Factory Finish Collision Center

5821 E Belknap St, Haltom City, TX 76117, USA

Address:	5821 E Belknap St, Haltom City, TX 76117, USA
Phone:	+1 817-838-4288
Site:	factoryfinishcc.com
Rating:	3.7
Working:	8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–5:30PM 8:30AM–1PM Closed

Location

Photos 10

Reviews 5

Don Baack

2016 VW Jetta 3 months old and a hail storm hits Arlington TX. Took the car to the “Dealership Preferred Collision Center” Factory Finish in Arlington. Was told did not need an appointment for the repair, “just drop it off anytime”. I dropped the car off on Friday 4/15/2016 and was told I would get a phone call on Tuesdays and Thursdays with updates on the repair status. On Saturday 4/16/16 I received a Text from Car-net that the car had been driven at 92 MPH for 10 min. and 8 sec. On Monday received a notification from Car-net that the car had left the Arlington body shop and after checking Car-net again, discovered the car was parked in Haltom City. Tried contacting Factory Finish that day (Monday 4/18/16) via phone – no answer. Went to the Arlington body shop on Tuesday 4/19/16, was told they transferred the car to their body shop in Haltom City due to their workload. Would have been nice if I had been notified prior to the transfer? Said they would “look into” the 92 mph from Saturday a few days earllier. Was also told they were submitting a supplemental claim (which is normal) to the insurance company to replace the car roof and hood due to the damage. Told it would take 7 to 10 days to complete this supplemental process. Received an e-mail from the insurance company on Monday 4/25/16 that supplemental was approved. No notification or further communication from the body shop. When our rental car authorization was due to expire in two days (30 days paid by insurance), I decided it was time to retrieve my car from the body shop and find an alternative repair facility. Contacted the Arlington shop on Thursday 5/12/16 and told them of my plan to pick up the car. Was told I would have to deal with the Haltom City shop. Drove to Haltom City and told them I wanted to get my car with no more work done. (I also wanted to look at the car.) Found body shop had subcontracted the paintless dent repair (PDR) on the sides of the car. PDR had been completed by day 17, according to the note written on the car windshield. Car had been at the Body Shop 28 days and the remainder of the repairs had still not been started. They said they would have to get the invoice together with what the cost was to date and get the car ready for delivery. Should have everything completed by the next day (Friday 5/13/16) and they would e-mail me the invoice. Received the e-mail Thursday evening with the invoice and stated we could pick up the car at 10:00 am Friday. I noticed on the invoice that we were charged for PDR repair on the trunk when in fact I had looked at the trunk when I was there and no repair had been done to the trunk. Arrived at the Haltom City shop at 10:00 am Friday 5/13/16, discussed several problems/questions with the invoice, paid for outsourced work done and parts they had ordered but not done anything with. Went to look at the car again. Tail lights were still not installed on the car and all kinds of markings were still all over the car (dents circled, notes on the windows as to what had been done and when the PDR was completed, nothing done to the trunk “because there was no access to do the PDR”). Had to request that they clean the windshield before we could drive out. Obviously car was not ready for delivery to us because of the condition we found it. Loaded the parts in my truck and drove off. Bottom line: I do not recommend Factory Finish for any type of car repair. Very poor communication, lousy customer service, and want to replace everything they can make more money on and ruin the integrity of a new car. I STRONGLY RECOMMEND YOU DO NOT USE THIS BODYSHOP P.S. – Found a reputable brick and mortar PDR shop Friday afternoon 5/13/16. They received the car at 2:00 pm the same day we took the car from Factory Finish. They completed the PDR on the entire car (no parts replaced) and had it back to me the next evening (Saturday 5/14/16) by 7:30 pm.

Emrys Maier

My 2015 VW GTI was very nearly totalled by a front-end collision, and Factory Finish did a _phenomenal job_ on the repair. The car looks and drives like new, so I am very happy overall with their work. There was even a minor issue with my seatbelts that they are working to resolve now without having to bring my car back. There are two reasons I dont give five stars First is because it took 83 days to get my car back. It was certainly a large job, but thats a heck of a long time to be without a car, and for the price, I would expect timely service. There were several weeks when I heard "it will be done by xx date" and it kept going past that date. Second is because there were very few times when they said "we will call you back" that I actually received a call back. If you arent going to call... dont tell me you will - please. I will say that Traci and Richard were friendly and professional on the phone and always did find out what was going on with my car for me when I called.

Lance Schley

WORST BODY SHOP IN AMERICA. I took my car in because Infinity insurance uses them to do estimates. So I was thinking they would be a good company. They put on the first bumper and tried to give my car back with the bump completely miss aligned. Also there were 2 small holes on the front fender. When I went back they put a new bumper on but it was still miss aligned, the fog lights were not tightened and there was damage to the drivers side back bumper and tail light. Factory finish not only did a horrible job on the repairs that were needed but also else damaged my car further or have no way to protect the vehicles in their possession. I will be filing a BBB complaint, contact the Texas insurance commission so other insurance companies know about factory finish and get a lawyer so I can get my car fixed correctly.

Aaryn Lamb

DO NOT USE THIS SHOP! They have had my car for 60 days for a 14-day repair. Theyve been paid over $6000 so far by my insurance company. They have lied repeatedly. They cant solve the current alleged problem so theyve pawned it off on the dealership. It took them 26 days to even order the parts needed to fix my car. They dont return phone calls. They dont give status updates. They are rude and condescending. They dont work quickly. They dont apologize. THEY ARE AWFUL! I have to show up at the shop in my rare spare time to get any information. Read the reviews on Yelp - Ive experienced all of their complaints. Ive filed complaints with BBB and the Texas Office of the Attorney General Consumer Affairs Division. Choosing Factory Finish was one of the biggest mistakes I have ever made.

Jeremy Butler

The reality is: Their service is horrible, poor and mixed with very bad miscommunication! 1. They took an extra 20 days to fix my 2003 VW Jetta b/c they had internal issues going on... which cost me money out of my pocket for a rental and gas!!! 2. And for the inconvenience the GM said they would try to work something or give me a discount for the inconvenience and he went back on his word. 3. I reached out to their owner on more than one occasion and he has neglected to call me back or email me. 4. Im contacting the BBB for their bad business and service 5. In addition, they call themselves a Christian Company... Bad business. BEWARE or BE BURNED.