Impact Fitness

1332 Belt Line Rd, Garland, TX 75040, USA

Address:	1332 Belt Line Rd, Garland, TX 75040, USA
Phone:	+1 972-675-6102
Site:	impactfitnessclubs.com
Rating:	3.6
Working:	5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 5AM–11PM 7AM–7PM 7AM–7PM

Location

Photos 18

Reviews 4

Anonymous User

I recently called for some month-to-month pricing at this Golds because it is very close to home. I spoke with Doug and setup a time to come in as he would not give me the price over the phone. I decided not to keep that appt and called to cancel it because I didnt want to go through the dog-and-pony show and pressure to sign-up, etc. It was difficult to get off the phone, Doug kept coming back with things to try and keep me on the line. I eventually hung up. Well, a few days later, Doug calls me back and tells me about some special. I said I would only consider it if he told me the price of a mo-to-mo over the phone. He did, so I said I would think about it. He then basically accused me of working for another Gym and just trying to get pricing. I explained that I was just a customer looking for prices and that if I worked for a gym I would work out there. I wasnt pleased with his “persistence” and accusation. Well, the other day, Doug calls back again, with another offer! I cant believe this guy. You would think he would get the point. I tell him that I didnt appreciate him accusing me of working for another gym and to please take me off his call list. He responds "Thanks for wasting my time". I hung up and was fuming. I decided to call back and talk to the manager to complain. Guess who the manager was? You got it, Doug! I told him I was calling to complain about him and got his boss name / number (yet to confirm if it was real or not, but he gave me an out of state number which is strange considering they are based in Irving Tx. a few miles away). Even if the gym is nice, stay away from Doug at this location! I dont know who trains these guys, but they have a lot to learn about customer service and respect for people. Doug evidently made it to management, so I wonder what kind of policies they have about all of this there. I will just be working out on my home gym. Ill pass on the accusations, insults, and high pressure sales tactics. No thanks Doug.

Maria Cortes

The gym is ok. The classes are good. However, some of the machines look too old, but its no big deal. However, I really hated that we were lied about our payments. My boyfriend and I joined the gym, and left our other gym, and the guy who signed us up said that they were going to pay for our cancelation fees from the other gym, so we gave him the receipts from our cancellations. He say that it was taken care of. So we were ok, because we thought that the next two months we were going to be having our gym fees covered by them. So what happens is that comes January, and I get a call saying that we are late on payment. We go to them and they also have a late fee, but they "waived" the fees and according to them the late fee is taken away, and so we go back the next day to talk with the manager and the sales guy who told us, that they were going to pay for our cancellation fees. They say that they had a problem, but they were going to take care of it. That meant for us that our payment was going to be covered by them, but it did not happen. So, it is Sunday night and my boyfriend and I are here making a payment that is double the regular monthly payment, because of a late fee, that they apparently had already taken away (which was a lie again). We are really mad and simply wanted to cancel our memberships, because its not really about the money, but is about how they lied to us, more than 3 times!!! But we will not, because dont feel like seeing their faces again for cancelation. So we will just set automatic payments. But Im really disappointed. I thought that by talking to the manager our payments were going to be taken care of, but seems that he did not even care. That is what I call an awful customer service.

Jose Garcia

I joined this gym and it was ok , the gym is outdated parking at 5 pm is impossible. When i did try to get out of my contract a year and a few months later they made it impossible to get out of it so i decided to finish the contract even tough i did not attend that gym for the last 7 months i paid for. Once my last month came along i called to cancel and i was told i had to summit a 30 day notice of cancellation and i would be responsible for the next months charges as well . WOW not only did i pay for 7 months of fees at a gym i did not use but now i have to pay another month of fees while they process my 30 days cancellation notice , the issue i have is that when me and my wife talked to them 7 months ago and a month ago they never ever mentioned that we had to have a 30 day cancellation notice so of course no that we want to cancel even after our contract is over they are saying that we have to file a 30 day notice . My question is why my contract is over and i even had them email me my contract and no were on my contract does it say that i have to give them a 30 day cancellation notice this gym is just money hungry and honestly very very dishonest i did not mind paying out the remainder of my contracts but now you guys want more just because they made up some bs 30 cancellation bullshit. Show me in my contract were it says that required and i will pay it but you guys cant do that because its not in my contract stop trying to rob people.

David Thrasher

Wow! What an AMAZING gym!! I started going to Golds Gym in Garland last year and was very impressed by their customer service and expertise. They continued to update and remodel the facilities during the year I was there (and probably will have more to come), which shows that they are always seeking to improve their services. All of the staff were friendly, took time to get to know your name, and made sure to always welcome you when you walked in and say goodbye when you left (a small, but appreciated gesture). The staff didnt just seem to work there for the pay, but truly worked there out of a care for their customers health and fitness. I was able to work with one of the trainers, Anthony, for the year, and was nothing but impressed. He tailored the workout to my specific needs and goals, and did everything he could to help me accomplish them, even in checking in on days that I was at the gym without a session scheduled with him. He was very flexible in his schedule (which was super helpful to plan sessions coming from someone with a very inconsistent, but very busy schedule). I would definitely highly recommend paying the extra money for training with him! I was nothing but impressed with this gym and would recommend it to anybody living in the Garland area. Im just sad I had to move away from such an incredible gym with a world-class staff. Thank you, Golds!