Toyota of Cool Springs Collision Center

1124 Murfreesboro Rd, Franklin, TN 37064, USA

Address:	1124 Murfreesboro Rd, Franklin, TN 37064, USA
Phone:	+1 615-599-6630
Site:	toyotaofcoolsprings.com
Rating:	4
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 15

Reviews 23

Kaylee Campbell

This is the most unprofessional place Ive ever had to work with. It took me a month to set up an appt. to have my car looked at. Then, after setting up an appt. to have my car repaired and arrriving on said date, after picking up my rental car, I was told the guy that does hail damage would not be there for a week. An employee actually began to yell at me that I had the wrong date until a manager came out. The manager had the guy come out that day and told me he would call me when the repair was done. He did not. After, I called him he told me that they would need to order a window that was on back order and they would call me when the part came in. Three weeks later I called them, multiple time, and was told the window came in a week ago and they didnt call because the manger was on vacation. I was then told they would set up appt. with the glass guy and call me back, and again they did not call! After multiple phone calls to them they made me an appt. to get the window repaired and now their glass guy is an hour late to the appt!

Heather Russell

I used them in the past and was happy with their service but this most recent experience with them has been nothing but headaches and misery on my part. I had issues I pointed out to them and they were not fixed. Now trying to get back there to get the issues readdressed has been an epic nightmare!!!!! They never seem to ever have someone available to assess the damage. They refuse to work around a working persons schedule, as if an accident isnt enough of a headache they just make it a thousand times worse!! I have been trying for a year to get my issues readdressed and anytime I have available they never have a tech available. Its getting ridiculous! This place is a joke for any working person!!!

Sean Copeland

Cool Springs Collision Center is the best!! They repaired and painted the roof on my Tacoma and it looks fantastic. Love the staff, everyone is kind and courteous and friendly. They took great care of my vehicle and finished the job very fast. They even washed and vacuumed it before I picked it up. This is the second time I have used them. My first experience was excellent and they did not disaapoint this time either. I will continue to use Cool Springs Collision for all my automotive collision repairs. Keep up the awesome work guys and girls and thank you again for everything!!

Travis Keagle

Aside from dealing with my insurance, this collision center is terrible with time. Information flow pertaining to any fixing of my vehicle was a nightmare. I picked it up two months after the fact after badgering with phone calls and appearances. Still with a messed up tail light and was told a repair tech would be sent to my house. That was 6 weeks ago and I just called again and they hadnt scheduled anything to be done. I wasnt asking anymore than what services they say they provide. They provide them, just in an extremely slow manner.

William Sommer

100 miles after a bumper replacement and my fog light is dragging across the pavement. Somehow, these "techs" managed to forget to attach my fog light. They also failed to replace damaged parts behind the bumper cover and forgot to attach my horn. Also, a bumper cover replacement takes two weeks here. Ridiculous, sloppy, and completely unprofessional.

Pedlt

Customer service is far from satisfactory. Ive been trying to contact my customer service representative at no avail for 3 days to get an update on the status of my car. I had to go there on Friday to get an update, which was insufficient. I was promised a follow up call on Monday that did not happen. Im getting really anxious about the outcome.

Megan Binger

From the moment the phone is answered at Cools Springs Collision until the time you leave there, it felt like a family member was taking care of you ! The quality of service was outstanding ! Workmanship and attitude was 100 %. I would highly recommend this company to anyone . They did an amazing job on my 2006 Chrysler Pacifica.

Carla Jones

I would never ever use them again. If I could give negative stars I would. The level of professionalism is just not there. Will not answer questions when you finally get ahold of them. Will not keep you informed of what is going on with your vehicle. Also had to take the vehicle back due to paint and clear coat runs. BEWARE!!!!!

Lindsay Dillingham

Extremely impressed with everyone at Cool Springs Collision! They did an excellent job on my Nissan Titan. They had me back on the streets in no time. They even matched the 12 year old paint color so theres no evidence that anything has been repaired. Definitely recommend them to anyone.

Adrii Carrillo

Worst collision place ! They never keep you updated, the girls in the front desk, get the cars mixed up. They dont ever tell you a estimated time. So unprofessional. My car has been there for a week and nobody has kept in contact with me. *STILL WAITING**

harlee gingrich

I am beyond happy with the work/service provided by your team . The quality of work exceeded all my expectations . Your experts provided me with helpful information , great communication , and great customer service through out the entire repair process .

David Silva

Very great customer service dealt with both Sandra and Brian they kept me in the loop the whole time and actually finished my vehicle prior to promised day I highly recommend you use them for any of your collision or body repairs

Martina Johnson

Always great customer service. I Have brought my car here once before for repairs. They always do good work and communicate well with the insurance companies

Aaron Tribou

Friendly service. Certified for Nissan and recommended by the Nissan of Cool Springs dealership. Was even offered a bagel for breakfast.

Dan Cline

I had one issue when I went to pick up my truck and another after I had picked it up, Both issues were resolved to my satisfaction.

Megan Binger

Thank you so much for all the hard work you put in for fixing cars and dealing with me. You guys are amazing

Christopher Wojnar

Pleasant, responsive professionals. I work with them often and the experience could not be better.

Molly Griffin

Not at ALL impressed! Cant even get an answer to a phone call - very frustrated!!!

Greg Vogel

Stellar repair and paint job on my Buick Enclave. Fast and friendly service!