Evergreen Memorial Funeral Home

6449 University Hills Blvd, Dallas, TX 75241, USA

Address:	6449 University Hills Blvd, Dallas, TX 75241, USA
Phone:	+1 214-376-1500
Site:	evergreenfuneral-home.com
Rating:	3.3

Location

Photos 7

Reviews 6

Miesha Dixon

This funeral home brought shame to my family. From the moment I sat down with the funeral director, Allen Madison, to the day of the funeral has been extremely stressful. Way more distress on my family in a time of mourning than necessary. This funeral home not only tried to rob my mother of $3000 but also failed to get together everything that I laid out in an email for the obituary. Then tried to charge me imaginary fees that he makes it seem as if hes giving you for free. He will say that his fees are no more than $3995 and then go up after you come back from getting the cemeterys cost. He lied to me and told me that the vault would be $3000 come to find out the vault was only $775 and that his extra cost for the casket and various fees were the issue of there being a $3000 difference fromnwhatbhe originally quoted. Not only did he not get the obituary right but also robbed us of the moment of being able to close the casket as a family before his burial. The icing on the cake for me was when he demanded my mother pay $2221.60 the day before the funeral which was the night of the wake and put my mom in distress. He never made it clear that she had to pay the difference between the insurance policy and his balance due the day before the funeral and she had to borrow that money from a friend. He also went back-and-forth with me about the price, he started out at $10,000 and then went down to $8360, and then finally $7680. Which was still more than what other funeral homes were going to charge us to do the services that he was going to render. And then had the audacity to bring up his integrity which was a joke. His funeral director that he appointed to us had no tactful approach to being gentle in saying what she needed us to do, she demanded us to do things that she wanted us to do and didnt give us the time that we really needed to mourn with our family and friends. And really experience the funeral and service for my grandfather. I would never recommend this place to anyone and everyone in the future that I hear even mention Evergreen or Allen Madison I will let them know about this experience. Lastly Mr. Madison knew my grandfather was a veteran and totally dropped the ball on requesting my grandfathers TAPS playing at his burial ceremony, my mother had to come up to the funeral home 48 hours before the deadline to request it and force him to do the paperwork. This is totally unacceptable as my grandfather, father, and myself served and are still serving in the Army. And to you Mr. Madison you smile in my familys face and try to rob them but you sir are a crook, I hope that one day you face God and answer for the things that you did to the people that were morning the loss of their loved ones. And you have the audacity to call yourself a man of God.

Chris Thompson

Dear Evergreen Family, Words fail me in expressing to you my deepest love and appreciation for all you did for me and my family at the loss of my son Brandon. I do want to express how beautiful every detail of the wonderful staff at Evergreen was in providing us such amazing care at a time when our world had collapsed and our hearts were shattered. You not only called us family, you treated us as family. You sincerely made us your family. You professionalism, generosity, thoughtfulness, attention to detail, and just the gently loving care you provided all of us was extraordinary. You made it possible for us to not get lost in worry or fears about expenses and the many numbing particulars that are a part of any funeral preparation. Instead, we were able to mourn and comfort one another in order to remember all the incredible times we shared with Brandon. With your sensitivity and care we are able to immediately begin the long process of healing. There are times in life when we see how God uses his people in service industries as yours to place His hands on deep wounds and bring hurting people to His peace. We felt that every step of the way under your kind guidance and care. Thank you Evergreen family. Thank you for everything. We are forever grateful and we love you.

Bre Dixon

I didnt like anything about this sorry excuse for a funeral home! I wouldnt let them bury my dog after the service we received! They were completely unprofessional and disrespectful during our time of bereavement. They ruined everything from the obituary with misspelling, and adding whatever they wanted. And they said we would be able to pay for all of the expenses after receiving the insurance but they asked for all the money up front 2 hours before the wake! Like how inconsiderate and money hungry can you be? Oh and it didnt end there, the driver of their limo on the day of the funeral was a b****! She had an attitude and told our mourning family that was giving their condolences to us to back away from the limo! If it wasnt for my sister (Miesha D.) and our religion I wouldve laid hands on her. DO NOT hire this company to take care of your loved ones that are near and dear to you because theyll do everything but that and rob you during your loss.

Tatanisha Watkins

Not what I expected, this was first time planning a funeral for my father. Everything was wrong, I knew I should have went with Golden Gate, but Evergreen was a referral from a close family member. I gave them all the pictures that was requested. Mr. Madison only caress about the MONEY!! When I go to view the body, my father nails were not cut or clean. No edge up and mustache trimmed like i requested and even gave them a picture. I took my shears and trimmed my dad up myself, while crying. The CD was not what I expected at all. I could have done that and I had to request them to change the order of pictures. I could go on and on about what went wrong. I have read all the comments good and bad. I will not use their service again, and I can honestly say they taught me a valuable lesson. My family and friends deserve better., and I am still waiting on the Death Certificate and my dad died 12/27/16.Take me to Golden Gate!!

A Gonzalez

Some of the staff was friendly & helpful. The florist was very helpful and nice. Others were very unorganized and in some cases unprofessional. While closing the casket during the funeral service one of the staff bumped my fathers head twice without regard as my sister & I watched. They also damaged 2 of our floral sprays and Ive yet to receive word on how we will be compensated. The limos a/c didnt work in the rear of the vehicle so the passengers in the back of the vehicle sweated during the transport. We paid cash; no waiting for insurance money. I am very dissatisfied with this establishment and upset about how things have been handled. We were also promised a key to the casket and acknowledgement cards which have not been received. I am disappointed.

Linda Dixon

My daughter (Miesha D.) has already posted a review and pretty much laid out what happened with my experience with this place. Im so hurt because I was referred to this place by a dear friend. But obviously things have changed since she used them. Mr. Maddison made me so thankful my daughter was there to protect me because I was too distraught, hurt, and lost to really pay close attention to what he was doing. I honestly believe he set out to take my money and leave me with little to nothing. I will never use him again and make sure no one I know ever does. Not to mention my father has been deceased for two weeks now and we have still not received his death certificate and casket key.