, Check engine light came on so I checked my code reader and got some codes that are beyond my desire to troubleshoot. Pep Boys Service guy says no problem, hundred bucks and well tell you what the trouble is. I tell him Ive checked the codes already and really need to know whats up if Im going to pay that much for diagnosis- he assures me that itll all be ok... once they get my money. So, great! It seems high but if itll actually pinpoint the trouble- then Ill do it. I was told I had a bad part. I replaced the part. Still have the engine light. Took it back and had some REAL problems getting them to look at it again. And again I was told I had a bad part. I replaced the part. Still have the engine light. This time, when I took it back, I was told that I would have to spend more money- I was clear about what I wanted and was assured about what I would get, ultimately, I was deceived and robbed. Im sure that as long as you only need a tire or some other equally quick and profitable job, youve got a good chance at getting what you pay for- a good chance- if theres a way for them to soak you for more, theyll try it. They knew what they were doing when they screwed me, they did it because theyve gotten away with it before. Dont be their next victim. edit; btw, if anyone thinks I might not be qualified to change a part or two, Ill match my qualifications against any certificates your mechanics can produce. ...

Anonymous User

I have nothing but wonderful things to say about this Pep Boys and it's employees. Each and every time I walk in everyone is pleasant, helpful, and efficient. I have come to them for everything from an oil change to new brakes and have never left dissatisfied. I am reminded of last weekend when my mother drove down from out of state. She was stopping to pick me up and from DE we would continue on our way to North Carolina to pick up my younger brother from college. We were on the road no more than twenty minutes when our tire was shredded to bits and our spare was half flat. I knew the guys at Pep Boys would be able to help in our time of need. We were back on the road in no time at all! Thanks guys (special thanks to Pete!) for your continued wonderful service from a customer for life!

Lee Skinner

I cant say enough about this place!!! These guys are the best!!! I had a flat tire and I was from out of town, I called the pep boys on Christiana rd in new castle. Ken the manager answered the phone very promptly and professionally. He assured me that he could help me in my time of need. I pulled up to the store and Ken welcomed me (shook my hand). Before my paperwork was complete, he had one of his gentleman, Michael perillo come get my keys, michael even assured me that he was going to take care of me and had my car in the shop!!! I have never had such fast and friendly service!!! To Ken and Michael THANK YOU!!! Your life long friend Lee

Casey Stewart

Very Friendly & Knowledgeable. I was passing thru town on the way back home to Texas & had a check engine light pop on in my truck. I stopped in a spoke to a lady named Carli about what possibly could be the problem. After a short time of trying to troubleshoot what the problem was with a diagnostic tool, we found out I had left my gas cap too loose. While I was there, she checked my wiper blades and convinced me into getting my oil & wipers changed. Very good service & definitely a good employee with her.

joey Crossland

I recently had brakes installed and rotors turned. Took 6hrs, car was given back with grease inside and out all over it. Brakes are spongie, brakes are making grinding sound. My lug nut lock key was used and wasnt put back. Theres also a rattling sound coming from my front driver side tire, like theres something loose. Will be having it checked out somewhere else. Not happy.

Laurie Whelden

Carli was amazing at helping me out when my car broke down on en route to the beach. She was able to get my new alternator delivered on a Sunday after the deliveries had already gone through - then the team stayed late after closing to finish the job for me so I could be on my way. If it wasnt for their hard work, I would have been stuck in a hotel for the night. Thank you!

jhonwick 2

The worst place to give your car for oil change .They make your car engine run in worst condition had very worst experience . i gave my car for oil change and then later i got few other problems for the engine .Dont ever go there and stay away fro them .better stay away fro them . better small advice dont go there and make your car worst.

Avan Patel

Got my brakes were vibrating, got a good quote on replacing them, but offered to check them first, then figured that they just need to be cleaned and calibrated; did that and still have same issue on a smaller scale. Going to go back and figure out what happened. I will post an updated review.

Eddie Haskins

Very friendly staff and communicates well with customers. They get you in and out in a timely manner seems as though they will do anything it takes to put the customers first and make them leave with a smile on their faces!!!

Anonymous User

they should just shut this place down no one knows what the heck they are doing!!!! I will never step foot in here again not even for oil i will drive farther and i recommend you do the same or youll regret it!!!!

phani bhargava

The prices stated online will not be the same when you go here. They try to lure you for new products. If the customer doesnt want it, youll see a change in their faces. Business has changed a lot these days..!

bailey sproul

I always have the best experience at this shop, I trust them with my car because everyone knows what they are doing. Very friendly staff and reasonable prices for all of their services!

Daryl Cossey

These guys really went out of their way to help me when I was stranded an hour away from home. Best Pep boys service department in Delaware

John Skeparnias

Carli is amazing and this store provides top notch customer service! They go above and beyond to take care of the customers needs!

Young Mike

Awesome service from jay! This is the only pep boys Ill go too, Ill leave feeling satisfied

Cecilia Brasier

Very reliable and friendly

B Maguys

Clean, fast service...

ramesh swarna

Rude to the customers