Brookside Funeral Home

13747 Eastex Fwy, Houston, TX 77039, USA

Address:	13747 Eastex Fwy, Houston, TX 77039, USA
Phone:	+1 281-449-6511
Site:	brooksidefuneralhomelauder.com
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM

Location

Photos 100

Reviews 9

Karla Trujillo

Facility was very nice, but was not up to our expectation neither were their services. We were told the viewing would end at 8 pm but we had until 9 pm to leave. A staff member stood in the middle of the chapel at 7:30 pm and told everyone in English they had 30 min to leave, I mention the usage of the English language because everyone spoke Spanish not everyone understood what was going on. We planned a little speech at the end for the people who were with us through such a hard time, but the staff simply asked everyone to exit. There were other people outside waiting to come in and were not let in by the staff, again it was 7:30 pm. Moving on, the funeral director was just seen at the beginning of the service only because we had to sign some paper work, which we thought all paperwork should have done before the service during the meeting we had when everything was paid. We never saw this man come in the room again. I left a voicemail for the funeral director at the time and I still have not received a call back from him. Also, the photos that were uploaded onto the website were not all shown. I am just glad my relative was not buried in this place, we only had the viewing in this place. Since my relative was going to buried at another location it took the staff over a week excluding the weekend to get the paper work in place. I would not recommend this place to anyone. Please look for other funeral homes with better customer service and someone who takes in consideration the families grief.

David Blanco

Place: The Facilities themselves were very nice. When I attended the funeral, I was never taken out of the moment by thinking something was missing or out of place. Almost everyone who attended has a place to sit and the podium was well positioned. I was a pallbearer at teh funeral and the directors helped us execute our duties with the dignity due to the dead. Price: I was not present during purchase of services. People: All of the employees treated me and the other guests with respect. Parking: If you know the funeral will be crowded come early. Parking was a little tight. I cannot recommend alternative parking for this location.

Jesse Valdez

My mother has been buried since September 2016 Came by January 28, 2017 to visit my mothers grave site looks horrible we came here because we thought that it was a good nice kept up place we were wrong! Unleved dirt piled on top of her gravesite no grass on top of her grave if they Put dirt thats ok I dont understand why they didnt level it at least make it look presentable until they got grass. Call the office and somebody will get back with me in a week! Hopefully this doesnt happen to somebody elses family or loved one!

Esmeralda Alvarez

Good price on cremation. I had my newborn there it took a week to have the cremation done. The lady that helped us very nice n comforting. The only thing is the older lady Neil the recipcianist is too old . She can hardly hear n seams pretty lost most of the time. And at a hard time as a death its pretty annoying having to repeat the name of your loved one three times.

Clarence Morgan Sr

YOUR BEST BET WOULD BE TO LOOK SOMEWHERE ELSE FOR THIS SERVICE. MY FAMILY HAS BEEN THERE SINCE 1880 AND HAS SOLD THIS COMPANY THE LAND THEY ARE ON.THEY ARE HORRIBLE TO DEAL WITH AND THEY HELP PEOPLE HIDE LOVED ONES FROM OTHER FAMILY MEMBERS FOR NO REASON AT ALL. PLEASE GIVE YOUR LOVED ONES A BETTER PLACE TO REST.

Anonymous User

Horrible, they raise the prices once you have your loved ones body there. They tell you one thing, but last minute they change it up. I would never use this place again, or put my family through what they put us through.

Juvenal Flores

Nice place! Huge oak trees make you feel like a good resting place. Pretty expensive. Hopefully I get cremated but those who want to get buried should look at this place!

Ebony Ary

They took great care of my mom it was beautiful and I would recommend this funeral home to anybody.

Tony M

Have family here, looks like theyre upgrading the place