Bluebonnet Hills Funeral Home and Memorial Park
| Address: | 5725 Colleyville Blvd, Colleyville, TX 76034, USA |
| Phone: | +1 817-498-5894 |
| Site: | bluebonnethills.com |
| Rating: | 2.6 |
| Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
Location
Photos 1
Reviews 5
SA
sammee1977
A loved one passed away recently, and we had the funeral here. Because the death was unexpected, we didnt have a preplanned policy. We chose Bluebonnet mainly due to its convenient location to most of the family. Our funeral director, Casey, was very attentive, answered every question, went out of his way to meet with my family during the few times we could all clear up our schedule, and was very quick to respond to emails. The funeral home itself was nice and welcoming, although they really need to change the carpet in the chapel. I spotted stains on it and there were a couple of places where the rug was coming up. Its weird that the rest of the funeral home is so classy and obviously well taken care of, but the area where the actual services are held is not quite as kept. I give this place three stars for a couple of reasons: the first and foremost reason are the prices. If all you want are the basics (e.g. service, casket or urn, burial or cremation) and no extra bells and whistles, then this isnt the place for you. You cant purchase just the basics in a simple, cost-appropriate package. You can only get them in cost-inflated a la carte selections. The inflated costs for these are on purpose, because by the time you make your basic selections, its more than the cost of the expensive packages they offer, so you are basically forced to choose one of those. Not that the packages arent nice: they come with limo services, framed portraits, flower arrangements, repast catering, photo cards, and other things Im probably not remembering at the moment. It was all lovely but if given the choice, we definitely would have skipped all this and saved several thousand dollars. Another family member passed away a few years back and we made similar funeral service arrangements at another home that didnt require us to purchase all the extra stuff, and the cost was almost three times less than Bluebonnet. The last reason I give it three stars is due to the obvious lack of information sharing among the staff. Casey was great and highly responsive, but for personal reasons, there were a couple of times he wasnt available for a few days to answer fairly important questions my family had, and none of the other staff were able to provide answers, which was frustrating. Information about arrangements should be readily available among the staff so that if a certain funeral director isnt available for a period of time, someone else can assist. Information shouldnt live and die with a certain funeral director. Overall, the services are nice, the actual funeral service was beautiful, and if you want a lot of extras and takeaways at a premium cost, then this is the place for you. If you want something nice but basic and less expensive, then you would do well to look elsewhere.
GA
Gary Cochran
The worse place to deal with when it comes to taking care of a lost loved one!! We lost our mother in October of 2014, she had her preneeds taken care of in the 70s, and it was all supposed to be taken care of. When we met with the Funreal Director, we then were told of extra charges for her services and burial. I thought that is why people buy preneeds before they pass, so that family members wont have to deal with the stress of coming up with more money. It is now June 2015, and my mothers headstone, has still not been placed on her grave. I have spoken with many people at the the Bluebonnet -Colleyville location about this issue, and no one seems to care to get it taken care of. I am especially disappointed in Shawn Alexander and another lady, I think her name is Donna or Debbie, not sure, becaues both of theses people have told me that they would see that this problem would be solved, and there has been nothing done. Their communication with families, is terrible, except when they have you in one of their rooms to sale you more items and services, that were already supposed to been taken care of, prior to someones passing. Very poor customer service and communication skills !!! I will never do any type of service with these people, and the one remaining plot that my family ownes there, will sit there forever,and never be used. There is No Dignity coming from this place!!!
TO
Tommy Evans
Im posting this from two perspectives. And, since Ive never been a CLIENT of theirs, Im only giving them four stars. Due to my business, Ive had the opportunity to do some work at Bluebonnet Hills. Ive actually done work at several area funeral homes, and one thing that stand out at this facility is their care and respect for everyone that walks through their doors. Ive heard many conversations in the back, and have always been impressed by their sensitivity to the situations their clients are walking through. Ive not personally used their services, mind you (and I hope I wont need to for quite some time!) - but they are definitely on the top of my list. Ive had the pleasure of interfacing with much of their staff, and they are great people. Last month (May 2017), I had the opportunity to attend the Bluebonnet Hills Memorial Park Memorial Day service. My father is 92 years old and a Navy Veteran, and Ill say this was a wonderful service to thank the many men and women who have given the ultimate sacrifice in defense of our great country. The service was very dignified and respectful - something Ive come to expect from Bluebonnet, without any disappointment. There were Boy Scouts passing out bottled water in the Texas heat - they thought of everything. This is definitely a "must-do" for me and my family from now on.
JU
justin sullivan
Our family choose a place for my son Gerry Jetton in 2014. it had 24 hour music and next to the lake with the sight and sounds of the water feature. We placed my son there because its peaceful and beautiful. Since that time the music either stopped or turned off and only fixed after many callers and request for them to fix it. Then one of the water feature broke and parts and pieces floated around the lake for months, when the junk floated up beside my sons resting place we called and requested something to be done again. Bad repairs and a try at replacing it with one that did not match and ended taking it out. Its 2016 and nothing has been done. The music is off and only one of the water features work the one by my son is still gone. Many people have complained with no results. We hate to file suit just to get this place to take care of these issues. Sad our family has to go through this.
DI
Diana Forester
Communication is apparently impossible with this organization. First, they added a ton of extra charges to our contract without telling us, then when we pointed them out and asked for them to be removed we were told they would be. They werent. We tried to call (got hung up on), email, leave voicemail, fax a letter, and received no response. When we tried to go up to the location they were closed. They sent the wrong visitation information to the Ft. Worth newspaper (put down the entirely wrong day of the visitation). They went out of their way to try to increase charges on us, repeatedly, and would not respond to us until we YELLED at the poor receptionist. I feel like their business practices take advantage of grieving families, and they were impossible to work with. I will be reporting them to the Better Business Bureau, and I will be telling everyone I know about this experience.