AAMCO Transmissions & Total Car Care

Reviews 10

HA

harry houston

Hard working good work all these words describe Brandon Diaz and the employees they did great work on my truck but when it came to a palm sized dent in my hood they have dropped the ball in trying to show they actually care about their customers and their vehicles. Security cameras they told me might not go back one week the biggest disappointment is John the owner where is he ? No call no response nothing for a person as well know as he is where is he hiding. Or is waiting for court papers from larrimore construction for damage done to a ford diesel his technician put gas instead of diesel. It is sad that this Aamaco location has little to no compassion for customers damaged vehicles like a work truck stripped of all its copper plus it content of a local contractor the same week end my vehicle was damaged. Please take photos of your vehicle if you leave it there so you can prove of AAmacos lack of security personal I think those cameras seen outside are old and dont work as a disable us army ret vet I am calling all military to boycott this location for being un military friendly and not offering discount to the military

---

JA

Janine Beatty

A few years, I had my transmission replaced and bought a lifetime warranty because my make and model had known transmission issues. I would bring it in yearly for the required check noting the transmission noise and issues with switching gears from the first 6 months after the replacement. They would not change it because they didnt experience problems after a short test ride. The transmission had to completely stop for them to finally replace it. The day I got my car back, i drove it home hearing a noise coming from the wheels about 10 mins down the road. I pulled into my local mechanic. They told me that my nuts were never screwed back on completely. Thank goodness I stopped because it couldve been a dangerous accident. I called the shop multiple times, no one picked up (pretty typical), finally got them the next day and explained what happened. They said theyll have the manager call me back. Never received a call and I never went back. I wouldnt recommend this shop to anyone. Take the drive to New Castle or south for one of the other locations. Ive gotten better service from the other locations.

---

AN

Angelica Keener

Highly recommend this shop! As a woman, it can be intimidating to find a reputable place to get an oil change without them trying to sell you extra services all the time. I have been coming here for a couple years now and when it came time for a repair they took me out to the shop and showed me exactly what the problem was. Brandon gave me an estimate and when the work was finished the cost was actually lower than the original estimate! I was so relieved. Now whenever I have an issue I just pop in and they take a look and I never have to worry about them trying to sell me something I dont need. So Today when I went to look up their number to schedule my oil change I saw some of these negative reviews and I felt I needed to put in my two cents, because I have had nothing but EXCELLENT customer service and mechanical work done, my vehicle is a 2001 and they are honest, if I need a repair they tell me and they also tell me if it can wait. They tell me if I should be saving back for brakes or tires so its not a surprise. They are 100% a full service car shop. I highly recommend them to anyone!

---

PA

Pat D

If I could give 0 stars I would. I went to Amco to diagnose a particular noise that occurred at a particular rpm range and I was told that my transmission pump was "going bad" and that the cost would not be figured out until they got into the transmission but would at least cost $1500 minimum . After getting a second opinion from a honest transmission shop owner I looked further into The issue and found that it was not the transmission at all but an air filter that was touching the frame of my truck causing the noise that I described which was misdiagnosed. The repair cost zero dollars but I still had to be charge a $100 diagnosis fee from this poorly managed shop Who clearly just want to take advantage of people. I contacted the owner and asked for at least half of my money back because of this misdiagnosis and he told me that I dont know what Im talking about and he refused to do anything and hung up on me. The shop is Amco in Dover Delaware and they are there to take peoples money not fix the problems

---

ST

Staci Lewis

Dover Aamco is the BEST! I will not take my vehicle anywhere else. They are knowledgeable, fast and most of all HONEST. I had recall work done at a dealer and they "suggested" over $1400 worth of work that I needed. I told them I would talk it over with my husband and went straight to Brandon. He said that the things they mentioned will eventually need to be done but I was not even close to needing to think about it. Go see them - I promise you will not be disappointed!

---

A

Anonymous User

My wifes suv developed transmission problems and started slipping. We contacted Aamco and spoke with Tom, who was great. He was very honest with us about the costs, explaining the labor cost, and parts costs. He kept us informed through the entire process and showed us the damage that had been done. Its been about three weeks since the repair and we are very happy with the results and Aamco. We would recomend them to anyone. Eric

---

KE

Kelsey Lachole

Went there for a transmission problem that should have been fixed within 2 weeks because I have a warranty on the car. So payments have to be cleared. But they have had my car for a month at this point. They keep changing when they are gonna have my car ready ! Im sick of it at this point. They left a bad first impression on me. Bad customer service. Ill never take my car here again. And I will never recommend this place.

---

م

مترجم `

The young lady over the phone was very polite an answered all my questions. When I arrived in the morning the young man at the counter help get my car in an out of the building in a timely manner for a service seeing, that I still had to go to work in the morning. If your looking for a place that does top notch work and honesty look no more. This is the place that I will be going to for all my future work.

---

DA

Dann Alagna

Went in for oil change, these guys are awesome! Shop manager Brandon is great to work with and extremely knowledgeable. Shop was very busy, a good sign I thought. His technician found a few things that needed attention, and he showed them to me. A belt had serious tears in them, and I was missing an air filter. Who knew! In and out for an equally amazing price and feel better about driving my car. GO HERE!!

---

EL

Ellyn Snodgrass

I took my truck to Aamco in Dover thinking I had a serious transmission problem. It turned out to be a simple problem with an easy fix. The guys at aamco did a great job. The team is professional and the shop is clean. Brandon Diaz has outstanding customer service and was great with explaining the problem I had with my truck. Thank you guys!

---

---

Other organizations