C & S Auto Repair

1771 Wilma Rudolph Blvd, Clarksville, TN 37040, USA

Address:	1771 Wilma Rudolph Blvd, Clarksville, TN 37040, USA
Phone:	+1 931-552-2575
Site:	candsautorepair.com
Rating:	3.8
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5PM Closed Closed

Location

Photos 40

Reviews 4

stephen glenn

this is the most dishonest shop I have ever seen took my 07 Tahoe in for service was told it probably needed an oil pressure switch the owner told me the intake manifold had to be removed to replace this part they called me a few hours later said it was finished and asked if I had noticed my check engine light was on it was not on when I dropped it off I wasnt on when I dropped it off or before that was the first lie that got me concerned . they said they changed the oil pressure switch and changed the oil . when I picked up my truck I asked doyle whom I assume is the owner if the had to remove my intake if they put on a new gasket he said the gasket looked fine so they put it back ok so I paid . when I got home I opened the hood to find no sign of the intake ever being removed after further inspection I noticed that the oil filter was also not changed it was the one I put on myself several months ago because the sticker on it was faded out and was not readable clearly was not installed that day . called back up there with my concerns and was told by mr doyle who was irate about my complaint he assured me my intake was removed because the switch he replaced was under it . he said bring it back next morning and he would prove it to me went back this morning to hear his tech tell me he didnt have to remove the intake to change this part right in front of doyle who tried to act all surprised oh I didnt know he didnt have to remove the intake he said .then why did I pay for this ? and why did he tell me it had to be removed because it was under the intake perhaps mr doyle dosent know his own business I highly doubt it and if he was so surprised it wasnt removed then why the afternoon before when I asked if they put on a new intake gasket did he assure me mine was still good and they put it back on I asked him why he told me this if now he didnt know if it was removed or not sounds like someone is a liar and got caught up in it guess he didnt expect me to check the work he was wrong again .so anyway it was $355 he knew I had him on the intake manifold but all he would refund me is half the labor on the intake manifold which was $94 so im still out $260 for work that was never done on my vehicle ....THIS SHOP IS DISHONEST!!!! LIARS LIARS!!!!!!! RIP PEOPLE OFF FOR THEIR HARD EARNED MONEY!!!!!! I AM BY FAR DONE WITH THIS PLACE!!! BBB IS NEXT THEN AN ATTORNEY!!!!!! WELL SEE HOW INSULTED U ARE THEN MR DOYLE!!!!! took my truck immediately to another shop they saw no sign of any of this work being done and told me the intake never has to be removed to change oil pressure switch but mr doyle said he has done 100 or more of them and has an 08 his self and it is a common thing with these . but when I had a complaint all of the sudden he says I just work up front im not a tech so now I have to spend more money to get this work done for real this time thanks a lot c&s they should change it to b&s

Phil Stilke

Monday April 18: My Mercedes convertible top stopped while in operation. Spoke to Doyle 3-4 times that day, first about the needed service and then also discussing how to transport the car with the top 1/2 up. Doyle said C&S has a lot of experience with European top issues. I brought it in that day. Doyle said there would be a diagnostic charge and would call me once they determined the needed repairs. Late the next day, when I hadnt heard anything, I called. Doyle says theyre working on the diagnostic. Two days later (Thursday) I was told they were still in the process and would be in touch. The following Monday I was told that the job was more involved than they were willing to commit to. Doyle said, "We will have to take the parts off and order new parts, wait for them to come in and then do the repair and we really dont want to get into something that involved." I thought he was joking because, um, isnt that what car repair places do? But he was serious, stating they were too busy. Based on what Doyle told me, I replied that he should have told me up front that he might be in over his head. Doyle snapped back that maybe I was in over my head owning a Mercedes (apparently this is Doyles school girl tactic of insulting the customer). C&S had my car for 9 days and didnt Repair the top at all! Then, to justify their $348.37 bill, Doyle said Mercedes would have charged more to close the top. **** I took the car to Eurofix in Belle Meade. Before I got home from dropping the car off I was contacted and told what the problem was, what was needed to repair it, and ballpark figure on the cost. They ordered the part the same day and I had the car back in two days fully repaired, washed, tires Armor Alld, a $20 coupon for an oil change and they gave me a free rental car while they worked on my car! Doyle, I will be willing to upgrade this review if you would like to resolve this in a beneficial way. You have my number.

Anonymous User

I was referred to C & S by Firestone to fix a wiring problem in the harness of my car. I tried to explain that when you hook it up to diagnostics it always says O2 sensor issues, even though they were brand new. Refused to listen to me. Wanted me to spend $140 replacing brand new 02 sensor. When I explained that Firestone had moved the harness and the light went off, and that it wasnt an O2 issue, I was completely ignored. Better yet, I overheard one of the people that works in the office saying that he friend told her that the codes can be incorrect. To that the man turned around and shushed her. I was also told that my O2 sensors might be wired wrong. My O2 sensors arent wired. They screw in. I was told I might have gotten the wrong O2 sensor. If that were the case, I would have bought 2 wrong O2 sensors. I would never go back there again. They dont listen to the customer. And something shady is going on, for an employee to hush another because they say the code can be wrong. Which is what I tried to explain to the guy in the first place. Now had I of done what they wanted I would have paid $140 for a new O2 sensor I didnt need on top of the cost for the harness wire to be repaired when the O2 didnt fix the issue. I went straight to the dealer who was more than willing to listen to my issue and take care of the actual problem. Without charging me excess amounts of money.

Brett Berry

Dropped a car off there after hours one night and left my business card in the wiper of the car for them to call so I can tell them that I needed an alignment. Next day, they contacted me and told me they did not have availability for their alignment rack and their next availability would be exactly 7 days later. I told Doyle (Owner) that was fine, but then he said he didnt have room on his lot for it to wait. I had the feeling since he did not offer to make an appointment that he was too good for my business. Exactly 1 week later, I failed to act on getting the car off his lot, and I get a call from them saying they were going to charge storage fees. I asked them how come they wont offer to make an appointment and they only insisted they didnt have room on their lot for my car and when I get it then we can talk about an appointment. I spoke with Doyle once again to confirm that this is the service he intends to offer to a customer that clearly wants to do business with him, and while saying this wasnt what he intended to do, and he wanted to work on the car, he only further justified not making an appointment because I "Dropped the car off in the rain and he had to piece the business card together to get my information and I told him I was going to come get it and didnt so thats why he hadnt offered to make an appointment". Very sketchy service.