Firestone Complete Auto Care

1917 Hoffmeyer Rd, Florence, SC 29501, USA

Address:	1917 Hoffmeyer Rd, Florence, SC 29501, USA
Phone:	+1 843-536-0155
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 37

Reviews 25

Angela Collins

These Guys are awesome! I am not a person who does online reviews but I had to for this group. My general statement for my knowledge of cars is... "gas is on the right, brake is on the left, and the tires are round". I don’t do automotive. Im just not that girl. I took my truck, a 2004 Dodge Ram 1500, into these guys because "it just feels funny and it makes a noise when I turn". I told them I would be traveling to Texas shortly and I needed the vehicle safe. They performed the diagnostics and told me what things needed to be done immediately, what things needed to be done as soon as I could afford it and what could wait or I could do myself. I had no clue what any of this meant and they took the time to explain it to me. They told me what each diagnostic meant and even drew me a picture when needed. Ive always dealt with a small town mechanic for my vehicle maintenance but I will always take my truck back to Firestone and definitely the Firestone in Florence when I can.

glenda robinson

I could not post here without giving them 5 stars. They deserve 0. Six weeks ago I was traveling through Florence, SC when my car overheated. I immediately pulled over and had it towed to Firestone. They ran diagnostic and told me it would be a $400-600 water pump replacement, but only after I took it down the road for a $1500 head gasket repair. I said no, left my car in Florence for a few days, returned with a car dolly, towed it home and fixed it myself. I am a female, over 50 nurse, not a mechanic and Googled a video My total, $12 parts and labor for one water pump belt and no further issues with my car. My advice, take your car some other place! I have used Firestone for years and never run across this kind of dishonesty or stupidity at any other store!

Bambilynn Stewart

On the way back from New York we blew an inside duel on our South wind motor home. We called around and found them open so we limped on in there. I had my grandmother of 80 yrs old, my two daughters and my wife with me. I asked the tire guy inside for some help and he refused. I could only buy tires, not get help putting them on or balancing them. My 16 year old daughter, tiny as a twig rolled tires in and out and helped me change them. Fore stone is a sorry place for help. All them men in there and they arent about customer service , my daughter was more help then any of the men in the shop. I gave one star for the service. They were nice but they werent terribly helpful.

Robert King

Got a set of used tires at the place great tires. Got a phone call some time later from them saying that my ball joints (upper an lower) were bad. Tried to charge me $2300 worth of work for the ball joint replacement. Went to auto store had all the prices done for the ball joints. Equaled about $500 in parts they double the charge of parts If you buy through them. If youre getting work done I suggest you buy the part yourself an take it to them... Unless you want to pay 3x the part price at a local parts store. For instance my upper ball joint is 127.99 they charge 255.66 for the part.

Grant Heath

This place is really something. Took my 98 expedition in for front brake issues. They came back with $2600 in recommended maintenance. Although the truck did need the parts replaced, for this review, lets just focus on the front brakes...$834.95 to replace pads, rotors, calipers, and purge brake fluid. I bought all the parts and fixed the brakes myself for less than $200. They charge $20 for brake fluid, $60 in labor. Brake pads that cost less than $40, they charged $60. Labor for pad brake pad change...$155. You get the idea--its a rip off.

Jim G

Got a flat on I95, hobbled into Florence, and found this Firestone store. Very concerned, friendly, and efficient staff got us fixed up in no time. We were so impressed by the staff we decided to go ahead and replace all four tires instead of just the cut tire (they were close to replacement time anyway). All four tires replaced, our spare put away, and front end aligned in a little over an hour. Instead of getting back home to NC after dark, we got home before 5:30 pm. Thank you Firestone folks in Florence, SC.

Chuck Braxton

If you need seven day service availability enroute to or from Florida, this is the place! I arrived at 0630 on a Sat. a.m. and by opening time at 0700 there were four customers waiting. They did an emergency repair promptly and cheerfully and suggested a larger scope of front end services that I did not have time to take advantage of. This place was jumping!

James Kirkland

The battery keeps running down. Firestone coated the battery terminals with anti-corrosion and then put the connector on. This created an insulating layer between connector and terminal, which prevented adequate charging. The anti-corrosion goes on after the cable is secured to the terminal, not before. I doubt any of the techs are ASE certified.

Grady Dunn

These employees are led by Chuck, a seasoned manager with Firestone. They are knowledgeable in what customer satisfaction is and strive for that. I recommend them from my past experiences with Firestone and Chuck.

Margaret Sherwood

Very friendly workers and completed everything very quickly. Would highly recommend services here as they give you a fair price.

Randall Britt

Good place. I buy all my tires there. Theres always a wait though even when you leave your car and give them all day.

Gus Triantis

They are willing to work with you and back their work. I buy all my tires from this location for more than 15 years

Chuck Cook

Excellent Service, Good People !! Been a Firestone customer for 14 years. They have always done me right !!

Mikisha Townsend

STORE MANAGER NICK RESOLVED MY ISSUE AND MADE SURE MY CAR WAS DONE RIGHT.... HE DID IT HIMSELF!!!

OutdoorsWithBrock Potter

Good service team works hard to get you in and out as quickly as possible