Montrose Car Care

3807 Montrose Blvd, Houston, TX 77006, USA

Address:	3807 Montrose Blvd, Houston, TX 77006, USA
Phone:	+1 713-524-2109
Site:	montrosecarcares.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–3PM Closed

Location

Photos 9

Reviews 5

Mike Köhnn Lwëdsnick

I should have red all reviews before I walked in this car shop. I have to agree with most adverse comments here. I can see –as I experienced myself- a double standard on business practice. Since I ran into a similar situation before I made sure I asked technician if there would be any charge to check my vehicle to which he replied that they would not charge me or start working on anything without my consent first, and since I’m fluent in five different languages I repeated my question in both, English and Spanish. As well as the other odd comments below, they came up with a list of issues rising the estimate pretty high, thus I decided to wait a bit before compromising on any repairs. For my surprise they tried to charge me for one hour work and miscellaneous… I felt completely uncomfortable and deceived by these people; however, I refused to pay and held them on wrongdoing lines. The owner was there and attributed the event to his manager lack of appropriate action. After I took off, the owner called several times in an attempt to imply that I was lying since he spoke to his technician who claimed never said anything to me. Exactly, “Mr. Righteous Owner” he failed to say first the truth and pursue malice in silence playing the odds to get away with it. You should display a clear sign that you charge to diagnose, it’s NOT a given. You told me that even doctors charge for their time, indeed, BUT let me tell you that doctors display ahead of visit what are their fees or what is your co-pay! It’s not a given Mr. Owner, lots of businesses don’t charge for “diagnosis” when you sit in any insurance office they might be an hour explaining options and plans and they don’t charge for it even if you decide not to purchase a policy. Retails may take long moments explaining to you why would be convenient for you to go with a merchandise regardless if you buy it or not, even a bank teller would spend time offering goods and services at no charge. Teachers won’t charge potential clients or students to introduce learning programs. Finally, it was highly inappropriate and a lack of class to contact me as a customer in that attempt to make me feel guilty for your failure to keep a potential client, your technician can lie to your face. Instead, take responsibility for the misleading hidden lines practice in your business, you should be clear and honest ahead of time, nothing is “understood” put facts in writing.

John Doe

shady shady business!! I took my car in and the guy at the front counter comes up and asks me if I need to be somewhere... i notice the mechanics dont want to work on my car if Im there in the waiting room...( weird right) I abide and go to a local coffee house to wait there instead. So needless to say everything started out a little "off". I drove in from san antonio because this is the place Ive always gone to because they do good work and Ive always trusted them. My experience: I had a bad headlight. I took it in and paid 300.$ Fine, I have xenon lights they can be pricey. On my way back to s.a. the light goes out. I realize it wont be for another 3 months before i can bring it in.. I finally do and they say its going to cost 194$ just to open it up and review the headlight again... I think.. wow thats steep. It cost 94$ the first go around.. They didnt Honor the warranty even after I brought it up. So I pay it thinking.. whatever.. I need to get on with my life... The total amount I end up paying for my headlight is.. are you ready? $ 859.00 + 300.00 ( from previous visit) ------------------------- $1159.00 = 1 Headlight Phew~! wow.. ok so i think...( trying to stay optomistic) I can get on with my life and go back to my busy schedule. On my way back to San Antonio from the Car Care my other light goes out!!! It was working beautifully when i brought it in.! SO Im back with the same problem, time wasted, Broke and agitated that I came back EXACTLY the same with 1159.00 out of pocket feeling swindled. What the hell did you do to my car!?! Needless to stay Im very upset and dissapointed with this one loved business... You have lost a once loyal costumer. Shady business! No longer trustworthy. Dont come here, you will regret it you will regret it you will regret it Dont Do It!

Nathan White

I took my truck here recently because my drivers side window regulator had broken, so my window was stuck half way up. I called on Saturday to see if they would be able to fix it, he said they couldnt get to it that day, but if I wanted to bring it by he could at least get the window up for me to get me through the weekend. That instantly made me like this place, even though I decided to just drop my truck off that day so they could get to it on Monday morning. They called me before lunch on Monday and told me that the motor and regulator were one assembly (which I already knew), so they would have to replace both. The price he gave me was right in line with what I expected this repair to cost, so I know he didnt overcharge me. I picked up my truck on Monday and the window works great and they gave me a 12 month, 12K mile warranty. I was very impressed with the service here and I will definitely be bringing my vehicles back here for any problems I cant fix or dont have time to fix. I would highly recommend Montrose Car Care.

Brent Barnes

This establishment deleted my previous review, so I feel it is my responsibility to re-convey this businesses shady practices. I took my car in to get an oil change (no complaints there), and after the oil change, they came back with a laundry list of items on my vehicle I should address: -New engine air filters -Replace front brake pads -Replaces Rear break pads -Several other little tasks like recharging my AC The associate repeatedly told me, I have only a little sliver left on my brake pads and should have them replaced in the next several weeks. I went to the Infiniti dealership next for a comparison quote. After they inspected my car, they reported the engine air filter was in near new condition, and the front & rear brake pads had 80% thickness remaining. This is a shady business that will openly lie to you in order to sell addition services. Please seek another auto shop.

Elsa Ruiz

I also dont write reviews but the manager Sam hung up on me 4 times for trying to call him out on being a crook and taking advantage of people. I would give this place a negative if I could. I took my car in and they charge me 100 for a diagnostic they didnt do anything to the car and they didnt tell me that the diagnostic was 100 dollars before they proceeded to do it. They were going to charge me over 300 dollars for a battery change. 200 dollars for the battery thats 150 at auto zone and I guess almost 200 for labor. They are ridiculous then I took it to my dealership because they recommended I get my gasket changed and the dealership said their was nothing wrong with it. So in turn costing me another 128 dollars because my dealership had to run a diagnostic on my car as well! Avoid going there find better honest mechanics or do it yourself if possible.