Charlie Rogers Ford Inc
| Address: | 4501 Rhea County Hwy, Dayton, TN 37321, USA |
| Phone: | +1 423-775-1811 |
| Site: | charlierogersford.com |
| Rating: | 4.1 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed |
Location
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Reviews 4
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Adam Jones
Astoundingly bad service. Changing spark plugs on my truck took them more than 2 months and $1900 of my money after they broke a tap off in the head trying to retrieve a broken spark plug. I didnt find this out until many days after they had done it and only because I stopped by to see what was up. When inquiring why I had to pay them to remove one of their broken tools from my truck Casey Pendelton tried to sell a new truck, which I was not interested in at all and thought rather rude. At that point I was told that my options were for them to drag it out and get it towed somewhere or have them fix it. Eventually after many weeks of them saying they had the parts and would start soon then saying they didnt have the parts and on and on they eventually get it fixed. After asking around work I found out that my story is not unusual. A couple people had even had their vehicle towed to other places after getting tired of dealing with them. One week after getting my truck back it died while I was driving it. I immediately called the dealership which got me no where. Luckily I had Caseys mobile number and called him. He got someone to come pick it up on a rollback and told me theyd check out what was wrong with it first thing the next day. Because of the way it died without much noise I figured it was some simple electrical problem, perhaps a connection had not been secure and came loose and so I wasnt too worried about it, though it was of course very frustrating. Anyway, since it was so soon after they had worked on it I was happy Casey agreed to check it out. When I show up the next day during my lunch break to see if they found the problem Jeff at the front desk of the service center did not know anything about my truck. When I go ask Casey when theyll be able to take a look at it he goes on about how they have a 2 week backlog. When I interrupt him to ask why they arent doing what he said theyd do, he at first claims to have not said it. Now I tell him that I wouldnt have let them tow it if he hadnt said theyd look at it the next day. He gets mad and we go back and forth a bit before he tells me to pay my tow bill, that they wont look at my truck, and to get it towed somewhere else. As Im leaving he shouts for me to pay my tow bill again. I had asked someone that works there who I could talk to if I had a complaint about Casey and he told me to talk to Keith Ellis at the boat shop down the street. I did and he calmly told me hed find out what was wrong with the truck. Later that day someone at the shop calls me and tells me that it was just the battery and I could come pick up my truck. Simple as that. So I dont recommend the place but if you do go there then dont bother with Casey.
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Jennifer Davis
Full disclosure: the manager at Charlie Rogers Ford is a good family friend of ours, and we dealt with him directly. Regardless of that fact, though, I would (and do) recommend this dealership to anyone looking for a car. I hate shopping for things like cars because I find the whole process intimidating, and I dont like being sold to when Im already there to buy something. Casey made it a stress-free experience. He looked over what we had brought in (some printouts of what we were looking for, most of which he had recommended ahead of time) and had those cars ready for us to test out. He offered to let us take a car home for the weekend to see how we liked it in everyday driving, but I felt that a test drive was sufficient. He never once tried to "sell" in the traditional, stereotypical way, which I appreciated. He just recommended different cars based on what we were looking for because he wanted us to find the right vehicle. At one point, he had us drive something a little different even though it was pretty clear that we were leaning toward one specific car. He said he wanted us to drive different types so that we could make sure about our decision. Thats a good point. Ive not driven many different cars, so it was good to get a different perspective. We ended up buying a 2013 Ford Fusion, and its a great car. I didnt think I would get used to driving it so quickly (because I loved my previous car), but it was the right car for our needs.
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Allyn Pickett
This place is a joke, especially the sales department. I test drove a 2014 Subaru on a Saturday. The car was great but the radio didnt work. I asked if that was the best price on the car, because of the radio. The sales guy (Curtis Bowery) said it was. We did some paper work and he sent out my loan application. While doing this, he kept leaving his desk and talking to co-workers about things that didnt pertain to sales or cars, wasting time while Im waiting at his desk. Anyway, because it was late in the evening on a Saturday, the banks were closing and didnt get back with us. He said he would call me Monday to let me know if any bank accepted my application and what was wrong with the radio. Monday comes around and I never got a call. Tuesday comes around and I call him, a few times, he never answered. Wednesday he emailed me a copy of the application so I could try to find my own bank if I wanted to. Over the weekend I go to the website to look at the car again, I noticed the price dropped. So I emailed him back to ask if we could update the paperwork with the new lower price. And I never heard from him again. He was very unprofessional and rude. The only way I would go back is if they were selling a brand new car for $500, but I wouldnt deal with Curtis.
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Phil Durham
In February 2014, I purchased a vehicle from Charlie Rogers Ford over the internet and paid them to have one of their employees drive the car to Texas so I could take delivery. When the car arrived, the left rear wheel and tire were damaged (looked like someone had a hard hit on a curb). This damage was not disclosed in their description of the vehicle. While trying to decide to accept delivery of the car, they offered to pay me $500 to help offset the cost of repair or replacement. I accepted their offer and subsequently spent $1,400. After several weeks, I communicated with Brian Smith (salesman) and he said he would check with his General Manager and get back to me. He never responded and has failed to reply to multiple requests thru April of 2014. It is more than obvious that they never intended to honor their verbal agreement and just did what they needed to do so that I would accept delivery of the vehicle. Please be very careful in your dealings with this dealership. They have proven that their actions are that of a typical used car lot and not those of a reputable Ford Dealership.