Sames Motor Company
| Address: | 6001 San Dario Ave, Laredo, TX 78041, USA |
| Phone: | +1 956-721-4700 |
| Site: | samesauto.com |
| Rating: | 4.5 |
| Working: | 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM Closed |
Location
Photos 1
Reviews 20
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Frank Sosa
If I could, Id rate them 0 STAR! IM REALLY disappointed with the service department, again! Unfortunately, I have a hybrid with no spare and every time I get a flat I have to get Ford Roadside Service to tow my vehicle in to the dealer. I have long since replaced my original tires with new ones with road hazard warranty. But, Ford Roadside refuses to authorize my car being towed to where I bought the tires for free QUICK AND EASY REPAIR OR REPLACEMENT! Instead, I have to wait around for 5 hours for them to send a tow truck to take my car in to Sames. Only so they can diagnose the problem and then send the vehicle to Quick Lane so they can charge me $25 to fix a flat or worse charge me an outrageous price for a new tire while my tire road hazard warranty pays for all that. So by chance I have a decent old tire. I pay them to install it while I can get the flat one to where I purchased it for repair. Not only do they charge me 15.00 to exchange it, they also tear through tire valve and dont even bother to check it for leaks. As soon as my wife drives off the warning light goes on for low tire pressure! I am now further inconvenienced because this was already after closing time. So I end up having to wait another day to fill my flat tire with fix a flat and rush it over to my tire dealer for repair! So what purpose did Ford Roadside Service and Sames and Quick Lane serve me? None, absolutely NONE! I paid a hefty price for my warranty only to see how useless it truly is when I need it most. THANK YOU FORD, FOR NOTHING! If I could, Id give them 0 STARS!
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Alma Degollado Vedia
EXCELLENT SERVICE! JUST BOUGHT MY NEW VEHICLE YESTERDAY. CUSTOMER SERVICE AT SAMES FORD WAS VERY ATTENTIVE FROM THE START. RECEIVED A NICE WELCOME BACK FROM JERRY S. :) **MY SALESPERSON WAS SERGIO BUSTAMANTE WHO WAS VERY GENEROUS AND CONSTANTLY ON TOP OF THINGS, THUMBS UP FOR HIM! RICARDO GAVE ME A GREAT ORIENTATION ON MY VEHICLE WHICH WAS AWESOME. RENE ORTEGON WAS VERY EXPLANATORY WHEN IT CAME TO SIGNING MY CONTRACT WHICH I LIKE. MOST OF ALL CONRAD THE MANAGER WHO ALWAYS WORKS AROUND MY BUDGET WHICH IS PRIMARY FOR ME. HE IS THE MAIN REASON WHY I KEEP GOING BACK.
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Rudy Jaso
They have the worst customer service, currently Im having trouble financially and behind on my payment, I called today October 30th to finish paying $150 from last month which was due in the 24th of Sept, and Mr Montiel tells me that I have to pay the past due and this this month if not they will pick up my vehicle, note after paying the $150 Im only 6 days late and they are threatening to pick up my vehicle, customer sucks because they have some very rude people working there, including Supervisor Mr. Montiel
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Letty Martinez
Experience went as expected. I was greeted very professionally by service advisor Jorge Martinez. We went over the issues and he was to call me with prices before any work was to be done. Jorge did call me and quoted a price of $100. I had them do the work only to later find out that I could have had the work done for about half of the price outside the dealership. I was advised that my truck needed more work but I guess Ill look outside the dealership. Thank you Sames for taking care of the original problem.
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Beatriz Gonzalez
Am extremly happy and excited with my new car. I love the customer service that they gave me at all times. I just want to say Thank you to all the managers involved and specially your sales person Elizabeth Santoyo who since 2006 have helped me with the purchase of my past new cars. I rather buy from Sames Motor Company in Laredo, TX than any where else. Once again... Thank you!
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Tomas Guerra
I need to work lower my payment and had to sell my truck. They really helped me out! They gave me almost double what the true market value was for the truck and they gave me a lot of rebates in order to be approved by the bank. Great service and a great place to buy your next car. Totally recommend Sames Ford
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Valeria
I have never bought a car before in my life, so you can imagine how nervous I was walking in there for first time. I was given a great deal on a 2016 ford fusion. Mr. Josue Vazquez the sales agent was great and answered all my questions. Also Mr. Raymundo who helped with the signing of the contract.
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Rodolfo Trevino
Been a consistent client for 20 years, and never had such terrible service. My 2013 F150 has been in and out of service for 4-5 times and the issue has not been able to be fixed. Even with extended warantee i was rejected a vehicle for rent. Unsatisfactory. Will be changing dealerships.
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Diamond Maldonado
I had an amazing experience here, I am in my early 20s with little credit history built and after no one was willing to help me, Susana did, she went above and beyond and got me a car. She was the only one who didnt give me the run around and got me the car I needed and love.
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Gregorio Ramos,jr
Thank you Sames Ford Service Center but as a long time Customer there should be more benefits and discounts better packages like with the oil change package maybe a vacuum or truck wash included better incentives for your loyal customers. Happy Holidays from the Ramos Family
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Gerry Pinzon
Battery died at only 2.5 years so visited Sames Service Department on Dec. 30 at 3pm. Lucky for me they were still open since they were going to close for End of Year. My battery was replaced since it ended up being bad and got a brand new one and was done within two hours.
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karla gonzalez
Me encanta mi Ford F150 el mejor vehiculo que he tenido, el trato del señor Garcia y mi vendedor ni se diga .
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Brian Nguyen
Great experience, went to Toyota first and they wasted my whole day. So i stopped by Sames and got what I wanted quick and easy thanks to Elizabeth, she made everything easy and wasted no time in helping me get in and out with my new car.
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Luis Antonio Ramirez
No se comunican entre vendedores, perdí tiempo me trajeron de mostrador en mostrador
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Ana Salazar
Got exactly what I wanted and needed. Great experience overall! Great customer service by all reps, especially Josue Vasquez, our dealer. Definitely a happy customer and will definitely recommend
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Juanita L. Garza Garza
Got everything we wanted on our Mazda for lower price than we expected. We got a very fair amount on our trade in. Great experience. We will go with Sames next time we want to get a new car.
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Jeremy Jones
The salesman was very decent. The vehicle its self is the worst kind of junk one can buy. Had the vehicle for all most a year and everytime I turn it on seems like there is a whole new issue.
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Juan Davila
The salesperson was very knowledgeable on the vehicles on the lot. He answered all of our questions and we had a very pleasant buying experience. The truck is everything we expected it to be.
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DkDc 92
The salesman was very helpful. He helped me get a car I liked at a price I liked and they even gave me some helpful accessories to my contract for being a first time buyer.
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Frank Longoria
Dolores is THE go-to salesperson! I went in with specific ideas and she listened and got us exactly what we wanted! Sames, you just earned another lifetime customer!