Laurel Land Funeral Home and Laurel Land Memorial Park – Dallas

6000 S R. L. Thornton Fwy, Dallas, TX 75232, USA

Address:	6000 S R. L. Thornton Fwy, Dallas, TX 75232, USA
Phone:	+1 214-371-1336
Site:	laurellanddallas.com
Rating:	3.4
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM

Location

Photos 1

Reviews 13

Rose Richmond

This is a huge operation. They have several locations across DFW. It would appear to be well kept and friendly. However, for Special Observances, they do not seem to be as enthusiastic. During the Memorial Day holiday, my husband and I went out to pay tribute to his mom and dad, who are buried there. His dad was in WW11 and is buried in the "Field of Honor". While visiting, we noticed that they were preparing for a service for the holiday. In doing that, they had gone through a couple of sections in the cemetery and placed small personal American flags on every single grave. They had lined the roadway into the cemetery with Flags, in the section reserved for the ceremony. In the Field of Honor, adjacent to the ceremony, there was not one American Flag placed on those military grave sites. They had even allowed placement of the HUGE American Flags, across the street, surrounding Babyland, a space reserved for childrens burial. But the entire Field of Honor was left blank and void of ANY sign of appreciation for Memorial Day. As we stood there dumbfounded, we were blatantly reminded that we were not the only ones who noticed. There were several families present who were visibly upset, their loved ones had not received one seconds worth of notice from Laurel land. Upon calling to the office, from the cemetery, I was switched to the supposedly responsible party, who appeared to be more concerned with trying to justify the situation. I hung up, knowing, they were not going to do anything to remedy the problem BEFORE Memorial Day! I sent an email when I got home. Received a call from someone there with the same explanation as the person I previously spoke with. Justification for WHY they didnt show the respect to the Field of Honor, they had shown to the others. I totally feel that Laurelland is about the almighty dollar, just as the rest of the world is. So sad they chose to NOT spend $30 at Walmart to purchase the needed flags for this section. They do only what they have to vs doing what is right. I am extremely disappointed with their lack of perception from the families who have loved ones buried in this neglected space. We have been there many times and not been able to obtain water to put in the flower vases, or finding trash or other issues. We requested maintenance on the marker for his family and have yet to see it repaired. This particular part of the cemetery seems to get the most neglect. Shameful with our soldiers who served so many years ago. For the cost of planning and executing a funeral and burial at Laureland, you would expect better service and much better treatment for your loved ones. Maybe Laureland has gotten so big, they dont have the time nor inclination to provide respectful and dedicated service AFTER you are dead. So Sad. My husband and I are in the planning stages of our future services for this. We originally were talking about starting this process with Laureland. However, after several issues we have observed, we are no longer considering them as an option. It is stressful enough to have to do this, but for the loved ones to have to deal with problems later is too much. We are now looking at places that are less corporate and more personalized and respectful to the patrons that are no longer able to issue a protest for bad service.

Angela H

The lady Latisha is a liar. My mother and brother went to make arrangements to pay out my grandmothers headstone. At the time they (my mom & brother) had $200-$250 to put down on it, Latisha said she could NOT take their $200-$250 and it had to be a certain percentage of the headstone total. However, another one of my family members came in (a man) and she (Latisha) took his $200 and started the contract. This is why I really do not like dealing with my own kind (black people) when it comes to business. Sorry to say, just unfair, lies, attitudes, and unprofessional. If her supervisor acknowledge this review, shell lie her way out of it but it is what it is. I guess she thought he was single and was flattered by him.

Laura Smith

Kept me from my husband for 9 days, double charged me for A Memorial service. Put the worst photo of my husband. With his belly sticking out and a drink in his hand. He looked worse after make up than before. They never found our assets. Im still looking for Investment accts, patents. Was our family cemetery. I hope to be buried somewhere else. They didnt give me what I wanted.

Denise King

Well my experience was way too high, they need to cut it, after finding the same pkg plus some for half the price, and lied about embalming to get "some money" once we decided to transfer, oh and that transfer fee plus the embalming, take off an arm to pay for it. Ijs (you are paying for the name only dont be fooled)

capt doby

We were promised a call when the head stone was ready be placed on the grave. No call was made. Very friendly place until they get your money. Then everything goes out the window.

David Jones

Lovely country atmosphere. My son has been here since 2000 and I enjoy the 4 times a year I come to place flowers.

Reyes Falcon

My Momma was laid to rest with dignity!! Everyone involved was extremely friendly.

matthew shultz

They take care your family when you need them, and they are very professional

Carmen Powell

There are better places to spend your money and honor your loved ones.

Judi caryol

Very professional and excellent service for our love one.

Cheamika Smith

They always take care of the grounds! Beautiful!