Upstate Movers

Reviews 4

ST

Steve Wald

WARNING - Recently moved to Greenville and looked online for a "professional" moving company (with license, bonding, insurance). Got quote from Ed for $95 per hour (3 person team). We got another quote from a private person for less but wanted to go with a "reputable" company that would stand behind the work and give us assurance there will be no issues and was reliable. In the beginning Ed was very challenging and asking all types of questions (see other similar Google reviews) about who loaded the truck. I should have seen this as a flag that he didnt want to deal with unloading a truck that he didnt originally load. (Be careful if you have a pre-loaded truck that Ed or his team did not load - see MAIN ISSUE below!!!) Issue #1: Ed and his team showed up at 9:30am (8am was supposed to be the starting time - verified by text). Ed did say that he thought it was 9:30am. No call the night before, no email reminders. Wanted an early start at 8am to get our first trailer cleared out (only partially full so really only needed an hour or so to get this finished before 2nd trailer arrived at 10am). Ed and his team did scramble at the last minute and get this done quickly when they saw the 2nd trailer arrive. Issue #2: Around 10:30am Ed left for an hour "have to go to another job site, these 2 are ok to work without me for a while". When he was gone his workers asked "are you paying us or is Ed paying us?" Obviously concerning that perhaps these are not regular workers that work for Ed. (Ed told me before hand that "if they ask for money do not pay them"). Sketchy operation. Issue #3: Ed said he does other work also outside of moving and this is not his only job (concerning as I thought this was a professional moving company only) Issue #4: MAIN ISSUE: - I had to leave the home for an hour. My wife and kids were at the home while Ed and his workers began unloading the 2nd trailer. My wife called me about 30 minutes after they started unloading the 2nd trailer saying "Ed just quit and walked off the job". I called Ed to find out what happened but he wouldnt answer his phone. Finally he texted back saying "truck is not professionally loaded someone will get hurt" and that "I lied when you told me 2 people loaded these trailers". (I hired 2 professional men to load this trailer irrespective of the claim Ed has made). I told Ed he was clearly unprofessional by walking off the job and leaving me and my family stranded and that I was going to file a claim on his insurance and bond - his comment to me was "good luck with that, you should have read the contract". (I dont even know if he has insurance, bond, license but we will find out when I file a claim this week.) Fortunately our neighbor had a man moving in furniture from a local retailer. I asked the man if he could move the rest of the furniture from our trailer. He said sure. He went home and got his WIFE and the 2 of them unloaded it themselves until 9:30pm and are coming back Sunday to finish. Furthermore, Eds team couldnt get 2 pieces of exercise equipment into a downstairs basement and this husband/wife team I hired at the last minute ended up getting both of them into the basement without a problem even after I told them I didnt personally think that it could get done since Eds "professional" team couldnt do it. Thankful for these people who I should have hired in the beginning. CAUTION - If you plan on hiring Ed, then you should be prepared for him and his team to "walk off" the job if they dont like something. Advise anyone to get copy of his business license, valid insurance and bond and make sure that you write something in the contract to protect you if Ed walks off the job. Also Ed charged me for 4 hours of work (I gave him my credit card to secure a $225 deposit and he charged $380 without my approval).

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Ruark Thomas

Utterly shiftless. Hired this company since they came up in an internet search as "professional safe movers." We scheduled a time, a date, and an estimate of $475, to move a small safe(52"H x 37"W x 28"D). After a month of planning, Trevor canceled via email 30 minutes before a job, saying it would have to cost $2,500, for him to be bothered to show up. I had already driven two hours from the city in which I work and live, to the move site, following our agreement, coordinating with a property manager and tenant, only to be told via an email from Ed, who was using someones email named Trevor (not my original contact, Mike, with whom I had discussed every nuance of the job, by phone), filled with excuses and totally inaccurate assumptions, about the weight of the safe, the condition of the building, even assumptions about how the safe got where it was. All of which was inaccurate in every way. I got the email upon returning to my office, four hours latter. Ed/ Trevor even lectured me about how to conduct my business, via his snarky email, while copping out of a job he had agreed to do. Not only did Upstate Movers waste a month of my & my companys time, effort, and payroll, but that of our tenant as well. Attached is a picture of the safe. Theres an old iron on top & a vodka bottle, to give a sense of scale. This was too big a job for this "professional moving company". Do not waste your time. These guys do not want to work.

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Jessica Campbell

Very rude and confrontational on the first phone call, was sarcastic when he answered the phone. Extremely unprofessional. Acted as if he was upset I called for a price quote. I asked if he had availability for a weekend, and he said, "maybe, let me ask you a couple of questions first so I can let you know." Then, he explained how if there are stairs it requires more than one person to move (as if I didnt know heavy pieces of furniture require more than one mover). I would not hire if given the chance based off of the phone call alone, but I did not have the chance to hire, because he quite frankly informed me that since it was a local move for a three bedroom apartment I should call Two Men and a Truck, because this company has a six (6) hour minimum move. He literally recommended another company! So, from what I gathered from our conversation is, this company does not want your business if youre looking to pay less that $762.00 + gas and Two Men and a Truck are more than happy to do 2-3 hour moves!

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Lindsey Dryden

Unprofessional, inconsiderate. Im sure their moving services are fine but they are on the more expensive end of Greenville companies (no truck included for local moves). After I told them so in response to a personal quote (I didnt want to just not respond), I received the following message: "Really? I do 170 jobs a year for people who love my prices, Im not concerned with your opinion. Funny how you pay $3 a gallon for gas, about $1,000 a month for the average apartment, $240,000 for the average house and $25,000 for the average car yet you think We should move you for pennies LOL. Youre right. YOU CANT AFFORD ME. Ask your family." Granted, I had already turned down a service, but I do not feel you should treat ANYONE this way, let alone potential customers (Why not send the statistics without the personal insults? Might have won me over.) Though yall should know who youre working with.

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