Cuddly Kids Hourly and weekly Daycare

Reviews 3

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Angela Champion

I would not rate this if it werent available for a star. I would NOT RECOMMEND THIS DAYCARE TO ANYONE!!! The beginning of this week I had an experience with an employee who had not properly wiped my daughter and has FECES left in her underwear which has caused her to have an INFECTION and her skin is PEELING. As been told by Doctors in the past infection is caused to females especially due to long periods of time of wearing a dirty diaper/underwear. I had contacted Mersi and said she would speak to the staff. Next day spoke to an employee who had asked me where the feces were located because according to the one who changed her that my daughter was playing in her feces and putting it all over the walls. This was a complete LlE!!! My daughter is one of the cleanest kids and would freak out if she had a runny nose or speck of food on her face. I had put the bag into the laundry 24 hours before and when I for home there was a full amount of FECES in it (which I have proof of) I WAS LIVID!! This incident happened twice. Last time in October of 2016. Thinking this issue was taken care of, according to Mersi she thought this woman was conspiring against her business and was told she has fired her. But in the process of discussing this, even though it her right to have her keep her as an employee for two more weeks, she asked me If I was ok with having her stay another two weeks!?!! I could not believe what I was hearing. Why would you want someone who is conspiring against you to be around our children. She was all worried about the loss of her employee and paying her out. No integrity earned nor care for their clients. She kept going on and on about how shes suffering a loss and she has to pay this woman. This is not my concern. This was done to me and my child. And you should take the responsibility. She promised a week free of daycare, but told me that she couldnt come in in Saturday because it was hourly. No stipulations were discussed and this was my first time taking her on a Saturday. A promise is a promise! Especially going thru this disgusting and unsanitary situation. She then told me a few hours after questioning her. I emailed her saying how upset I was that she backed out on a promise to me. I told I didnt care about that policy because she had agreed free daycare. It should have not been a problem. Again saying things about her loss of employee. She had told me that since I dont care about the policy that my daughter and I have to find daycare elsewhere!!!! I had went up there and reiterated that I will be contact cps and she sent me an email saying that she can come in Saturday and we have daycare until the 24th. Thats not what she said initially. She was just trying to save herself that she had let a mother and daughter go with no consideration. I am utterly disgusted with the the unprofessionalism that Mersi has diplayed and trying to put guilt on me on the loss of her employee as well as letting us go and not taking responsibility. She has caused herself the downfall of her own business.

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Tijuana Green

THIS IS THE KIND OF DAYCARE THAT IF YOUR KID DIED IN THEIR VAN THEY WOULD SAY IT WAS YOUR KIDS FAULT FOR NOT GETTING OUT WITH THE OTHER KIDS. I recently enrolled my son who is 2 years old at Cuddly Daycare 1 month ago, yesterday my husband and I went to pick him up and his eye was swollen and had a black mark. I asked the young lady that worked there what happened to his eye. She looked at it and said I dont know. I said ok who would know? She said I can check and see if they wrote anything in the log. She said no theres nothing here you can call and check with the owner tomorrow. The next day comes and I take him there in the morning( I wanted to give the benefit of the doubt, maybe my son was hit by another kid) THEY KEPT KIDS OF ALL AGES IN THE SAME ROOM. I asked the lady Do you know what happened to my sons eye, she said no OMG what happened. It did not happen on my shift and she apologized. My husband called that day to see if they had video surveillance... they said yes they did and we can view it when we picked him up. So we get to the Daycare and they had all the kids in the coloring( Which I havent seen my son coloring or learning anything since I started taking him there) And the owners husband kept saying( while we were looking at our son coloring) he has been rubbing his eye all day. So we went to the front to view the video and the owner(wife) immediately got defensive and kept saying they were playing with bubbles that day and something got in his eye. I asked can we see the video and she said we delete them everyday. The husband kept suggesting that we hit our baby in the eye and took a picture of it at home. Then the owner got prejudice and said they just want a credit like all the rest of them. Which let me say we never asked for... all we were concerned about was what happened to our baby. We took our child here and expected him to be cared The owners of this Daycare are Very Unprofessional, Sympathetic... to sum it up they were very rude. They kept telling us we have served over 100 kids and you are the first ones to complain. The husband said if he fell and hit his eye it was my sons fault( LET ME REMIND YOU HE IS 2 YEARS OLD) They basically were yelling at us and blaming us for what happened to our son... I think for $195 a week we should have been getting better service that what we have. I would never recommend this place to anyone and I will be reporting this place to CPS and the police department. No one deserves to go through what we have. PLEASE DO NOT TAKE YOUR KIDS HERE... KEEP SEARCHING THERE ARE GOOD DAYCARES OUT THERE The owner couldve said to us you know what Im not really sure what happened but Im so sorry this happened and it will never happen again and we wouldve been okay. Show Details 1 Attached file| 770KB

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Gabrielle Alexis

I genuinely HATE this daycare. As soon as you walk in it reeks of pee!! Theres no reason for that. Since my child has started going there, she has had a ring worm on her face, pink eye in BOTH eyes, and today she got bit by a child from there.. in neither incident were we informed!!!! I DO NOT RECOMMEND THIS DAYCARE TO ANYONE!!!!! I am sorry if those of you who have had a great experience with this daycare and are offended with my review, but this is not okay with me. They explained to me that I wasnt informed because the manager told the staff member to not do so because it wasnt an emergency. We,my husband and I spoke to the manager at different times and was told that previous parents dont like being bothered unless its a dying emergency. I have told the, NUMEROUS of time if something happens to my child to inform me. They have my number as well as my husbands.! Obviously Im not one of "those" parents. If I leave my child in one condition I expect to pick her as I left her.

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