Stanley Steemer
| Address: | 1111 US-501 BUS, Conway, SC 29526, USA |
| Phone: | +1 843-365-1340 |
| Site: | stanleysteemer.com |
| Rating: | 4.5 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 8
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Brokerblogger Bill
Bruce and Dina have owned their Myrtle Beach franchise since 1986. I had never used their franchise before, but had Stanley Steemer come out many times over the 16 years my wife and I lived in Dallas, TX, as we liked the hypoallergenic results. Stanley Steemer is the first carpet cleaning service to earn the Asthma and Allergy Foundation of America certification, removing an average of 94% of common household allergens from the carpet they clean. It is a tough competitive business, though, with all the "chemical" carpet cleaning services out there. The two man team (Alfredo who has 11 years experience with S.S., and Travis) showed the professionalism and experience only a good franchise owner can teach. Keeping employees that long (11 years) is an accomplishment in and of itself in any business these days, IMO. Besides doing a quick and safe (no damage) job as I requested, I asked Dina to tell whomever she assigned to me, that they not try to suggest other services they sell, this one time, as I was in a hurry to get many things done, due to going out of town the next day. I knew that the carpet would take time to dry,due to the fact that we had many errands to get to that day before we left. Alfredo and Travis actually did as they were told, even though, they probably earn extra money by educating carpet cleaning customers to a potentially valuable opportunity, and then they made it easy to pay for with any credit card I may have. I was so pleased with the overall experience that I tipped each of them $5.00, which I had never done before with other S.S. employees. They also got out a number of old stains (one creosote petroleum based stain was greatly improved to my satisfaction) even though I hardly ever vacuum, and had never professionally cleaned this carpet in 8 years due to "out of state" family challenges. Before they came, we were considering buying new carpet, but now we feel we can get more years out of it. Weve bought mats to cover the extreme wear areas that no carpet cleaning service can fix, and this should extend the life of our 8 year old carpet even further. I should tell you that my wife and I spent a half day before S.S. came, making sure that all electrical wires, floor lamps, floor heaters, etc. were out of the rooms to be cleaned. This speeded up the whole process, and benefited us, as well as the S.S. crew. The less obstacles they have to deal with, the better (and quicker - 1 1/2 hr.) the job they do, as they dont have to move your "stuff" out of the way. We also opened all window blinds with the louvers pointing downward for the sun to get on our carpets. When they were done, we turned the heat up in the house, and put two floor fans on, and pointed them down on the carpets that were just steam cleaned. These things made our olifin short fiber carpets be dry in about 3 1/2 hours! We were thrilled, as that gave us more time to get ready to go out of town the next day. Bruce and Dina have "slip and fall" insurance for their crew, but my wife and I dont, so walking on dry carpets is also a safety concern for us.
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Dawn Carey
3-21-14 HORRIBLE EXPERIENCE. Classic bait and switch. They quoted one price on the phone and then tried to increase on site. Showed up last 5 minutes of a 3 hour service window and made sure I knew they made it on time. They never confirmed what materials were in my house at time of reservation, so once they showed up they could not clean marble or travertine tiles. They also cleaned wool carpet and claimed the odor was from pets. They then called a manager after completing this one room to confirm they should have done so. The manager would not come out same day to give approval for cleaning and suggested I sign a release for them to finish. I still am not certain they did not ruin my carpet. Stay away and use a local service who cares about repeat business.
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Layne Neville
I found the Stanley Steemer representative, Bruce, very helpful, friendly, and easy to communicate with. He explained the cleaning process for my 3 Persian rugs very clearly and thoroughly. When I discovered an upholstered chair that needed cleaning, I emailed Bruce and he arranged to come by and pick it up. When the stains could not be removed, he did not charge me anything. When Bruce dropped off my area rugs, he helped me arrange them perfectly to my preference and move my furniture back. The rugs were pristinely clean and just beautiful, with the detailing freshly evident after the removal of years of family use. I was very pleased with all areas of sales and service and would highly recommend Stanley Steemer to others.
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Djarmin MacKenzie
Thank you, Stanley Steemer ! This review is for rug cleaning in which they roll up the rug and take it back to their site and clean it in a machine. I had been advised to just throw the thing out, that it was just too dirty, it would cost a fortune to clean it, and then it still wouldnt be clean. I am SO happy that I called Stanley Steemer instead. I was given a fair price and when they finished the job, they brought back my gorgeous rug; and I even put my nose on it and it smelled like brand new. Thank you to Bruce for your professionalism and great service.
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Lisa Crisp
We scheduled the two condos we own in Little River to be cleaned this past weekend. What a top notch experience. The gentlemen (Ayoub and Justin) were very professional and a pleasure to work with. Stanley Steemer is lucky to have these two representing their business. They were very thorough and meticulous about their work. Our carpet came out looking like new and all stains were removed perfectly.
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Cameron Durham
Polite and courteous. Thoroughly cleaned and explained all products and services offered. Recommended services but were not pushy about it. They did all the lifting and moving. You can just sit back and watch your house become spotless.
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Brent Shaw
We were under the gun in the move from our apartment to the new house. Stanley Steemer was quick an did the job right. We got the carpet cleaned and the vents done. Was absolutely happy with the procedure and the work crew.
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Anonymous User
By far the best in the business