San Antonio Computer Doctor
| Address: | 2815 N Loop 1604 E #111, San Antonio, TX 78232, USA |
| Phone: | +1 210-491-0860 |
| Site: | sacdr.com |
| Rating: | 4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–1PM Closed |
Location
Photos 3
Reviews 8
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Ralph Celento
From the moment I called, Karen was very friendly, told me even though it was not 9 AM I could bring my computer over. The in-checking process was smooth and efficient. Karen explained all the ins and outs of getting my machine repaired. Initially I Googled computer repairs in my area and SA Computer Doctor came up as one of a few. I looked at other reviews, for them and their competitors. What impressed me was their picture of their offices, when I called the pleasant and welcoming reception from Karen. Then when I dropped of my computer Karen was welcoming, friendly, knowledgeable about what they could do for me. Another thing that impressed me was the condition and appearance of their store front. It is very clean, professional looking, and gave me confidence that they were professionals and not some fly by night computer repair place that claims to be technically qualified. Without a doubt if you are looking for professional, courteous, and friendly services then look no further than the San Antonio Computer Doctor.
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Chris Corbet
I stepped in to computer doctors in a bit of a bind. I was in San Antonio for a conference and my computer decided to stop charging the Monday before my Thursday morning presentation. I walk in on Tuesday morning telling them that my DC power jack was loose and needed it replaced, and it needed to be done by Thursday. I asked them if they could have it done by Thursday, they said if I paid for all the expedited costs they could for sure have it done. Then they ordered the wrong part. Wouldnt be done by Thursday. I asked them if I could have the part number so I could just repair it myself. No we cant give you that information. What? I told them to just fix it and send it to me when I returned to the country in a week so I wouldnt have to worry about it when I was away (more business). I told them to ship it to me six days ago, and it was shipped yesterday. It will be arriving tomorrow approximately 20 days after I dropped it off. Granted a week of that was me being out of town, but still. Dont go.
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Vetian
Be careful, as with any computer place, this place will exploit you if you let them. Had them repair the charger port for a laptop, price wasnt terrible, but they called and asked if the mouse was working on the laptop before I brought it in. Dont you think Id mention the mouse not working? Maybe you guys should do some basic checking if youre going to be removing components... Apparently the mouse was not plugged in correctly (Oh, really? I never would have guessed that) Apparently it was my fault! They charged me $79 to reattach the mouse that they didnt attach properly. I could have easily done this myself by removing the mouse from the base and inserting the data strip into the socket, but they didnt even tell me they were going to charge me! They just went ahead and did it then charged me when I went in to pick it up. This is a pretty crappy business model, and I encourage anyone who gets called with a "non-working" mouse to be careful they dont exploit you.
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Mark Valadez
My USB drive that I had four years worth of work on stopped working suddenly on 3-23-15. After unsuccessfully trying to fix the drive myself, I looked online and found San Antonio Computer Doctor. I took it in to the office on the morning of 3-26-15. ALL of the staff was very kind, and I had the pleasure of working with Jessika. She was (is) super friendly and explained the entire process thoroughly. While she made no promises to recover my data, she was VERY optimistic about their abilities to recover the data I thought was lost forever. I was kept informed/updated every step of the way! Communication was not an issue at all. On 4-3-15, Jessika called me and told me that SACD was able to recover 100% of my data. Yes, 100%!!! I picked up my new USB drive today (4-10-15), and all my data is here, exactly the way I last remember. I HIGHLY recommend SACD. They are very knowledgeable, very courteous, and will take care of you!!!
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Andrea Neely
Do not use these people. They didnt fix my computer. They couldnt figure out why my battery wouldnt charge. So, they ordered me a new charger for my laptop (and a new bottom piece because I accidentally dropped it). Somehow it magically charged when they had it but when I got home it didnt work. It cost me $170 and they did absolutely nothing but order a new charger (which I could have done myself)! The laptop still did not charge. My husband had to spend an extra $15 on ebay to order a dc adapter and replace that. He had to fix it for me. Also, they obviously didnt open it up or they would have seen that the piece holding the dc adapter was broken. They said theyd get back to me and see if we could return the charger to dell, but they never called me again. $170 for nothing. Dont waste your time or your money. They were nice though. . . as they took all my money.
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Pat Plazek
I dont envy this staff. Its usually an emergency. No one knows how it happened...it just stopped and doesnt work. We all need it tomorrow even though the time to even diagnose the issue is 24 hours. The industry is full of rip offs and hacks so trust is truly a problem. I have to tell you that we had a laptop issue that had a number of contributing factors part of which involved operator error. That said, it took a couple of tries but the staff here was always honest and professional. They explained the issues to me with the best manner I could understand and frankly did a great job. Ive already returned a couple of times with questions they have answered. Ive had it with the alleged big box expertise and the number you become when you try to get service there. I consider the Computer Doctor our first stop for answers and repair.
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Matt Hullinger
I called to get a price quote for a damaged laptop screen. Was told that it could be anywhere from $150-$300 plus an unknown cost for labor. The reason for the range, the person I talked to didnt want to spend time looking up the cost of the screen because I may not even go forward with the repair. I have the model and serial number to look up the cost. Seems very lazy and not helpful at all in determining if the price they are eventually going to charge is reasonable. Maybe they do great work, maybe they dont. I dont know. Just horrible customer service right up front means I will not use them. FYI, this is a work computer. I have to get it fixed. Will go through with the repair. Just needed a reasonable price quote.
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elle ajuliet
After accidentally spilling my coffee on my laptop, I couldnt get it to work. I was afraid I had lost everything including my crucial work files, my family photos, and my income tax information. I used my phone to search online for top computer repair services, and found San Antonio Computer Doctor. I was extremely happy with the level of service that they provided. Everyone was very helpful and helped me understand the problem by taking the time to answer my questions. The technicians are also very knowledgeable. I recommend San Antonio Computer Doctor to all of my friends and family! Thank you San Antonio Computer Doctor, you are the very best computer repair and data recovery service providers!
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