Fessler Home Improvement and Construction, LLC

Reviews 4

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Tiffany F

I do not recommend this company....especially for insurance claim repairs. They seemed great in the beginning! After a storm went through our area, they left a card in our door for storm damage repairs. We filed our insurance claim and then contacted Fessler. We approved Fesslers estimate. They asked for the money up front because of overhead. Being first time homeowners, we gave them the insurance checks not knowing that we were not supposed to per the direction of our insurance company. They repaired the roof and then loss all communication with us. We are still picking up nails out of our yard from roofing repairs. We have picked up handfuls of nails and we have dogs. Then, come to find out, we believe they billed the insurance company for repairs not completed and repairs that we did not approve. Our insurance overpaid by $1600+ according to my calculations. The deductible John said not to worry about was put in as an expense leaving us with owing over $1000. I wrote John a check to get him to leave us alone and to end the business relationship. Start to finish the entire process took close to 3 months. Now our painted roof pipes are peeling and its been less than 3 months. John was just very uncomfortable to work with. He seemed to only communicate with us when they wanted to collect money. We felt left out of this process. There were several times I called the insurance company to see what was going on with our repairs. I used Rosa to make contact with John. However, his communication did improve after we would receive an additional insurance check. We should have never paid the amount we did and the insurance company should have been sent their refund if my calculations were correct. Two other homes in our area also chose Fessler and had issues just like this while dealing with John. Our neighbor next to us even refused to deal with him any longer. They never had to pay any out of pocket, according to them. **update: the response from owner is very inaccurate. I have verified with my neighbors (2 different homes) that they are very dissatisfied with the repairs. There were indeed billing errors that I brought up in our last meeting with John. For example, we were charged $250 for plumbing to replace the vinyl box around the faucet. After pointing out the uncompleted repairs, John agreed that the work was not performed but still billed half of the $250 since they had to work around it. The vinyl still has not been replaced around the said faucet or tiny window either. No, your crew did not have to work around electric services. We only have the tiny window and faucet to work around on that side. You are clearly looking at the wrong house documents. I spoke with our insurance agent who advised that asking for the money before the work is completed and not performing all work is contractor fraud.

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Lisa M

I dont even know where to begin to say all the things I am so impressed with about Fessler Home Improvements! my house needs alot of work, and I was almost embarrassed to have them come out and give me an estimate. Mark Fessler himself came over and within minutes, I felt extremely comfortable with him and I also felt a sense of calmness, because Mark made me feel like they would be able to take care of everything, no problem. Ive had a new roof put on before, Ive had decks built, windows replaced and painting done but NEVER have I had a more courteous or more professional company doing any work on this house. Mark knew about EVERYTHING, too! I needed siding replaced where wood had rotted away, shingles replaced where a storm had blown them off and I have a long list of things to still repair and since Fesslers does EVERYTHING, Ill be seeing alot of them this summer. Honestly? I cant even remember the last time any company was this professional, courteous and told me EXACTLY what they were doing, without having to haggle over prices either. Fesslers has financing, which rocks, and I cant believe I just now discovered them! As a woman, I guess I felt like certain companies came in and gave me the runaround and acted like they didnt care whether or not they got my business, as if it was just another job...Fesslers makes me feel as if they really care and WANT to do the job right and better than everyone else. And THEY DO. I feel like I can finally get the house repaired the way it needs to be because FINALLY theres a company that has standards as high as mine are and with the most awesome employees, too! I think Ill invite them all to dinner when everythings done...: ) If you have ANY work to be done to your home, dont settle for what you think may be a deal, call Fessler Home Improvement FIRST...youll see what I mean!!! Love you guys! : )

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Anonymous User

THIS ROOFING COMPANY PERFORMED A ROOF REPLACEMENT AND WINDOW SHUTTERS RESETTING FOR MY HOME. BEFORE GETTING MY BUSINESS, THEY TALKED AMONG THE BEST. BUT DURING THE REPLACEMENT PROCESS, THEY DAMAGED THE GUTTER, AND IT TOOK SO MUCH TIME AND PHONE CALLS TO GET THEM TO OWN UP TO IT TO FIX IT. NOW ONE OF THE WINDOW SHUTTERS FELL OFF, AND ALSO A PART OF THE ROOF FELL DOWN TO THE GROUND. AGAIN, MANY PHONE CALLS, MANY PROMISES THAT THEY WOULD SHOW UP TO FIX. HOWEVER WHEN I TOOK TIME OFF FROM WORK TO BE HOME, THEY NEVER SHOW UP. NOT JUST ONE TIME, BUT MANY TIMES. ANY CIVIL CONVERSATION WITH THEM RESULTED IN MANY MORE BROKEN PROMISES. BASICALLY I NOW BELIEVE THEY DO NOT INTEND TO HONOR THEIR WARRANTY. THEY CHARGED MORE THAN $10,000 FOR THE ROOF WORK, AND NOW ALL I GOT WAS AN EXPOSED WOOD PANEL ON MY ROOF THAT WILL ROT IN THE RAIN. I REALLY JUST WANT TO WARN PEOPLE TO STAY AWAY FROM THIS COMPANY, AND THEIR AGGRESSIVE MARKETING TACTIC. THEY WILL TRY TO GET OUT OF HONORING THEIR WARRANTY OR MISTAKES, PLUS THE QUALITY OF THEIR CREW IS SUBPAR. ONE THING ABOUT THEIR CREW: THEY PLAYED SOCCER IN MY FRONT YARD, AND DAMAGED SOME FLOWER BEDS. THE PLACE LOOKED LIKE A MESS WITH DEBRIS AND NAILS EVERYWHERE WHEN THEY FINISHED. NONE OF THEM UNDERSTAND ENGLISH ENOUGH FOR ME TO ASK THEM TO CLEAN UP. TO THIS DATE, I STILL HAVE SOME RUSTED NAILS I FIND OCCASIONALLY AROUND THE HOUSE. ONE WORD TO SUM THEM UP: AVOID!!!

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Kasey Frank

I have worked with Fesslers on various projects since 2011 and I cant say enough good things about the company. Mark Fessler is a stand up guy. As with any large construction project, sometimes things go astray. I always knew when something didnt turn out like it should that Mark would go above and beyond to make it right. His team is professional and very skillful. I can trust their pricing too-- they came way below bid on most jobs we have had and I feel that everything I paid for was honestly worth the $$. Fesslers Home Improvement completed a $100K+ floor to ceiling renovation of our law office is the historic area of downtown Nashville. The end result is beautiful- we get endless comment. Fesslers also replaced the flooring and completed various projects on my personal home which is currently on the market. The end result is beautiful and I have no doubt will help sell my home for top dollar quickly. Fesslers replaced my flooring while my I had my 2nd child that ended up in NICU unexpectedly. They tried their best to keep the stress of of me so that I could focus on my family and they even sent me flowers! I would highly recommend this company! Kasey Frank, Firm Administrator, Barrett Johnston LLC

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