Dear Clark Hair Studio

Reviews 4

RE

Rebeca Sanchez

All I have to say is, BEWARE. I received a coupon for a half set of lashes here so I decided to try them out and I made my appointment online. I am going out of town this weekend, so i specifically planned my whole day/week around the appointment. Then, the day of, i get an email from the salon asking if we can reschedule. I explained my situation and that there was no other time that would work and the manager Thomas responded that there was some confusion but that the appointment was still on. So then, i get another call that afternoon with a voicemail asking me to reschedule again. At this point, i had decided it wasnt even worth it, so i emailed the manager back to let him know that i was confused but just needed to know one way or the other. The manager then says that we will have to reschedule, but offered me complimentary lash service. So then, i go about my evening and decide instead to go to a friends birthday party, when i get ANOTHER call from the salon at 7pm asking where i am at! Seriously?! So then, i felt obligated to rush over there and get my lashes done, which i did, and felt bad about having to leave my friends party. So basically, i as the customer was made to feel like i had to plan my schedule around the salon. But, since Thomas was offering the service for free now, i decided to let it go and go anyway. When i got there, the lash lady pressured me into getting a full set instead of a half set, which i was thinking would still be free because of Thomass email, plus the coupon i already had. WRONG. After all that fiasco, they went back on their word and still charged me for the service. The manager was like "oh well i offered you the free service because i thought we were rescheduling." For real?! What kind of customer service is this. Never in my wildest dreams would i have gotten lash extensions without a coupon. I never would have agreed to a full set had i known they were not going to be free. Now i am 150 in the hole, which i never intended to spend in the first place because i had a free coupon, plus they screwed me out of my plans that i made after they tried to reschedule. I had to dip into my trip budget to pay for this when i was under the impression the ENTIRE time that it was free, and nobody bothered to mention otherwise. So there you have it. Then, the manager had the nerve to give me another coupon for next time. Ha! There will be no next time for me. I honestly didnt know how to react, although i probably should have said all this while i was there. I just hate being that crazy lady at places like that, plus i was in pure shock. I have never felt more scammed in my entire life.

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A

Anonymous User

Earlier today I attempted to make my second appointment at Dear Clark with Chantel Rome (her work was okay). I got a wash/cut/style with her back in December, and was pleased with my cut. When I called earlier today to try and make another appointment, the receptionist (or whoever answers the phones) was incredibly unprofessional. When I originally called, I ask if Chantel was still working at Dear Clark. She quickly responded, “Yes. Hold please”, and proceeded to place me on hold for about 3-4 minutes. She then came back on the line and asked if I wanted to make another appointment with her, to which I responded “Yes, hopefully as soon as possible”, but I’m not sure I got the entire sentence out before she rudely cut me off and said, once again, “The other line is ringing. Hold please.” After another 3-4 minute wait, I hung up and redialed. She immediately answered the phone, and I explained to her that I was an attorney and didn’t have time to just sit and hang out on the phone. She got incredibly flustered, and attempted some excuse about there being a customer in front of her, it was really busy, blah, blah, blah. I understand that it may have been a little crazy, so instead of trying to explain to this girl (who probably doesn’t understand how important/precious time is to attorneys) that I charge clients per 6 minute increments and being put on hold for extended periods is not okay, I offered her my direct line to my office so she could return my phone call and schedule my appointment. I never had a return phone call and I have no messages on my phone. I have since made an appointment at the Aveda salon within 1 mile from my house in Allen, and will not be returning to Dear Clark. I’m assuming wealthy clients are dealt with on a regular basis with the location being in Uptown, but having a staff that acts as snooty as the area is just plain inappropriate. We live in Texas, not New York City. I in no way want to sound like I’m demoralizing the stress of a receptionist’s job, but if you’re going to locate a salon in an expensive, affluent area, please hire an informative staff that understands the general stresses the rest of us have at our jobs as well.

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ME

Mei Butler

After my most recent experience with Dear Clark and its management I will never return again. I scheduled an appointment for a trim on a Friday afternoon. I thought I gave sufficient instructions on how I wanted my hair cut (just a basic trim) but the hairstylist didnt do that. By the time she was done, my hair was waay shorter than I intended, had no shape, had layers ~3 inches shorter on one side than the other (didnt notice until I got home), and looked horrible. I basically walked out of the salon in tears, and cried the entire drive home. I decided to wait a few days in case I just didnt like the way she styled it, but after washing and styling myself I realized that it really did look bad. I scheduled a follow up appointment to see what could be done about it. The new stylist I saw basically just told me that all he could do was the cut the longer layers to match the short layers. As I did not at all want my hair to be that short I declined and decided to let it grow out and get it recut later. I spoke with the manager Thomas about my situation, and he agreed to give me a refund since I was so disappointed by my experience. He told me it would take about 5 business days for the refund to be reflected on my card. A few weeks later I called since the refund had not gone through, and he said that he would get right on it and contact the credit card merchant. I called again about a month after that after still not seeing anything about the refund. I received the same message that time. Now, about 3 months after my hair cut I still have not received a refund or any message from Thomas or any of the other management staff at Dear Clark. Im very disappointed with my experience here. Based on their reviews I was expecting much more. Would not recommend coming here, its not worth it for a $80 cut.

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Anonymous User

I think for the most part they are good, but the lady who cut my hair was a complete amateur. I used a Groupon coupon and maybe that is the reason they gave me one of their less experienced stylist. Also, my deal was for a conditioning treatment and hair cut and i was expecting it to be a real conditioning treatment - however, she just left the regular conditioner in my hair for a longer period of time. Additionally, she did not cut my hair well and did not blow-dry it the way i asked her to. I even corrected her in the middle, to remind her of what i had requested but she just said she will fix it and didnt. i really think she didnt know how to and she was extremely slow - confirming the fact that she didnt really know her job. It was quite sad. I moved here recently and heard a lot about this salon - but I am quite disappointed. I always go to high-end salons but this was the worst experience i have had. i will definitely not go back there. I did try another salon in the dallas area calld Tangerine - and my experience there was much better. They treated me well, and even with groupon, they gave me their best stylists. Their deals are better too. Im just sayin

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