Midtown Retreat Salon & Day Spa
| Address: | 2204 Louisiana St, Houston, TX 77002, USA |
| Phone: | +1 713-752-2700 |
| Site: | midtownretreat.com |
| Rating: | 3.9 |
| Working: | 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM 9:30AM–7PM Closed |
Location
Photos 1
Reviews 4
AN
Anonymous
I was very excited to visit initially. After a 45 minute drive, I walked in to no welcome but instead several employees gathered around. I gave my name and was led back for a mani/pedi. The girl who came was friendly when spoken to but did not go out of her way to make me feel welcome or pampered. Water was offered, and nothing more. Throughout the entire mani/pedi the staff spoke loudly and only engaged in one another. A color I chose apparently was matte (something I didnt see on the bottle..) when toes were done I mentioned that it didnt brighten up as I would like. Annoyed, the girl threw a clear coat on and same outcome. Instead of offering a redo (in which I woudlve declined.. But an offer would be nice) she rushed me over to the dry. My mani/pedi was rushed through and I was sat down and completely forgotten about. Eventually the receptionist brought the massage paperwork over to me and I asked if my nails were dry enough, I was told no. So.. I continued to dry until another employee looked up from her cell phone to bark orders that I need to do the form then and just be careful. Finally, after what seemed like forever I was brought back to enjoy a wonderful massage by Rosa. She was incredible and truly understands customer service. My biggest complaint was the lack luster of the "spa day". Im a new mom who hasnt had a chance to pamper herself and really looked forward to this. I took The day off, drove 45 minutes to this "great spa" all to be treated like I was in the way. I felt the staff rushed through so they could get back to discussing their appetizers for their Christmas party and focus on the latest news on their cellphone. There was one other customer so service should not have been an issue. Once finished, I simply walked out without one staff even bothering to say thanks. When I called today to speak with the manager I was met with nothing more than excuses and attitude. She was present during my visit, so no reason why cellphones shouldve been out, drinks not offered, attitudes given when asked about dry time or being forgotten at the table. She was condescending when explaining my poor service and very unapologetic. Well T, heres the review I promised. Your "k. Ill talk to them" doesnt go far. You gained me as a customer based off online reviews, you can also lose customers based off online reviews. You might try humbling yourself in the future and remember, customers pay your bills. Your business is based off good service, I would recommend investing in it.. Starting with your attitude.
VA
Vartika Srivastava
I have only had Pedicure with them. Never visited for any other service so my ratings are purely based on my three visits for "Signature Pedicure". First time was a walk-in on weekend during non peak hours so they accepted me. Tiffany was really good in doing the job. Second time me and my husband together had an appointment...That was a disastrous visit for me... Tiffany was assigned to my husband and she immediately got to work whereas I was made to wait 45mins because some other lady (a walk-in) wanted to get her nails done who was waiting for 5mins before me. Dont they know that if they are short staffed and they have an appointment, they should wait FOR THEM to be there and not MAKE THEM WAIT!!! Infact that ladys work was started after my arrival and reporting at the reception desk. By the time my turn came, my husbands service was almost finished. Then on top of that the whole process that usually takes minimum 45mins was finished for me in 30mins in a very shabby n bad way. No proper cuticle and calluses cleaning was done. When I raised the complaint about it the reason given was that they have another appointment coming and they have to be on time for that so quick service to me...Absolute B.S.!!! Where was this attitude when I was waiting??? Their receptionist was highly unprofessional n rude. Offered us $5 discount for my services...seriously!!!! Thats the best you can come up with for $45 service??? We are not beggars lady. So we told her no thanks. Then she said since we have generated the bill with $5 less it has to be that way to which we told her to correct and then we paid her the full amount. Who the hell is she to decide like that...shouldnt she first present her offer n then after discussing with us act on it? REALLY HORRIBLE EXPERIENCE!!!! After that I never visited them for a while but due to some reason I ended up there again. Luckily third time was a charm! I had booked online appointment with Tiffany on a Monday afternoon so I knew what was I getting into. As expected she was absolutely great at her job. She even remembered the last mishap I had encountered with them. So all in all 5 STARS ONLY FOR TIFFANY but for the salon just 3 stars because of the behaviour of the face of the business ( the receptionist).
LA
lauren kribbs
Since Google doesnt have an option to respond to a FAKE review from "Mia Anette". Here is our professional response and opinion: Dearest "Mia", We are sorry that you are highly mistaken! We actually offer a variety of smoothing / relaxing treatments in the salon such as Brazilian Blow Out , RETEX Japanese Straitening, Keratin Complex Smoothing Treatment, ect... Unfortunately we must not have carried the one that you "asked for" so you now consider us racist... VERY SAD that you had to pull that card! About us supposedly paying our staff to get license; You are also VERY wrong. We hire women from all over the country. They must provide all license and paper work in order to get employed with our salon. We do have the "Midtown Retreat" way of doing nails, hair and skin care and all of our staff is trained on our way to do things. The owner here has had nothing but great reviews since opening her salon in 2007, servicing hundreds of clients each month. She is customer service driven and expects nothing but the best for her clientele. We here cant help but think that this bogus review is from a disgruntled ex-employee who was terminated for stealing and fired for extremely horrible customer service that we are actually still hearing about to this day!
CA
Carly Buck
I visited Midtown Retreat on a Saturday with two of my friends. We made appointments for a mani/pedi. I was the last one to have my services started and the first one finished. The woman who was giving me my pedicure didnt even bother to completely remove the nail polish from my toe before applying the new polish. I guess she thought I was too stupid to notice the extra coat of polish she put in that one spot to try to cover the old polish. In addition to not removing all of my old polish she got up and left (without saying anything so she could go style someones hair) before she applied the top coat. The lady that was doing my manicure was doing an...okay job until her next and apparently regular client walked in. Then she was in a hurry to get me out of her chair. Her rushed job resulted in an uneven finish and attitude when I asked her to fix the job and add the top coat to my toes. The photos lead you to believe that there is plenty or space, but the entire area is tiny. We were rushed to pick our colors and received attitude when we took too long deciding on a color. My friends and I will not ever visit this place again and I certainly will not recommend it to anyone.