Restland Funeral Home and Cemetery

13005 Greenville Ave, Dallas, TX 75243, USA

Address:	13005 Greenville Ave, Dallas, TX 75243, USA
Phone:	+1 469-925-1436
Site:	restlandfuneralhome.com
Rating:	3.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 100

Reviews 5

Sandi Geerts

Restland is a beautiful facility that is kept up well. They even had a lovely service with white doves a few weeks after my father-in-laws service to help with the grieving. While I can appreciate these things, the reason I rate them a "2" is because of the way my mother-in-law was treated during the "planning" stage. For over a year, she called every other week to get an answer regarding the burial marker. She thought they had purchased a marker with their "birthdate" and "death date" which most would assume is a month, date, and year. She finally gave up calling because she needed to spend her energy taking care of her husband, who was in late state Alzheimers. After he passed away, we were not treated much better while planning the burial. After 30 minutes of arguing, they finally agreed to do what we asked. Then proceeded to show us the document, signed by my father-in-law, that said it would only have the birth and death year. Why not show that document 2 years ago? Why fight with us while we grieiving? After the argument, we finally got a document stating what they agreed to do when she passed away to avoid this in the future. Update: More quetionable acts occured, but then, I was finally in touch with someone that changed my opinion of Restland. The head of the cemetary called me. He showed compassion and caring and really wanted to make things right. He was very kind and truly understood what our family had gone through. He went out of his way to not only make things right for our family, but to understand the breakdown in communications to avoid future issues. For the acts of this one man, I raised my rating to a "3". I would give him a "5" any day, but the rest of the facility needs to earn back my trust, so Im sticking with a "3".

Nancy Newsom

In March 1983 my father passed away and my mother had to arrange for his funeral. He was only 38 years old. My mother did not have any experience in these matters. She went to Restland expecting to be treated fairly, after all, it did seem to be a respected funeral home. She told the salesman what she thought her husband would like and so he took her on a tour......to the most expensive area in Restland, Whispering Waters. It was beautiful and still is. The problem with this was that the salesman failed to tell my mother that the 2 plots she had picked out (one for my father and one for my mother) was adjoined with 2 other plots (these two had a tree on it) and that my mother wuld be charged for four (4) plots. When she got the bill later she argued with Restland and they told her that if she didnt pay the full price they would move my father to another location. This upset my mother terribly so she paid the bill. A terrible deed had been done to an unsuspecting, mourning wife and mother of 6. The worst was yet to come...when in fact my mother a few years later visited the grave and discovered that the tree on the two lots she had to pay for was gone. She decided to sell them. The new buyers and my mother met at Restland to finalize the papers and she was told then that she could not sell the two plots....even though she was made to pay full price for them, Restland told her she couldnt sell them. And now...thirty years later they still say the same thing, "You cant sell them." My advice is to have someone with you that you trust..a family member. Beware of trees next to the plots they show you ... and ask many questions. Get it in writing before you pay anything.

Megan Welch

I came to Restland to have my parents re interred near my niece who passed away a few years before my parents. I went ahead and bought the plots and gave a down payment on June 20, 2016. My siblings and I have cancelled Restlands services the following day, June 21, 2016 and were promised a refund back the following week. Mind you, the planning for this was exhausting and took over four to five hours to complete. We are now three weeks out and I have not received any refund. I have called Restland multiple times and was told that the paperwork has been sent to their Houston headquaters. After calling Houston twice, once last week and again today, they informed me that the service has not been cancelled and no refund is going to be issued. I went up to Restland today in person and spoke with the salesperson and was told that the accounting department is swamped. The other reason for not having the refund was they are hosting funerals for the police officers killed in Dallas this past week. I will give them that exception this week only because the officers and their families are more important right now. If I do not have a refund by the end of next week I will have to get in touch with the fraud department at my bank. Save yourself the headache and frustration and do not do business with this funeral home. They take advantage of people in vulnerable situations, lie to you, give you ever excuse in the book to not deliver on their promises, and make you out to be the bad guy. I hate that other families had to go through the things they did with Restland when planning funerals for their loved ones and wish they had better.

Brian Thomas

My only complaint was that it took them over a month to get the death certificates to me. Whats odd about this is the director of my funeral at restland was able to send me a card afterwards to my address and I received this without any issues, but when asking about the death certificates, they said it was on the way. I patiently waited for them and had not received them. I finally called back, they had told me to keep waiting (almost 10 days at this point). Finally, I called, and they had gotten the death certificates returned with a wrong address. I had spent time prior to this verifying the address over the phone and someone else was able to send something to my address. The said they would send it priority (1 day shipping). Its been almost a week since then and I still havent received the certificates. After a quick call this morning, it looks like they shipped the certificates yesterday and provided me with a tracking number. While it may seem like a very small deal, it was something I did not want to deal with after the loss of my father. I feel they should have some better checks-and-balances within their system such as use the email that I provided them on file, instead of verifying it over the phone and making a mistake. A Simple "Your address 1234 blah street in City, State Zip correct that we have on file?" would have avoided this whole mistake.

Michael Wilfong

My partners grandfather, Tom, passed away early on a Friday morning in July. When my father-in-law called me, I immediately called Restland to find out what to do. I spoke with Kim Wolfe who told me to call the police since Grandpa Tom was at home. She walked us through all the steps. After he was released so Restland could pick him up, the sweetest person in the world came to the home. Chrys Carter was so kind to my mother-in-law and even draped Grandpa in a flag as he was a WWII Veteran. She allowed us to say Goodbye before leaving the home. It was so peaceful, and we felt Grandpa was in good hands. Even though we were very disorganized and found out Grandpa had been scammed by an online casket store retailer who took his money and went out of business, Steve Shevlin walked my mother-in-law and her sister gently through all the arrangements. They helped us with the finances and we choose a simple graveside service. Tim Spivey and David Fallon came out to the grave with the Navy Honor Guard. It was everything Grandpa wanted, and an honorable tribute to one of the hardest working men I know. Mr Spivey dismissed the crowd with the most eloquent speech I have heard. I am thankful the men and women at Restland helped us honor our Grandfather. I hope they understand how blessed we feel to be treated with respect and honor every step of the way.