Address: | 2025 W University Dr, Denton, TX 76201, USA |
Phone: | +1 940-383-4200 |
Site: | deberryfuneraldirectors.com |
Rating: | 3 |
Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–5PM 10AM–4PM |
14
14k Ranch
If there were a no-star rating, that is what they would get. I assisted the family of a dear friend in their time of need. The afternoon before the evening visitation we went to DeBerrys place to set up. We unplugged the electric and audio cables of the microphone to move the podium and the owners went ballistic, three times. First was the son, Andrew, during the visitation. When I offered to put it back he said, "Theres no sense now," but that was not the end of it. Then was his father, Bill, who stomped in at 8PM just as we were leaving the visitation. When I arrived to the funeral the following morning the white haired-man who sits behind the desk jumped up, ran to me, and proceeded to point his pen very close to my face and scream at me. When I backed away he drew closer. It was a scary situation. There were several witnesses to all their ballistic behavior. It seems they are morons who cant plug-in an electric cord and audio cable, even after I explained there were engineers and two audio-visual people in the group of visitors. I even promised to hire an electrician to fix it if it didnt work when we plugged the mic back in. It took us two minutes to put the podium back and plug the mic back in, which turned on and worked. I was later told the DeBerry mother is very ill and I will say a prayer for her, but that does not excuse their unprofessional, offensive, scary behavior. These guys are complete and utter insensitive clods. Avoid like the plague.
JE
Jessica Watts
My mother passed in my home last week. We had an upstairs suite set up for her. When the DeBerry employees came to pick her up, they complained to me about her being upstairs and how hard it would be to move her. I suppose I should have been more considerate about where my mother died. They were then joking about something as they were loading her into the car. Perhaps they have been desensitized to death, but it was my mother and I my family was still pretty sensitive as it had only been about an hour since her passing. Then the next day we met with Mr. Deberry about a service. We wanted to have a small service and reception. They could accommodate the service, but not the reception and actually referred us to the Best Western across the street as they had conference rooms we could rent. Seriously????? The only reason that I did not give them one star is that my mother had been a hospice nurse and had thought highly of them at one time. I cant speak as to whether the service has changed, but can only speak to the fact that my experience was cold and insensitive.
TE
Teresa Cox
I want to let everyone considering using DeBerrys for funeral services, Well you should think twice! Mr. DeBerry Jr. is the most desensitized human being that I have ever come in contact with During a very difficult family tragedy, On more than one occasion Mr. DeBerry Jr. was rude and insensitive to my daughter who just lost the father of her child. In additon, services were requested that would have made this situation of loss much easier to deal with but Mr. DeBerry Jr. was most uncooperative and would not even allow the family to speak or be heard. During the visitation I tried to approach him and explain our concerns and he was extremely arrogant and very obnoxious! To everyone who reads this, I would definitely consider doing business some where that you will receive the compassion and kind heartedness that is necessary when dealing with persons who have lost a loved one!
BR
Brian Sullivan
Cheap and lame. These dudes have the compassion of rock. Asked Bill DeBerry to put a picture of my father on the service program. He seemed put out and said he would but didnt. Instead, he used some generic picture of a mountain somewhere. Gave them some songs on a disk that were supposed to be played while pictures of my dad were projected on to the wall..........only played one song 4 times over. The speakers they used sounded like AM radio. Someone took it upon themselves to remove tags/cards from the flower arrangements making it impossible to know who sent what.
JA
Janet Lollar
Thank you so much for helping our family through the funeral process. Andrew Deberry was awesome. He led us through the process even answered the questions I had forgotten to ask. Before I went in there I had heard how funeral homes take advantage of people. Not at this one Andrew gave us ideas how to cut expenses. The guy that came to pick Dad was very nice to.
VE
Verna Smith
We would like to show our great appreciation to DeBerry Funeral Directors who gave us a very good service and took good care of our bereaved love one. They understood our situation and gave us time to decide on what services we wanted for our departed love one. They were all nice people and very helpful too.
DA
David Mosley
My experience with DeBerry has been many they took care of my Grandmother, Mother and just resent my beautiful wife, they were very helpful with everything, they were very professional and they did a wonderful job on all of them, On behalf of my family I would like to thank them from the bottom of my heart.
RA
Randy Hardeman
Over the years I have come to know Bill DeBerry and he has never failed our family in our hour of need.He has always been trust worthy in the pricing and the services. I trust him to do what is right in this very uncomfortable time. Class act all the way. Thank you, Bill.
SA
Sarah Ledbetter
Bill Jr made the entire process of honoring and burying my dad easy as possible. He was so compassionate and understanding. My dad looked so peaceful.
PA
Paul Hutmacher
DeBerrys has tended to my familys needs on multiple occasions. I highly recommend them.