Pep Boys Auto Parts & Service

4401 San Dario Ave, Laredo, TX 78041, USA

Address:	4401 San Dario Ave, Laredo, TX 78041, USA
Phone:	+1 956-726-9795
Site:	storelocator.pepboys.com
Rating:	3.3
Working:	8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 8AM–8PM 9AM–6PM

Location

Photos 100

Reviews 11

Julian Menchaca

If I could give this place a zero stars I would but unfortunately the app will not allow it. First of all, the Retail Store Manager is great and listens to his customers. The Service side on the other hand was the absolute worst I have ever experienced. Whom ever the girl that works the service counter has to be the most unprofessional person working there. I went in for a nail in my tire. As I walked in I was not greeted and the girl at the counter saw me walked out went to talk to one of the techs there and walked back in and finally acknowledged me. I asked if I could have a tire fixed and she was very hesitant to answer me. Mind you I arrived before 5:30 PM which is 30 min prior to closing. She told me that she needed to ask the tech if he wanted to fix the flat because they were already closing and had already cleaned up. I let her know it was just a nail and I couldnt get it serviced because the other tire centers were closed. She asked me if it was on the side wall which it was not. She then proceeded to walk in and out asking myself and the tech questions. Finally I just let her know I can show him where the nail was. I have seen tires and had tires repaired closer to the side wall with no problem. The tech said that the tire was irreparable and needed a new tire. I can not see how a nail not in the side wall could not be repaired if it has been done for me in the past. What it seemed like to me was that the tech just did not want to do his job. Make me wonder how many other customers these two employees have turned away because of poor leadership and unprofessionalism. From my experience with these two employees that sparked me to speak with the Store Manager. I spoke with him, great guy and understanding. He said he was going to speak with the Service Manager and that he couldnt do anything because he was over that area. Wow, a Store Manager that cant even do his job because hes not over that area. The store manager should be allowed to have ultimate authority in "his" store. After I spoke to the Service Manager he asked if i could pass her to him. On the phone right there in front of the Store Manager and everyone else in the store starts telling the Service Manager that I was being rude and said a few other things about me as well. Well after an experience like that Im sure most people would be aggravated with being spoken to rudely and in an unprofessional manner. This stores Service Department needs to be examined by the Pep Boys Regional staff and restructured accordingly. The only way to do this is by eliminating the staff that does not want to work or treat their customers in a professional manner. I do not recommend the Service Department stay clear.

Cristian Miga

People are complaining about this place, Pep boys apologizing to the people,and the service is the same, really...upgrade your personal Pep Boys make a positive difference, and people will say good things and they will come back and they will bring more business to your door. For the record, I prefer Pep Boys over many other places even after my experience. Order , discipline and information is needed in some Pep Boys locations. I like this location , nice guy the service manager, I cant say the same about the guy that change the oil on my van , he rushed didnt pay attention and "bend" happened,information, asking is not a shame , asking is knowing how and what to do about. Many bad things can be prevented and many complaints eliminated. Keep up with the good work, Pep Boys.

Cesar Barajas

Im from Corpus and came to visit family in Laredo and I noticed I needed tires on my suv so I bought 4 new tires and got a wheel alignment. 4 months down the road one of the tire wall messed up and called in for the warranty in corpus. They told me they dont carry them tires and I had to come all the way to Laredo to get a new one so I did and just to find out i had to pay $138 after I had bought warranty and I had paid $174 when I first got them. Their warranty sucks. Ill just stick to Discount tires. They have a better selection and way better warranty $7 and I get a new one. Smh Thanks pepboys for nothing

Diego Cuevas

Dont Go!! The first time I took my car for service they changed my brakes but didnt tighten them, leaving the whole inside of my rim damaged from the brake pad scraping on it. I had to end up placing the brake in its place which defeats the purpose of having gone for service. THE SECOND TIME i went I decided to just do an oil change. The guys at pep boys tightened the oil plug so much that nobody could take it off, I went to another shop and they had to break it in order to drain the oil. Just dont go to pep boys.

Monique Lay

Everyone in service was great. Great conversationalists and very helpful. I got an oil change but every other auto service I called or stopped by in the area didnt have the oil filter for my car but Pep Boys did and they seemed eager to find one for me when I told them that no other auto place nearby could help me. I seriously talked to 4 of the staff there and they all helped me from a Pep Boys card discount off my service to pointing out the waiting room to a funny story about Las Vegas. Recommended.

ANA P

WORST EXPERIENCED EVER, WENT FOR A OIL CHANGE AND IT TOOK 4HRS TO GET MY CAR,THAT PART WAS UNDERSTANDING .BUT ONCE I GOT UP TO THE FRONT DESK TO PAY, A YOUNGSTER THAT WORKED THERE WAS PLAYING AROUND WITH ANOTHER CO WORKER AND IGNORING CUSTOMERS AND BEING RUDE TO PEOPLE, LIKE IF WE WERE BOTHERING HIM. I THINK THEY SHOULD HIRE PEOPLE THAT ARE 30YRS OR OLDER, VERY IMMATURE. RECOMMEND GOING TO WALMART OR SOME WERE ELSE,

Jorge Treviño

Dicen mentiras, no hicieron reset en el aviso de mantenimiento de mi Audi, cuando inicialmente dijeron que si podían. Un robo 230 dólares por cambio de aceite y filtros. Nunca regresaré.

Valerie Gonzalez

Took them four hours for a simple oil change and they didnt do nothing but waste my time ,so I took it to wal mart instead waited 45min the crew was attentive and PROFESSIONAL!!something lacking at pep boys.

Rauly 302

Warranty and Service. Jerry who greeted us upon entrance help me find the part I was looking for. Pricing was right and also help me find a coupon online for my new tires on my truck.

Carlos Torres

On Friday April 21, 2017 at about 6:30 pm, I was refused an oil change because there were four cars ahead of me. Pep Boys cant do more than 4 oil changes in 90 minutes? Not going back.

Joe Castillo

Took my Yukon for wheel alignment twice in 3 month period bought 4 MT tires $1000 , bad job tires worn out in 3 months shity job never going back for service.