Century Travel

2714 Bee Cave Rd #101, Austin, TX 78746, USA

Address:	2714 Bee Cave Rd #101, Austin, TX 78746, USA
Phone:	+1 512-327-8760
Site:	centurytravelaustin.com
Rating:	4.2
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed

Location

Photos 9

Reviews 8

Jim Faraone

Would you hire a general contractor to remodel your kitchen without first asking about their experience, pricing, insurance, and etc.? Probably not and for good reason. Is hiring a travel agent any different? There are many articles on the web that suggest asking critical due diligence type questions before hiring a travel agent. For example, does the agent have experience with booking travel to the specific region and if so how much experience? Has the agent personally traveled to the region? how do the consultant fees work? Are there any booking fees in addition to the consulting fees? When and how are payments handled. What are the specific services provided? Does the agent provide after hours communications in case there is a problem with reservations and etc.? Etc. etc. Recently I contacted Century Travel In Austin, Tx on a quest to hire an agent to help book a trip to Italy. The receptionist was great and put me in contact with an agent. In the initial contact with the agent (email), she noted that the first 20 minutes of the first meeting would be free and there after I would incur a consulting fee. I explained that the fee would not be a problem once I decide to hire century travel as my agent but before deciding that I would like a face to face meeting to ask my due diligence type questions. From there the communication between myself and the agent went down hill. The agent all but refused to answer any of my interview questions. The last communication I had with agent I asked about a manager or owner. The agent promptly replied that the manager is already aware of our communications and essentially said they did think they were the agent for me. At the time of this writing, I have not had any contact with the manager even after leaving both an email and voice mail message. I ask you, is it unreasonable to perform due diligence in hiring a travel agent without incurring a consulting fee? I have no issue with consulting fees once I have hired an agent and consulting work actually begins.

Mellissa Murray

I discovered Sally Watkins and Century Travel through Travel and Leisure, where Sally has been rated a Super Agent so many years in a row I cant remember. I contacted her for my dream trip to Tuscany. Her knowledge is comprehensive but what makes her Super is her attention to the details about YOU and what you want from travel. Our trip was magical and we soaked up all the beauty in the art, architecture, culture, people, food and wine every moment. We got upgrades everywhere we showed up (thanks to Sally no doubt), and had no trouble checking in early.. In Cortona we were greeted by Julia at Villa Marsili whose great beauty was only eclipsed by her genuine friendliness. She scored us reservations at an outside table at La Locanda on the piazza that very evening. We got there, there was some mix up, and I just smiled and said, "Well, Julia called earlier..." I couldnt finish my sentence before we were whisked to a primo table basking in a beautiful sunset. V. Marsili also let us have a late check out to go to the Etruscan museum the following morning. The suite we got at Castello de Velona was epic. The staff was lovely and the property--well, words just wont suffice. Panoramic views of the Val dOrcia with 5 star facilities to relax in. When we arrived at Palazzo Ravizza in Siena I was delighted when the clerk handed us the key to the much sought after Jr. Ste. 4. Perfetto. No matter where I looked there was a beautiful vista. Thank you, Sally, so very much for all your help and seeing this longtime dream of mine come true in a fashion even I could never have believed. I am in your debt--M. Murray

Kathleen Kerr

Cheryl McPhail planned a trip to Italy for myself, my husband our three adult sons and one girlfriend. The entire trip was simply perfect. She scheduled all transfers which turned out perfectly. Excellent vehicles, good drivers and each transfer was perfectly on time. We started our trip in Brescia to see family and then went to Florence and Rome. The private tours and sightseeing trips were fantastic. Knowledgeable guides, perfect choices for times, locations and variety! We did private tours of the Vatican and Colosseum as well as spent a day with a driver in Tuscany. Each one were fantastic. She selected the Brunelleschi Hotel in Florence and it was an incredible hotel to help experience Florence! I asked Cheryl for a low stress trip for me and she took care of all the small and large details so I could focus on experiencing the wonder of Italy. I highly recommend Cheryl for your next trip!

Patrick Kilgore

We booked our honeymoon with through Century Travel with help from Cheryl McPhail. I had never planned a trip through an agent before, so I wasnt sure what to expect. Given how busy the few months leading up to the wedding were, I am glad we did! Cheryl handled all of the details and logistics which helped to put my mind at ease. Admittedly, I get a little stressed over worrying about catching flights and picking up rental cars etc ;) Since we had a planned out agenda with the details worked out in advance, the experience was more or less grab and go. Cheryl made sure our hotels were aware we were newlyweds and we were greeting with champagne wherever we went. That goes a long way in my household!

Terry Hiner

Ive been using Century Travel for years and they are the best! Sally Watkins has planned extensive trips for me to Antarctica, China, Africa, India, and lots of less exotic places. Ive never been less than completely satisfied. Any time Ive needed to change plans, even when Im already in-country, the agencys response was fast and efficient. Even if Sally isnt available, theres always someone knowledgeable and capable to handle my questions and requests. Sally knows the best guides in every city and tailors your trip to your interests. You cant go wrong using Century Travel!

Scott Monts

We have not actually gone on our European trip yet, but I can say that the booking, planning and preparation has been impressive. I am confident that Kims attention to every little detail will make our trip low stress and as enjoyable as possible. She even caught the airlines trying to move our seat assignments to a more expensive section and switched them back. She KNOWS what she is talking about and helped me plan the trip we wanted. I highly recommend using Century Travel for trips like this where youll need air, rail and hotel coordination.

Virginia McCarroll

Ive used Century travel to plan several wonderful European trips. Sally Watkins knows the absolute best guides everywhere weve visited. Her attention to detail is fantastic and much appreciated. Its wonderful to land in a strange city and have someone waiting for you with your name on a sign. We just returned a month ago from a family trip to Italy and everything went so smoothly. My daughter and her family were very impressed that everything went so flawlessly. You couldnt go wrong using Century travel.

Cecily Cedilote

These people charge gigantic fees on top of the cost of your trip; no other agency does this!! When I talked to them, someone by the name of "Cheryl" I believe, hung up on me because I asked why they charge these fees when no one else does. I was not unpleasant, but only astonished. I asked because I thought perhaps they were not using the main stream hotels so said hotels may be less. Nasty customer service. There are too many nice agencies out there with normal costs.