The UPS Store

2211 W Lincoln St, Harlingen, TX 78552, USA

Address:	2211 W Lincoln St, Harlingen, TX 78552, USA
Phone:	+1 956-230-2165
Site:	theupsstorelocal.com
Rating:	1.7
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 9AM–3PM Closed

Location

Photos 12

Reviews 10

MikeyAR

Ive had multiple bad experiences coming from this store full of incompetent airheads in the past just trying to receive packages but today I had a problem TRYING TO SHIP OUT A PACKAGE. I called to see if they sell shipping boxes because I have a good sized box that needs to be inside another box, with bubble wrap, peanuts, etc to protect the expensive item Im shipping out for warranty repairs. They tell me "yes we have shipping boxes." I drive to their store about 30 minutes from my home, with very little time to spare as they close at 7PM and I work a lot. I go, and guess what, "We dont have the 20x20x20 shipping boxes."....really?! Could you not have told me that on the phone as I was already driving over?!....so I drive down the street to Walmart, with only 20 minutes to spare, run my behind off to go in the store to get a box looking like a nutcase, find a decent sized shipping box, go pay, get back to the store with about 8 minutes to spare. I walk in, ready to get this done, and without even greeting me a lady tells me, "Its a little late I dont know if theyre going to wait..." and another worker interrupted her to inform her that I was just going to be shipping out a package, which was a good move because I was about to start going off on somebody. Anyways, I get the box ready, and guess what?! "WE DONT HAVE ANY SHIPPING PEANUTS OR BUBBLE WRAP!".....Okay, how smart do you have to be to inform your customers that you, a SHIPPING STORE, do NOT HAVE ANY BUBBLE WRAP, PACKING PEANUTS, OR ANY FORM OF PROTECTION FOR ITEMS BEING SHIPPED OUT?!?!?! I honestly think they were lying and just being lazy because they were about to close in about 7 minutes. I see, from looking at earlier reviews that Im not the only one who has had issues with this God forsaken store. They need to hire people who actually WANT to have a JOB!!!!!!!!!!!!!!!!!!!!!!!!!! PITIFUL!

Kristina Avila

If I could give ZERO stars, I would. The manager does not know how to communicate with customers. I have been trying to get in touch with her (Anita) since January 8th (actually even before that, late December) and she has yet to return one of my phone calls. Ive been by the store also and she is NEVER available. A package I sold was damaged during transit and they have been holding it since January 8th and do not seem to want to help me resolve this issue. I am out the money on this item because I had to refund the buyer and I am out the product because this store has been holding on to it. All I want is some sort of communication as to whether or not Im getting my item back or if I am being reimbursed for the damage UPS caused during transit. I just called again today and she couldnt take my call because she was "catching up on work". I always try to be courteous and kind towards people but I feel bad for the employee who took my phone call because he had to listen to my frustrations that Ive had in trying to reach his manager. This is seriously the WORST CUSTOMER SERVICE I have EVER received. Corporate office is trying to resolve this issue for me but this has been in limbo for OVER TEN WEEKS. How ridiculous is this?

Linda Ayala

Went this morning to have some papers faxed, I was charged almost $9.00, after paying and waiting for confirmation, she comes and tells me it wouldnt go thru, I ask for my money back and she says "No", its not their fault that it wouldnt go thru. Never again will I do business with them nor recommend them to anyone. They get a big fat ZERO from me!! I am done with that place.

Ben Thompson

They are good with shipping but their notary is there when she feels like it. Call ahead before going if you need something notarized. Even if they tell you the notary is coming in the next morning there is no guarantee she will be there.

Juan Herrera

They are doing the job, but the customer service isnt great. The Rep was just sarcastic at the beginning. I dont do much shipping, so I kindly stated that first and asked whats best for shipping an item.

Jacob Donaldson

My mother in law came from La Feria five to six minutes before their closing time, but they had already locked the doors... poor customer service! They should have locked the door at 7 pm, not before.

Ricardo Munoz

I have been sending my packages through UPS for a couple of years because they are very helpful.They always make sure that you are satisfied.

Kimberly Kelso

If the posted hours say 7 then close at 7! If you want to leave work early then change your posted hours!!!

Miguel ruiz

Great service, knowledgeable staff and good prices, if you want quality printing, this is the place.

Intrepid Web Studio

The girl at the counter today was amazingly helpful... at 3pm