Clearwater Car Wash

4920 US-17, Murrells Inlet, SC 29576, USA

Address:	4920 US-17, Murrells Inlet, SC 29576, USA
Phone:	+1 844-347-8192
Site:	myclearwatercarwash.com
Rating:	3.2
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 11AM–4PM

Location

Photos 20

Reviews 5

Brokerblogger Bill

Ive been using Clearwaters basic exterior only car wash for two years, and I find the equipment and people who wipe down my car to be above average 95% of the time. The undercarriage gets sprayed, while the spinning felt machinery cleans well, but doesnt harm the paint. I was impressed by the owner, Scott, who runs a "tight ship", and quickly gave me a free car wash when a temporary malfunction of part of the cleaning equipment happened months ago, while he was away on vacation. That malfunction never happened again. Yesterday, I had my full size car washed and waxed (a $65 good value!) at the Full Service & Detail Shop which is part of the Clearwater Car Wash building. Travis Pritchett, Detail Specialist, did an above average job of vacuuming and wiping down the interior and trunk. He power sprayed my plastic floor mats, and the inside of the hood area where leaves get stuck and dirt/debris can clog the vents. The two step "clay paint cleaner" and Meguires #26 High Tech Liquid Yellow Wax was done with detailed attention to all paint and metal trim areas. I know, because I watched most of the work. However, I was disappointed when after making an 8 AM appointment three weeks in advance, Travis was a "no show" for my appointment. The owner, Scott, said he called him about 6 times, but when Travis finally showed up 40 minutes late, he said he never had any record of those calls on his cell phone. Travis said he had a family emergency that morning, plus he said he assumed that I was just dropping off my car at 8 AM. When I said that it was "no big deal", and constructively suggested that he needs to ask each customer at the time the appointment is set if it is a "wait" or a "drop off", he got defensive, and said something to the effect that he was not a flake. I was not angry even though his response was inappropriate. He did polish my clear plastic speedometer cover as a free extra, and Im hoping that he will take each customers phone # in the future. This way he can call them if he has an emergency of any kind to deal with, or call to see if the customer will be a "no show" or just late. Good communication, and setting proper expectations for both buyer and seller in any business is crucial to avoid any possible misunderstandings. The bottom line is that I will continue to use both the car wash and the detail shops service in the future, as no business or human being is perfect, including myself. 8/20/10 UPDATE = I used Traviss detail shop again on my other car and he was "on time", so my time was not wasted. He did an excellent job again. Oh, as far as "gbests" comment of "When and if you choose to have your cars detailed correctly, no time schedule should prevail in order to acheive perfection.", he misses my point about professionals in any job/career being organized and considerate of their customers time. Since "time is money", both buyer and seller need to be considerate of each others time.

Mike Snyder

I tried this car wash for the first time on 4/24/15. My husband and I were headed out on a road trip and I wanted the car cleaned. I purchased the Inlet Extreme Wash for $18.99 which included: Full Service Wash Interior vacuum Interior windows cleaned Door jambs cleaned Interior wipe down Towel dry ARMOR ALL Single Foam Polish ARMOR ALL on tires Fragrance I was the 3rd car in line when I pulled up. After waiting an hour, I walked over to the young man finishing my car and asked how much longer. He replied 10 minutes. After 10 minutes went by I checked again, he still wasnt even half way through. I pointed out several areas that he missed - my back windows had not been cleaned at all, the entire right side of my car had not been wiped down in the interior, my tires werent done. I went back and sat down for another 10 minutes. Meanwhile there were at least 5 other customers complaining about the service and time it was taking. When I went back to the young man he still wasnt close to being finished. After being there 1 hour and 20 minutes I just could not wait anymore. My husband and I run a company in Myrtle Beach and I know how important feedback is so I decided to contact the owners once I was back in town. I called this morning and asked for a manager. The man on the phone stated he was the owner. I started advised him of my experience and he interrupted me and barked "what do you want me to do about it?". I suggested that he comp my next car wash so that I can try it again to see if the experience was any better. He told me to take my business elsewhere and hung up on me. I will definitely be taking my business elsewhere as well as informing others of my experience. Its unfortunate that an owner chose to handle this customer experience in the aggressive way he did. Challenges can always be turned around with the right attitude - sometimes you can even gain a loyal customer by how you handled their initial poor experience.

Carole Pate

My husband and I have been having our vehicles washed at Clearwater for the past few years. The service has been excellent until today. As usual, I paid for the 24.99 wash/cleanup. Everyone was very nice but after we left I noticed that my vehicle was not clean - there were bugs on the front windshield and the 2 backseat windows inside still had dog-nose stains on them. None of the seats had been wiped - still had trash and hair in the seats and on the back. My flip up trunk door had not been wiped down. A young woman had been assigned to my vehicle and I was very surprised and disappointed at the job she did. I am hoping that this was just a bad day for her. I am sure that we will continue to have our vehicles cleaned at Clearwater since our experience prior to this has been excellent.

Brick Graham

Having lived in New Mexico and Texas, my experience with car wash businesses has been mixed. Most of the time the people working at these places are on work release or just out of jail. Not so at Clearwater Car Wash in Murrells Inlet, SC. The place clean and the workers are sharp. Mostly young people. The job they do is excellent and the experience is worry free. As other car washes, you are met immediatley when you arrive, but, you are not pushed into spending extra money. No stress here. I got the feeling of honesty and sincereity, and, that will get me every time. I did not feel hustled. I am glad that this place is in our small fishing village. Brick Graham

Chris Birkbeck

Never again. Had a car detailed for $150.. When we got it the outside was clean but the inside looked as if it wasnt even cleaned. They told me they could not clean grease that was on the carpets which is fine but they could of called to let me know. I told them, "well since you couldnt clean it how much do I pay?" They still made us pay $150!!! Lesson learned. I heard them on the phone with another customer as I was paying;telling them they didnt have a industrial cleaner and just use foam brush- had I know this I wouldnt of even gone there. Do not go here for detailing- its a rip off