Cecil Atkission Motors Kerrville‚—Chevrolet, Cadillac and Buick
| Address: | 550 Benson Dr, Kerrville, TX 78028, USA |
| Phone: | +1 866-242-2470 |
| Site: | cecilmotorsgm.com |
| Rating: | 3.8 |
| Working: | 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–4PM Closed |
Location
Photos 1
Reviews 12
KI
Kira S.
I had to take my vehicle in twice because they did not perform the repair as I described the first time. The issue was with my A/C and instead of replacing the part I asked for, they took 2 days to add some freon instead. They charged me $90 for the freon instead of the $50 deductible that the repair would have cost me if they had fixed it as I asked. Needless to say, the A/C still did not work so I took it back the next day and they kept it an additional 4 days to make the repair that I asked for to begin with. They told me when I dropped it off that the $90 (for the freon I didnt ask for) would be credited to me but when I picked it up but when it was done the second time, they said that the charge would remain because they had to flush the freon (that they put in in the first place) in order to make the repair. Additionally, they then also charged me the $50 deductible. I DO NOT recommend the vehicle repair services provided by Cecil Atkission Cadillac.
WE
Wesley Lott
Success!! I had been trying to get a noise problem identified and fixed at another GM dealership in Kerrville with my 2011 Equinox where I purchased it. Didnt happen after 3 tries! So, I decided to try Cecil Atkission Motors. I walked in not knowing anyone there and met Service Advisor Oscar Vasquez. I explained the problem but we couldnt duplicate the noise. After I left I heard it as usual. Isnt that the way it goes? Anyway, I had my wife take the car back in next day, working with Oscar. Couldnt duplicate the noise again. After a test drive with one of the techs, the noise was identified and fixed. Problem was the intake and exhaust camshaft position actuators. Tech who found and resolved the problem was Rick. Thanks to Oscar, Rick and the folks. A job well done. Cecil is now my place to go for any automotive issues and service with and for my Equinox at the Kerrville location.
LU
Lucky Lindy
Id purchased two ranch trucks from Cecil in Burnet, Texas some years ago. Recalled a quality experience even then. Re-connected via my friend, Tate Richburg this past Fall. Found my GMC Sierra online at the Orange dealership. Top Hand, Michael Campbell, ordered the unit for delivery KVL, spiffed her up and off we went for a test drive. After negotiating a fair and honest agreement, we closed the deal. Met with Trey, Paden and Kevin, all of whom thanked me for my business and assured me a positive experience down the road. Mari has guided me through two routine service appointments in six months with seamless efficiency, even as the dealership undergoes remodeling. Tate always stops by for a chat about things we share in common: football, education and good business practices. I recommend Cecil Motors Kerriville be your FIRST and ONLY stop, without qualification. Two thumbs up.
A
Anonymous User
This dealership is worthless in common sense and customer satisfaction. I wont go into detail. Ill give the highlights though. One problem needing fixing, came out with two being fixed. Six returns later, and the extra problem found is still not fixed properly. Oh but the reason is because they buy poor breaks. An actual statement from a Manager. Later certified by the GM as being true.... TRUE. As if this was the argument to begin with....Now Im stuck with two problems, the extra because the original addon problem screwed up a few things. And how are we helped? Even after getting another mechanic to back up our claims before we went to the GM? So far we are stuck with only getting some of what we paid to have our car fixed and nothing for the extra damaged caused. Thanks guys, your awesome.
CO
Colton Munson
I used to work for Cecil atkission Motors the people I work with are great and fun to be around. The Atkission Family is super nice and great to everyone they will go out of their way a million percent to make sure their customers extremely satisfied and happy. Mr. Kevin Lutz the service manager will make sure his customers come in and leave more than happy with their vehicle. The sales team will completely go out of their way to fulfill your needs and wants. If you are a customer reading this you will not regret buying a vehicle from Cecil Atkisson Motors and also having your vehicle serviced with Mr. Kevin Lutz.
EM
Emily Downey
Awful service. Took my car to get fixed on a Friday, told it would be ready Saturday afternoon and that they would give me a call. Saturday afternoon came around. No call. Finally called them over and over and no one answered. Rushed to get there before closing because I needed my car for Sunday and theyre closed on Sunday. Had to catch a mechanic about to go home to get my keys back. Turns out the part never came in and they just decided not to call and tell me. Terrible, terrible customer service.
BR
brandon Brummett
Great experience! Oscar was a great representative, took care of a known Gm issues with my 2013 Chevrolet Equinox. One day Ive got my cat back and it is a definite need for me. I use it for work and family and is our main car. They were not sure about me being able to have a loaner car with the short notice but when I arrived they had one available. Thank you very much for you professionalism Oscar. Respectfully, Sgt Brandon J Brummett
MA
Manuel Ruiz
Our experience at Cecil was incredible! Caleb Thompson was patient and polite not pushy or eager to make a sale like most salesmen are. He listened to our needs and found the perfect vehicle for our family. After finding our vehicle we were sent to the finance team where we met Jeff Harris. Mr. Harris did a phenomenal job detailing the numbers and working with our budget. These two men alone made our experience with Cecil unforgettable.
TH
Theresa Gregory
My service advisor is Oscar and he has done such a good job for us over the last 15 years that even when we cant buy our vehicles there we still take them there for service. We have three four Toyotas and one Suburban that we bought from Cecil Atkission and then I have a Porsche that they take very good care of. Oscar goes out of his way to see to our needs and we are loyal because of it.
KY
Kyle McKeon
Cecil Atkission Kerrville is the best dealership I have ever done business with. Service after the sale is a real thing and adds value to your vehicle purchase. Its hard to find these days but not in Kerrville. This dealership is the standard of excellence that Chevrolet should require from all their dealers. Thank you to Trey and team for making me proud to be a customer.
L.
L. Lester
The sales department was very eager to please during the sale/purchase of my vehicle. However, after the sale, I cant get my salesman or the sales manager to even return my phone call. Its been two months since I purchased my car and I still have not received my paperwork from them. I have to take my car into the service dept today and Ill review the service dept. later.
NI
Niel Powers
We have a Cadillac SRX and a Chevy Volt. Neither was purchased here (we lived in Colorado at purchase), but both are regularly serviced here. They are always prompt, courteous, and reasonable. Theyve worked to cover everything they can under warranty, and have given us price breaks on things that were our own darn fault! We work mainly w/Oscar, and hes been great.