Berger Allied Moving & Storage

14850 Grand River Rd, Fort Worth, TX 76155, USA

Address:	14850 Grand River Rd, Fort Worth, TX 76155, USA
Phone:	+1 866-969-5040
Site:	bergerallied.com
Rating:	3.6

Location

Photos 20

Reviews 8

Mark Murtagh

My experience when it comes to Berger when moving is expect to be screwed by the salesman and be indebted to the truck driver. I have to start and say that our driver and the loading and unloading crews were amazing. They were more than helpful and were willing to help us with special, delicate items. Our driver was great, he kept us continuously informed about our move and where everything was and delivered ahead of schedule. Now, lets get to the business office side of things...a complete opposite experience. They scheduled to have an outside technician come to unhook and lock our washer/dryer. After I had to call and ask where this person was and an hour after the crew finished moving everything out, the technician showed up. They said that their original person fell through and had to call a secondary person. I was annoyed but fine. Then came the unpacking, where I had already paid for a second technician to show up and unlock the washer/dryer. Again no one showed up. I called and demanded a refund for both technicians and was told that I could get partial refund for the arrival side since no one showed up. It is three months and I am still waiting for that refund. On a final note, I will be happy to edit this review based on the future actions of Berger. It is up to them to receive continued reviews about their failure to refund customers as promised or to set everything right and not charge customers for their failure to contract with reliable technicians and ensure that a second technician shows up.

JoAnne Hitch

As of date we still have not received our belongings from Texas. Inside person went on vacation and apparently every thing stops. We had a move in date of 9/9/17 to our new home, emailed on 9/8 and said we were ready for our belongings. An entire week went by with no information but we sure got the legal paperwork to sign. The men that moved us were pigs. They left their trash behind for us to pickup drank all our water and other beverages, I certainly dont mind sharing bit we were taken advantage of. We dont even know if the guy we paid to come disconnect ever showed up we didnt have all day to wait on him. The men that came the day before were awesome! Clean and efficient. We offered them water as well but they didnt take advantage of us. I see they only answer on here if you have good things to say, so far it appears we chose the wrong company. I gave a 2 star because of the packers certainly not because of anything else. I agree with getting screwed by the salesman. Weve asked several times what form of payment and the total cost and have yet to hear a word from him. Shame on you. Very poor customer service. And it is 9/11 and still no communication.

David Lindsey

Although Berger Allied was not needed to move me in the end, the customer service provided during the initial phases was spot on. I was contacted within 24 hours of asking for a quote, and Ken walked me through the quote process painlessly. Also, hes a nice guy and takes pride in communicating with his potential clients. He kept in contact over the course of a couple of weeks while I waited for other quotes to trickle in (some places took weeks to contact me, while others didnt at all. I found that amazingly disappointing.). After all quotes were received, I still found Kens quote with Berger to be the most honest and reasonable. I was in the process of scheduling the move and signing paperwork when plans changed and their moving services were no longer necessary. If you are looking for a quick-to-respond, honest quote, Id recommend you give Berger Allied a call and ask for Ken. Ill consider them again in the future.

Gina Walker

Excellent job! Communication was easy and satisfying; from the salesman that came To my home, to the coordinator, to the driver of the moving truck. I had to change my move date and even the city several times and they were understanding and very helpful. My move came in under the estimate. Which was a nice surprise. The movers were fast and organized and so nice. I would definitely use Berger Transfer & Storage again. They made my move stress free.

Edward Stone

The experience was exceptional from start to finish. They arrive to pick up at the appointed time and delivered at the other end of the country with the specified time. The service and keeping me informed by Sabrina was outstanding.

Anonymous User

Sated that she was in the middle of a big layoff. Will follow up at a later time this summer.

Tim Martinez

Kevin in dispatch is an outstanding gentleman.. thanks again ..

bobby hamilton

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