Beaman Body Shop

1000 Hawkins St, Nashville, TN 37203, USA

Address:	1000 Hawkins St, Nashville, TN 37203, USA
Phone:	+1 615-251-8450
Site:	beamanbody.com
Rating:	2.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 7

Reviews 5

Vikki Gray

Ive taken my 2014 vehicle to Beaman Body Shop 3 times over the last 20 months (several unfortunate events with my vehicle). So I have plenty of experience with them to leave a well-informed review. First pro is that Beaman has an enterprise rental car desk at the body shop location. This makes getting my vehicle repaired very convenient. I dont have to rely on anyone to help me get back and forth from the body shop to drop off my car and pick it up. #1 repair - October 2014, storm damage that took a gash out of my hood. I dropped off my car for the repair. My insurance rep was nice and kept me informed during the process. The repair took a week before I was called and told the car was ready. When I went to pick it up, I noticed several issues with the repair. Issues related to no applying and removing the tape correctly and chipping paint with them reassembled the parts. This is not how you want your new vehicle looking. I left the vehicle with them to fix it. 1-2 days later they called and said the vehicle was ready. Again there were still several issues. So they worked on it again and finally, the third time the vehicle was repaired correctly. #2 repair - December 2015, damage to right front bumper and wheel well. Reluctantly, I decided to try Beaman again since it is so convenient because the enterprise rental car place is right there. Again the insurance rep was nice and kept me informed during the process and the car was “ready” after about a week. I went to pick it up at the end of the day. Since it was December, it was dark and I didn’t notice any issues with the repair and took it home. The next morning, we noticed the paint was scratch from the reassembly of the parts, basically the same issues as the first time. We took it back to Beaman and they corrected the issue the car was correctly repaired after the second time. #3 repair - April 2016, rear-ended, back bumper around to back fenders. Again, I decided to take my car to Beaman because it is convenient. Both my husband and I work full time and it is hard to arrange rides back and forth. Again, we had the same issues. I dropped my car off Monday morning, they called and said it was ready on Friday. When I went to pick it up, both sides of the reassembly of the fender had chipped paint. I left the car and they called Tuesday saying the car was fixed. I went to pick it up and this time it was actually worse than the first time (Bigger chip on the right fender and divot in the plastic on the bumper). The third time was the charm and the repair was correct. Since I was not at fault in the accident, I should not have been required to pay a deductible. When I was ready to leave, they said that a $500 deductible was needed. According to Beaman, they said the claim must not be fully processed and that my insurance should refund my money when the claim is complete. After paying my deductible, I call my insurance provided. The Claims adjuster said that they had instructed Beaman to NOT collect a deductible. Additionally, I will have to talk with Beaman to get a refund. Ultimately, if you want to get your car repaired at Beaman, be prepared to check their work and give it back if there is an issue.

Lynzy Presley

If I could give 0 stars, I would. We purchased a new 2015 GMC Yukon from Beaman and have had nothing but issues with it since. We had a Denali grill put on it by the body shop right after our car came in. Apparently Beamans body shop broke something on the bumper when taking the original grill off. So they had to replace it. Not 6 months later we noticed paint peeling off the corners of the bumper, so we assumed it was a warranty issue and they repainted it. Well guess what? The car is now 18 months old and its peeling again. We now live 6 hours from Nashville and dealerships here wont fix it without us paying of pocket for it because it is clearly due to faulty workmanship of Beamans and they wont get paid by GM to fix it. We have called GM and they basically told us Beaman wants us to drive 12 hours round trip for them to "look at it." They already have pictures of it from a dealership in our new town that gave us the estimate to fix it. Clearly they have no intention of making it right. Also, they break something else every time we have had to take it in for warranty work (and send it home with us broken waiting for us to find it). When the bumper was "repaired" the first time, they sent me home with one of the sensors not working, making it buzz at me constantly. How many times and by how many people was it driven from the body shop to service where it was given back to me like that? Multiple!! Then when we had to have the black exterior window adhesives replaced due to them coming loose, they dented a chrome frame on one of the Windows. Had to take it back again for that!! They have wasted so much of our time and I would never recommend anyone buy a vehicle from them or use the body shop. They are unhonest and do not deserve business.

Elle T

The service portion of the dealership is TERRIBLE in every definition of the word. Ive gotten several new tires on my Toyota. Theyve never completed their work I time, never called me back, never been polite and never apologize for their lack of communication on when my car will be ready. Im sitting in the waiting room now after leaving work to get my cat which was supposed to be ready at 4. Its 4:15, and they act like they never gave me a time and said 15 more minutes. Theyve never tried to wash my car after any service performed. Their employees are rude when I ask them how long until my car is complete so I can arrange my work schedule around it. I wish Id never gotten tired from here so I wouldnt have to deal with them ever again.

Anonymous User

As a Pontiac owner, I had to service my car there a couple of times. Every time Im there, I dont feel like Im respected and wanted there. It always takes a lot of time to perform any work. Last time I was there I needed tire change and alignment. It took them 6 hours to perform this work!! Moreover, later that day I noticed that if I set my steering wheel straight, the car starts going to the right, exactly the same way it did before the service. So it looks like they didnt even do alignment!! Though they charged me for it $140!! Never again I will do any service there

Lauren Rosenbaum

I had to write a review because of how horrible my experience was here. I had to keep calling in to ask for updates on my car because there was absolutely no communication. Finally, one day when I called they said, "Oh, its been ready...". I went to pick it up and no one reviewed the repairs with me. Just handed me the keys at the desk and pointed to where it was parked. Then, I get out there and the car had such a terrible job done. I had to bring it back the next day to be fixed again. DO NOT bring your car here.