Stan McNabb Chrysler Dodge Jeep RAM Fiat

Reviews 3

JE

Jesse Hockett

As a reference point I should say that we have had absolutely horrible experiences with the Chrysler dealership service centers in our area for the past nine years. Every time, without exception, a lousy experience. So bad that we stopped going to Chrysler service centers altogether and have been using our local GMC/Buick dealership for repairs. They do a fantastic job on our vehicles and set a high bar for customer service but when it came time for the 100K service on our T&C I wanted to have someone who was familiar with Chrysler products do the work. I mean, brain surgeons are superior doctors right, but do you want one working on your heart? I absolutely dreaded having to deal with the Chrysler dealership again so I kept putting it off. Finally I decided that I would rather drive a couple of hundred miles than deal with our local Chrysler shop so I started researching online. First search was "Highest rated Chrysler Service Centers" set for a 200 mile radius. Thats where I found Stan McNabb Chrysler. Not everyone has a pristine record when it comes to reviews and I know that, we are small business owners and deal with customers all the time and there are just some people that cannot be pleased. What made Stan McNabb Chrysler stand out from the other service center reviews I found online was their managements involvement with their customers experience. They actually replied to the reviewers, both good and bad. That tells me they care about their customers and their business so I decided to give them a call and see how much they would try and BS me. Jason answered the phone and we talked for about 20-25 minutes. He never tried to BS me. I have worked on cars a lot in my time so I know enough to know when someone is BSing me. If he didnt know something he said so. He made a number of recommendations and gave a detailed explanation for why he was making the recommendation. He said if I could get it in that day (Monday) or the next they could probably have it back to me before the weekend (at the time I thought he was BSing me on that one). I told Jason I would see what I could do and thanks for his time. After some thought and discussion with The Boss (AKA my wife) we decided to close the store early and drive up to Tullahoma to drop off the van to get serviced. It was a beautiful two hour drive. The dealership and service center were both well organized, tidy, and clean. Jason was surprised to see us (I didnt call first) but immediately got busy putting together our list of work to be done and finalizing our quote. Again, he said that unless they found something unexpected they should have it ready by the weekend (yea, right). We asked for a restaurant recommendation and he gave us one for a local place called "One 22 West". That was a fantastic recommendation. I got a call from Jason the next day (Tuesday) letting me know what they found and asking what we wanted done for a couple of things. The next call I got was Jason telling me that the van was ready to be picked up...a day earlier than expected (Thursday). OK, so Im kind of a pessimist (or maybe a realist based on my prior experiences with Chrysler service centers) because the first thing that I thought was "that was too fast, what am I gonna find wrong with it." I had already made plans in my schedule so I could pick up the van on Friday if it was ready but I went ahead and made some changes so I could go get it Thursday with the expectation that I would find something I didnt like and that would give them time to address it before the weekend so I could still pick it up Friday. Well, to my surprise, I did not find anything wrong with the work they had done. No grease on the steering wheel, no leaks under the engine, no funny noises (that werent already there) coming from anywhere. After a week it drives and rides smooth and everything is as it should be. Ive finally found a Chrysler Service Center that I trust. The two hour drive each way is absolutely worth it. Thanks Jason and everyone at Stan McNabb Chrysler!

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Annetta Kilgore

Despite having a great experience in 2013 ( which is why we went back to them), lasts weeks experience was terrible!! In 2013 we went there, told them what we were looking for, how much we could put down and could afford and they 100% worked with us and made sure we left with a car and no gimmicks! This last time we left with no car and felt a little offended. We looked at this car that was a little over $9000, of course we negotiated price and they took it down to around $7800. We felt good with that number and felt like we were getting a great deal again. well didnt turn out to be the case... after being there all day long, they finally bring the papers out to sign. we were pretty excited. Then we noticed (before signing everything) that the total jumped from $7800 to almost $12000...... of course we knew there would be some taxes and fees and figured to come out around $9000 but almost a $4000 difference? We started looking and they put all these fees on there and there were even two different taxes?! So we immediately stop and say this is not what we agreed on. The numbers just didnt add up. So we try to renegotiate the price and I guess the guy thought we were stupid cause he tried to tell us they were only making $10 off the car...and then said if we would sign hed fill the gas tank up...( thats where we felt offended). Little did they know that we have a friend in the car selling business and we know a few of the gimmicks. and knew obviously they were making more than $10. Being there all day we had to leave because we have jobs, they were suppose to call us back on the price negotiation and never did. Despite having a friend in the business we wanted to return here because of our first positive experience. clearly that was a mistake. We will not be going back there, nor refereeing people. I hope other people have a better experience with them than we did. Good luck

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Jared Bruce

The salesman was friendly and courteous, however communication was lacking about our deal. I had to call three times (and I allowed time for them to talk to banks) to get any information. Even then all they told me was they needed a crazy sum down. I physically had to go to the dealer to get more information than that. Only then did I find out they were offering a completely paltry sum for my trade (1000 dollars whereas another dealer offered me 5500). This was enough to walk away. Im no fool, I dont expect a ludicrous amount for a trade because I know they need to make money too; but when you insult a customer by lowballing them dont expect any sales. I dont want to be petty, but I would strongly urge anyone not to go here. Every customer matters. Treat them as such. The only reason I gave two stars vs. one is because I felt that the sales guy was nice and I could tell he was new..but that doesnt excuse the rest of matter there. Buyers be warned...

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