UPS

1709 E Whaley St, Longview, TX 75601, USA

Address:	1709 E Whaley St, Longview, TX 75601, USA
Phone:	+1 800-742-5877
Site:	ups.com
Rating:	2.2
Working:	4:30–6:30PM 4:30–6:30PM 4:30–6:30PM 4:30–6:30PM 4:30–6:30PM Closed Closed

Location

Photos 6

Reviews 12

Jeff Lang

UPS driver stops in-front of my business, sits in the center turn lane for a few min, then drives away. All while Im waiting for my package at the counter. Never got out of his truck. Then tracking says "Delivery Attempt Made... Business Closed" Called local office and busy signal Get down there that evening, they dont have it... it will be back in an hour. Was told I could have an employee pick it up between 9-10am. He gets there at 9, four different people say its not there and he cant pick it up. I call over there and speak with Kim and she says its here have him come before 10 and get it. He gets back down there at 9:45, door is locked and a guy inside sees him and keeps standing there. I call back and say, Kim hes there and door is locked! She says no were open, and goes down there. As shes walking in, my employee gets inside and is given the package! All this over a driver saying the "business was closed".

John Henry

I wished I could give this UPS Customer Center zero stars. In the past two months, I have had five packages they did not deliver. One package was valued at $5,000 while another package was invaluable medication I immediately needed. Every single package had the correct postal address but since it is out of sequence, they do not bother to go down an additional three blocks to find the correct location. They just keep going then I get a notice the package was "undeliverable." Subsequently, it may, or may not, be at the customer center, depending upon whether or not they just left it with someone, anyone, regardless of address. Calling the customer center is a no-go. Regardless of time of day, no one ever answers their phone. Do yourself a favor and use either Fed Ex, or USPS. Do not use UPS.

Amanda Clanton

Had packages delivered at my address for years! Got a new driver and we no longer receive ANYTHING because the man is scared of our dogs who are in a freaking pin!!!!!!!! Ive been home when hes drove up before and drove off and Ive had to catch the guy to get my package which he admitted he had and refused to get out of the truck with my dogs in the pin behind my house!! When im not home however and ita been weeks since ive ordered anything i look at the tracking number and he scans it as"delivered", "reciever requested to pick up package at ups facility"... Never happened. Now we have to send everything to our business address which is inconvenient! If you have a choice to use FedEx or USPS I would!!

CoCo Kitty

If I could give negative stars I would! I am very pissed, this is the 2nd time I had a large EXPENSIVE order to the wrong duplex. The bad part is I was actually standing outside when I received a notification that my package was delivered. How!? OH BC IT WAS SENT TO THE WRONG DUPLEX! What if they we not honest ppl,and didnt bring it to me? I would have missed out on my office work desk and Sephora order! How the hell can you not diffrienciate the letter E from an I? Hmm? From now on if anything has to come from yall I will personally just go pick it up myself. To make it even safer, ship to the store. UPS probably would lose or cant find my order.

USMC4evr

I have had a number of packages delivered late from the Longview Texas hub. The driver continues to submit delivery was attempted and in fact, he never came to the house. On one occasion he did come into the drive way but did not deliver the package. He claimed he honked and no one came outside. Currently I am waiting for another package and just before 8 PM an update was submitted that he tried to deliver. My wife and I have been at the house all day no delivery was attempted. I am tired of the lies of the drivers that continue to claim "attempted delivery" and me or my wife are here all day and they never come by. SICK of the LIES!!!!!!

Logan Marshburn

WORST UPS CENTER. I have moved SEVERAL times across longview over the years, and no matter what side of town im on, my package either gets delivered LATE, or just doesnt get delivered at all and I have to pick it up myself. Latest package was late, called UPS customer service who said he "technically" has 2 more hours (2 hours past window). after I got off the phone with UPS, my package was "attempted" to be delivered. Never was, I was outside my front door on the phone with UPS when the driver "attempted" to deliver the package. Of course he put that I "wasnt home" causing the delivery to be rescheduled. UPS sucks

Hillbilly Homestead

Horrible service. Horrible drivers. Have had multiple packages and envelopes being tagged as bad address and get Sent here Its a legal and proper address that no one else has trouble finding my daily mail gets here Fine They leave a voice-mail saying to come pick it up between 8am and 8 pm I get there at 1015am and no one is there and a sign saying opens at 430 pm I go to pick up the envelope and they demand a tracking number that I do not have since its a normal piece of mail and no one is helpful. This is a terrible company and has horrible customer service

Jonathan Russell

Package says delivered to facility and is available for pick up but no one is there to pick it up except from 4:30pm-6:30pm "a whole 2hrs" called customer service and of course I talk to someone in another state that has no clue except whats on their computer screen and can not provide a local phone number for the 1709 east Whaley street UPS facility now I have to cancel pickup because this information is not available online Come on UPS the world does not operate on your time alone !!!!

Breanna Keen

I do not even like using UPS. I love USPS. But some things I order cant go through the postal service. I have had no problems with UPS getting my packages to my house before until here recently. They never get to my house (they can never find it), they always go back to the sender, it says my street is incorrect and they all get delayed. Trying to call the customer service to see if I could just go pick it up from there and the line stays busy. I just want to get my package.

Harriet Edwards

I live in the country...they just drop the packages by the road now. A year ago they would drive to the house. Now they dont drive up to the house or even try to hide them in the bushes by the gate which is by the road. Just drop them at the edge of the road where anyone can steal them. It is crazy. I wish everything could be shipped USPS.

Jessica Chadwick

Package was supposed to be delivered by the 6th the app said it arrived in my town but when it hadnt arrived by the 9th i went to pick it up, it wasnt there. I was told the website tracking didnt show physical scans. It was the 13th before i was able to pick up the package. Poor service too, no one ever picked up the phone.

Carla Evans

They are RUDE, put you on hold and not answer you back then when you have a delivery the driver CAN NEVER find you it ends up with me having to go pick it up and this is more than 1 or 2 times!!!!!!! AWFUL SERVICE!!!!!!!!! IF I had a choice I would never use their service FED-EX ROCKS!!!!!!!