Ross Auto & Tire Shop

Address:	5034 Ross Ave, Dallas, TX 75206, USA
Phone:	+1 214-826-4158
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–6PM Closed

Location

Photos 16

Reviews 5

Ross Auto

First, I would like to thank every one of you, who wrote positively and negatively. When it comes to our negative reviews, regarding our business, we take it very seriously, we follow up with the issue and conduct a meeting to always be at the point of our customers satisfaction. The reviews are really important to us, we try to do our best every day, at the same time, we always look for ways for improvement and ways to meet customer expectations. In some situations, when it comes to our rules and policies, we are very firm when the customers provide their parts, we cannot provide any warranty on the job because of the parts. Meanwhile, some companies refuse to receive customer parts. In one of the reviews we saw, instead of thanking us, he left his vehicle a full day and half, in our garage, provided us with the wrong parts , and after the discount he received he wrote a negative review just because we told him about our policy does not warranty on the customers own parts, and also we could not use his material he brought. Sometimes honest mistakes happen, regarding the price, the estimate, and occasionally on the job. The way we received one negative review from one customer, it was absolutely unfair, and hateful. This place is not an argument place like some described it, there is no way I can go below my cost on everything for any job, to satisfy one customer who was trying to get a free job, while he was arguing about the cost of the labor. Again I want to thank every customer who comes to our shop, and gives us business, a special thanks to everyone who wrote reviews to help our business. I want to thank who ever wrote negatively because from that, it is our commitment and our responsibility of corrective actions, my name is Bjar and I am the Ross Auto and Tire Shop owner/manager, and I would like to say, it is an honor to serve our community and every customer that comes to our shop. Our business growth is by our customers and by our good services.

Chaun Harper

Ive been using this shop since I moved to Dallas which is about 18 months. I will admit he has always seemed quite rude or angry most of the time but Ive never experienced it personally, only to other customers. This time he was not only rude he revealed himself to be very dishonest and a borderline crook. I took my range rover in to him to have my Ac charged, he told me he needed to put it on his big "machine" which would cost around 100.00 dollars, to which i agreed and then he told me my compressor was afterwards, and he proceeded to quote me 863.00 to replace and he also added that if I can find it somewhere cheaper he would beat by 50 dollars. I reviewed his quote and saw the part was listed as 687.00 and labor was 75, I found the part online and took it back in to him and merely asked if the labor charge would be the same to which he responded he never quoted that. I brought the quote and he then said he made a mistake on labor, in fair so I told him I thought the quote for labor was low so I asked what would the new charge be, he came back with 279.00 for labor 100.00 dollars for coolant, and some other random charge for oil. We argued for awhile and he challenged me to get my own oil and coolant, to which I did and found the price was 20 dollars for coolant and 9 dollars for the oil! I took this back in and he told me he didnt need it and just reduced his price by half.... He reused the new coolant he had placed in a few weeks ago but he didnt think I knew. He ultimately told me to take the things I bought back because he realized he couldnt charge me for things he was never going to use. I will never go back! Hes a crook and in sad to say it and has lost my business forever. Dont trust him my warning to you.

jaymillya diop

BJAR THE OWNER IS A THEIF AND A CROOK WHO WILL PREY ON ANYONE WHO HE KNOW DOESNT KNOW A THING ABOUT CARS BEWARE THEY ARE CROOKS WHO INSPECT UNDERNEATH YOUR CAR WITH CROWBARS AND CALL IT A DIAGNOSTIC Depite everything I read HORRIBLE about this place its so close to my house I had to try my tire was making a weird noise as if it was on flat so I brought it there after being told that I needed a transmission mount for my 2014 Ford Fusion which was weird to begin with I ask how much the owner says $391.00 I say okaaaay how much is the part 138.00 so 200 in labor hmmmm needless to say ford dealership sells them for 35$ the max being 65$ after I tell him Ill provide parts I ask how much for labor he says 408.00 which is more than the original quote LONG STORY SHORT I TOOK IT TO DUNLAP AND SWAIN ON SANJACINTO AND ROSS AND THEY SAID MAAM YOUR TIRE IS ABOUT TO COME OFF!!!!!!!!!!!!!!! They tightened the bolts and I was out of there in less than 10min AND it was FREE!!!!! I HAVE AN ATTORNEY BECAUSE A CROWBAR NEVER SHOULD HAVE BEEN USEDNON MY CAR AND I THINK HE HAD THE HOSPANIC GUY TRY AND BREAK SOMETHING ON THERE HE COULD FIX A**HOLE WHAT GOES AROUND COMES AROUND DO NOT GO HERE BEWARE UNLESS YOU HAVE A FLAT OR SOMETHING MINOR LIKE WHAT I HAD IN THE FIRST PLACE AHADY A** BUSINESS OWNER YOUVE BEEN WARMED WISH I WOULDVE LISTENED TO TTHE REVIEWS transmission mount on my y2014" ford fusion

William Benner

I went here to pass my state inspection. I was told that I needed to get my O2 sensors replaced. Because I was new to Dallas, I went to another place just to make sure. Turns out that it was a correct diagnostic. I went back to Ross Auto Shop and had them replace it. Everything was going well but in short I got ripped off. They first reset the car to try and save me money and see if I could get around replacing the sensors. I had to drive around for hours only to be told that I had to replace the sensors. Then after they did the work and passed my car, I got in the car only to see the light was still on. He said "dont worry" that my car passed and it was some wiring issue. Fast forward 3 months, I plan to sell the car bc I no longer need it and I go to the Honda dealer to get it in tip top shape only to be told that a 02 sensor needed to be replaced. So, if you enjoy mediocre work, being lied to, ripped off, frustrated, and angry then, I would highly recommend this place.

Daniel Moran

The owner sold me a car under the false impression that it was through a dealership. The ad also said that the car "runs great," which was supposedly confirmed by his mechanic, and I had no reason to suspect anything, because the inspection sticker was from this very month. The transmission is shot, the struts and shocks need replacing, the engine has multiple leaks, etc. The repairs are going to cost me probably twice, maybe three times, what I initially paid for the car. Dont buy a car from the owner or get tires or auto repairs done here, because they obviously will lie about whats wrong with your car or they just dont know what theyre doing.