Scranton Auto Service

Address:	711 Davis St, Scranton, PA 18505, USA
Phone:	+1 570-347-4056
Site:	scrantonservice.com
Rating:	4.7
Working:	7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM 7:45AM–5:30PM Closed Closed

Location

Photos 20

Reviews 9

Suzanne Jenkins

I was in a terrible situation. Four hours from home, two hours to my destination- came out of Wendys and the car was dead. It was after 4 pm on a Friday, mind you. I was desperate as a single mom and didnt want to spend the night somewhere I didnt know. I called the number on their sign and plead my case. The gentleman sent over his mechanic into the Wendys lot- across from their shop. The young man tried to help, but finally told me the starter was gone. I didnt know what to do. He asked his manager if they could help me. He called a parts place and they had my part-AND were willing to deliver it. The mechanic pushed my car out of the Wendys parking space, over to the grassy median between the two places. He and two other guys didnt mind helping me out by doing the job. Im sure they were anxious to be off work and get home for their weekend, but this lady is VERY appreciative of their efforts. I even got to my destination on time for the graduation. The price wasnt bad, and he got me a discount and I got a warranty to boot! I dont live anywhere near Scranton, but Id recommend them highly to anyone. They were gentlemen, didnt gouge the price for a single lady, and were very kind. Thank you, guys for everything!

Kate Daye

Great service! Called for a brake change and to look at something else. Got me in immediately and the price was great. Super friendly and helpful. Originally gave 5 stars. UPDATE: Took my other vehicle there for the Jeep shake that happens in Wranglers... Replaced the steering stabilizer for around $400.00 - $500.00. As soon as I got it back, it was making a screaming noise. I phoned in and they had me bring it back. They told me the problem was that all 4 brake pads and rotors needed changed. I found it odd, as I had them changed a few months prior. They wanted almost $800.00 to do this. I honestly feel that they were trying to take advantage of me. I was almost due for inspection, so took it to Ricky Bryer in Scranton on recommendation for this. Funny, all that could stand to be changed were the front pads. It still passed inspection with the ones I had and he didnt even mention it until I asked afterward. I bought them for around $60.00. Savings of $740.00. I was a new loyal customer until that happened. You could have made a lot more money off of me if you were an honest business... I am upset that it happened and now I dont trust it to go back.

Anonymous User

First - Im from Houston - BUT - I have worked with Tom for 7 years and have a point of view on Scranton Auto Service that comes from a very different place - that you might find most important. I have worked with auto repair shops all over the country for almost 30 years and one thing I know at the age of 63 - I know the difference between an auto repair shop owner who truly cares about his customers and one who is in it only for the money. Car owners of Scranton, you have a true jewel in Tommy Niemiec. He is there for you. And you will be able to tell the difference from your first visit. Yes, he works out of an old house that has been converted into a shop, but dont let that keep you from missing out on the finest, most friendly service in Scranton. Tom has everything you need to diagnose and repair your car to perfection and he treats everyone with the utmost respect. But, even more important, he really cares about you. This I know for a fact. Give Tommy a try. Youll be darn glad you did... Zed Daniels

Brian Rutherford

I just spoke to Scranton Auto service for a quote on installing a re-manufactured transmission into my Nissan Maxima. The man who answered the phone first stated "It depends on what we break while taking it out." Wow thats an awesome first impression, I asked so my price depends on what you break on my car? He then said well some bolts may be hard to get out etc. He then quoted me approximately 14 hours of labor to install a transmission and a price of $1600.. Every other place I called quoted prices ranging from $450-$550 and 4-5 hours of labor. Obviously I will never use Scranton Auto Service for any reason after receiving a quote that is over three times that of other reputable service centers. I will be taking my car to Mistech Transmissions to have the work done. "Depends on what we break on your car" wow what a way to quote a price, still in shock.

Melissa Holzberger

I was only a few hours into a long drive and my truck started to act up. I pulled over and Googled. I saw the ratings were all great. Well they were all correct. It was not a pleasure trip and they showed such compassion and did not "take advantage" of someone traveling. They said that it would not be until mid afternoon but was able to get it in only after an hour or so wait. They even offered me lunch. Turned out it was a sensor. With that being fixed and me on my way I was advised to pull over and rest later on because it was still a 9 hour drive. Well on Monday I received a call making sure that I arrived home safely. Thats customer service!!!!!!!!!!!!!!!!!!!!!

Laura Fierke

Having just moved to the area, I was nervous about choosing a place to take my car. I had a better experience than I could have imagined. As part of the inspection, they naturally checked other fluids, etc., but they were up front about what probably needed to be done now vs what could wait. They also put a lot of effort in trying to solve a long-term problem that Ive had with my car--more effort than I experienced at two other shops in my home state. No extra charge for the research or for testing one possible reason for the problem. Plus we have a plan in place to test the other possible cause. Excellent service.

Courtney Tobin

Great, honest place. Ive been coming here for every oil change since I moved to Scranton, and I always get a full check-up, which is absolutely worth it. They not only let me know what needs to be fixed, but they let me know if its immediate or if I have time - which is really important with an older car. Usually they find things early enough to wait, and they ALWAYS give me an accurate estimate, so I can fit any big jobs into my budget. More importantly, once its done I know I dont have to worry about it anymore because the quality of work here is so high. Id recommend them to anyone in the Scranton area.

Aditya Mallojjula

Absolutely helpless, that is how one ends up at the auto service center. And this place makes money out of your misery. For a steering set replacement this place quoted me $2200 against a $1300 quoted by the Hyundai dealership. I wonder how the above folks rated this place good or better. For me a straight $800 saving by avoiding this place for same work (at least on [paper)

Anna Kalisz

If I can describe them in three simple words that would be:GREAT,HONESTand RELIABLE service. Not only they answer all my question patiently but if it wasnt for them,we would be probably spending new years eve in Scranton instead of NY. Thanks to John(who by the way did a miracle to our old car)we were lucky enough to get back on road, I highly recommend their service!!!