Service King Collision Repair of Wildflower

5003 Wildflower Dr, San Antonio, TX 78228, USA

Address:	5003 Wildflower Dr, San Antonio, TX 78228, USA
Phone:	+1 210-438-5600
Site:	serviceking.com
Rating:	2.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 5

Reviews 8

Nancy Wood

Trunk is a swimming pool!. I had a wreck this past spring that Allstate, the insurance of the party that caused the wreck recommended Sterling Body on Wildflower. It wasnt convenient to where I lived or work, but since it had been recommended, I took my car to the shop. I didnt find out til about a month later that Sterling is affliated with Allstate. About 2 months go by and no big issues, at least nothing that would mean taking back into the shop. Then I had to get something out of the trunk about a month ago. The cardboard box the item was in was ruined - wet from the trunk leaking around the left side. Then I started looking more closely. San Antonio is very low on rainfall so that probably was the first significant rain fall since the wreck and definitely first time that would show any dampness. The mat on that side was damp, only in the corner. So, I didnt worry about the water drying out. I just didnt put anything on that corner again. I did notice though that every one of the taillight trims except the right one (including right tail light assembly) were cracked and the right one was the only one that was included in the repairs done from the wreck. Last week I finally decided to trade for a new car (something I had been planning to do even before the crash). Before going shopping for new car, I unloaded all personal things from my car, including the trunk. Then I was shocked when I lifted the floor of the trunk to check in the spare tire wheel well. There had been a very bad thunderstorm about 4 days before and the well had about 3 inches of standing water in it. San Antonio doenst get very much rain monthly (were in drought) but when we do get heavy storms there is a lot of rain. When I lowered the trunk I noticed how much of the edges of the trunk didnt even met the rubber insulation strip. No wonder it was leaking. So the shops technician didnt even bother to test or even visually check the sides of the trunk to see if they made contact. I wont take anything else there. I sure wouldnt recommend anyone taking it to that shop (which is now Service King according to google.) The front office personnel there are awesome but if the shop technicians dont do their job right, it doesnt matter how good the front office personnel treat their customers. Bottom line its about the quality of work done.

M Pino

DO NOT TAKE YOUR VEHICLE HERE!! I had my car taken here about a year ago, and they repaired everything but I did have to make a couple trips back because the headlights would not sit in the car properly. They were suppose to repair the housing on the headlights and a few other things. I recently (about a year from when my car was at Sterling) had my car taken to a different shop and when they took apart front of car they called me asking if I knew that everything underneath was held together with zip ties. You can imagine the shock. The headlight casings were broken and held back with zip ties, all of the bumper clips were broken off and tied on with zip ties, and other parts that were to be replaced were still broken. I called immediately and they would not call back, and when I eventually got a hold of someone they wouldnt say much of anything except that I had to talk to the insurance that handled it all. Whatever you do, DO NOT TAKE YOUR CAR HERE!!!!!! Unless you want them to charge for parts they never replaced because I am sure they think you will never find out.

Poppy Davis

I have gotten extremely good service from this body shop. First they fixed my bumpers after a fender-bender and it looks new, Jessica made sure the paint was just right and the insurance payment taken care of easily. Then Josh went the extra mile to correct a headlight misalignment caused by the accident. Recently BJ helped me get my sideview mirror replaced, with minimum cost and maximum service. In every case the staff has been friendly, competent, thorough and a pleasure to work with. Also want to give a shout out to the receptionist who makes waiting time fly by. Im a loyal customer now, theyve totally earned my business and my trust, and I couldnt be more pleased. Thank you!!

Mikael Jacobson

Originally, I gave them 2 stars for not completing the work on my truck. They contacted me quickly and offered to remedy the situation. I returned my truck and they fixed all the details that had not been completed, or those that were done but poorly. Apparently, the guy who was in charge of my truck quit unexpectedly and the repairs fell through the cracks. It was unfortunate, but the manager contacted me and made sure everything was done properly.

Manuel Mier

Terrible place! Racked up charges so high to the insurance that the insurance wanted to total the car. I had my mother-in-law car fixed somewhere else for a third of what Service King estimated to my insurance company. They also started working on the car before the insurance authorized the repairs. To fix what they started cost me an additional $500. Even with that my total cost was two thirds less than what they estimated. Stay away from this place!

Joe Shellhart

This place is one of the worst service centers Ive ever been to when it comes to the little things on repairs. I have been waiting 5 months for parts that came in way before but no phone call to let me know they came in. Now Im waiting again, this place is quick to place blame on others rather than stand by their product and quality of work. Would not recommend or ever use this company again.

Sara McLin

They did me a huge favor! Someone rear-ended me days before I was supposed to move across the country. They got my car in the next day and started repairs so we could still leave. I cant thank them enough.

Alex Sevening

Quick appointment, no repairs for 6+ months