Midtown Cleaners

Address:	2313 Bagby St, Houston, TX 77006, USA
Phone:	+1 713-874-1926
Rating:	4.4
Working:	6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–6:30PM 6:30AM–6:30PM 8AM–3PM Closed

Location

Photos 1

Reviews 12

Anonymous User

DAMAGE TO CLOHES A SURE THING - I am in upper management in the Oil and Gas field. I do a great deal of drycleaning while in town and in hotels alike. Really, the place was "ok/average" but their customer service is quite lacking. They are pleasant and polit as long as you dont need anything. Anytime you have a special request or issue, forget about it. I was using the place for a while purely out of convenience since I drive by it daily. (though their hours of operation are terrible if you have a career, and I could only get their before work since it closes at 6pm). HERE IS THE BIG PROBLEM: This month one of my suits came back damaged. There was a small hole in the pants with a snag going lengthwise down the pant leg. I had not taken it out of the drycleaning bag yet when i saw it. Unfortunately I was out of town on a weekend trip at the moment, and this was the only suit I brought. So, i wore it to the wedding as it was not terribly noticeable in the dark fabric. Upon return, i brought it to the store. They took the position that they will not accept responsibility since I left the store with it. In other words, they expect you to take all your drycleaning out of the bags and inspect it all before leaving the store. Ironically, they claim they have a triple redundant inspection of all garments as they do not accept damaged clothes. Hence they admit it was undamaged when it entered the store. This argument only hurts their case. the only argument they could have made is that it happened before i dropped it off but i did not notice. I know 100% certain it left the store with this damage, so the only conclusion is they confirm they did the damage but refuse to accept responsibility. This is a $1,400.00 suit so this was not good news to hear, but hence worth a moment to warn off others. The place is family run by an asian couple maybe around 50 and their son in his twenties. I think their approach to customer service is maybe coming from abroad as they do not seem to understand the American levels of expectation from a business provider. I would avoid them at all costs as they cannot be trusted with your clothing (as indicated in the other reviews you will read on here, except family friends). I would recommend the place to all of my competitors in the oil field. Please use them and i will see you with ripped pants on the convention floors soon :)

Anonymous User

these guys are great and i have been going to them for about two years. i moved away from the neighborhood and stil return to them even though it is a longer drive. One time, i got a lacoste shirt back and did not inspect until getting home. it had some dye on it; i was upset and thought it was ruined. i took it back to them (with tag) and they resolved the issue, giving me the benefit of the doubt. they are good people, work hard, and run a successful business.

Alex Steffler

Midtown Cleaners has been our dry cleaner for at least five years, and they always provide excellent service and deliver the service flawlessly. Theyve even helped us out a couple times when weve needed a rush service for an out-of-town trip, etc. Overall: highly recommended!

Anonymous User

Ive been going there for a year now and Ive never had any problems. They even did an incredible job fixing a pair of my pants where the stitching was coming undone. Also, their prices are reasonable.

Lauren Smith

We moved to Pearland and still bring our dry cleaning here because we get such a good service and never have problems with the quality of the dry cleaning!!!

Zach Calhoon

In my opinion. This place is a ripoff. Dont get your pants cleaned here. Other than that. They do a good job. But I will never come back unless I have too.

Everett Smith

I like this place because they are open late. So far they havent damaged or lost anything. If they do, I will change this rating.

Bill Higgins

Everything was done well and really fast. One collar was kinda pressed wrong, but it didnt cause any damage.

Ashraf Gheni

Ive been using those guys for a year, they are very affordable and the working hours are very convenient.

Tramesha R. Richard

Moved from Midtown and I miss this cleaners! Best staff and customer service.

Briggs

Ive been going to here for years. Their pretty legit in my eyes.

Veril Hughes

Their work is outstanding and ready when you request.