Service King Collision Repair of San Pedro

16211 San Pedro Ave, San Antonio, TX 78232, USA

Address:	16211 San Pedro Ave, San Antonio, TX 78232, USA
Phone:	+1 210-495-2220
Site:	serviceking.com
Rating:	2.9
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 18

Reviews 9

cecillia jenkins

I took my vehicle in for repairs in November 18. It was only a 6 day job once part can. All my part were found in Austin,TX area. Dont get me wrong things happen. But I was tod every week for the last 3 weeks my vehicle will be ready by friday. Here it is Friday, December 23 and my vehicle is not not ready. Im without a car at all because my insurance only covered 30 days and Im at 39 days and still no car. I called the guy Frank who is suppose to keep me updated with my call several times today. I finally talked to him at 2:30pm and he promised me he would give me a call back as soon as he checked on my car...well here it is after 5pm no call yet! I received a text saying my car will be ready on 12/27/16 that will make it 39 days my vehicle been in the shop. I paid for a rental car out-of-pocket as long as I could. Now without a vehicle for the next five days. I cant even go home to spend the hoildays with my family. I bet they will enjoy their families for christmas while me and my two boys are stuck at home without a vehicle to travel to see our family...Thanks Service King for helping me give my kids the worst christmas by far!

Jenny Boyer

Ive had to take a car here twice, both with different experiences dealing with service representatives (the ones who do the estimate and you have to schedule appointments with). The car repair service itself is not an issue... the job is always well done. My first experience was with Kimberly and she was excellent - sent me personal texts (not the automated ones that you get) and promptly told me when my car was ready to be picked up; also returned phone calls in timely manner. My second experience, the one Im dealing with right now, has been completely different. My device representative this time around is Jesus/Jessie and it feels like it is impossible to get ahold of him - I had to leave more than one voicemail and have not heard anything back. Online says my car is ready for pick up, but I cant pick it up until I schedule a pick up time with him. Therefore, I am having to rearrange my entire schedule or even cancel some of my own appointments. This is ridiculous. I NEED my car TODAY, but that doesnt look like thats going to happen because I cant even get ahold of the person I need to schedule a damn pick up time with.

Keith Fox

Aside from having to wait more than a month before getting my truck in for repair, once I did get in, my two day window job ended up lasting eight days. They do not order the parts until the vehicle gets brought in. Not even stand-by preparations are made in advance, so the first day is a complete waist. Once the glass did arrive, apparently one was cracked, but was not noticed until the next day when that part of the repair was done. A new glass was then ordered, but Service King was closing for several days for the holidays. When they did finally get back to work, they installed the glass, but failed to schedule the glass tint installer, so that was yet another delay. Once it was finally finished, I went to pick it up and asked for a discount since it took so long. Carrie refused, and intimated they were providing me with quality care by not installing cracked glass. Service King obviously has more customers than they can handle, and dont appreciate the ones they have. I WILL NOT USE THEM AGAIN!

Jaime Goodwin

VERY SHADY PLACE. Would never recommend them. After a small accident they contact you as if they are representing your insurance company telling you to bring the vehicle in for an inspection. After dropping off the car, the following day I called for an estimate and they didnt give me one and I told them I was going to take it around to get estimates and they said it was too late because they had already ordered parts. My daughter had taken it in for me, and they told me she had already authorized the repair. My daughter is not the owner of the car or the insurance policy, I am the owner of the insurance policy and the car. She thought that since they told her to sign the document that that was what she need to do to get the estimate but they told me it gave them authorization to repair it. Without the estimate? Really? When she picked up the car they told her they were sorry for the misunderstanding. They know how it works.....Insurance scammers! Dont ever go to a place like this!

Armando Dominguez

The repair is way below average, and to add to it, they washed the car and leaved a MASSIVE amount of swirl marks, I mean a LOT, I take pretty good care of my car and this is unacceptable, when I complained to the manager, he couldnt care less and did not resolve the situation, he even tried to tell me that those were not swirl marks, like if I was a clueless idiot. For his bad luck, I am a hobbyist detailer and I know quite a bit about car paint and swirl marks, to fix this is at least a 6 hour job(or pay $200 to a professional) In summary, it was a HUGE mistake to take my car to this place, will never recommend to my friends, family or car enthusiast fellows.

Seth Huish

Disappointed, I was told it would take 20 minutes for diagnostics and details of repairs needed, I left my cell phone number. 45 minutes later, I hadnt heard anything, so I called to check the status. I was informed that the tech had not gotten to it had had now gone to lunch (and would be out for another 45 minutes). Nothing was done. I have a busy schedule and its not easy for me to arrange for rides to drop off my car and pick it up again. I had to pick up, waste of time. Disappointed.

David James

Horrible workmanship! The estimate was 11 days for repairs but it took a full 10 weeks due to several re-works of poor workmanship. If I were to find something positive is that all but one of the workmanship rejections was from their own inspectors and only once did I reject their work. If you are urged to use this shop from your insurance company, the fact is that you can choose any shop you want and should stay away from this place.

Jose Rodriguez

I am limited to the places I can take my car due to the insurance the other person has and I was told I had to get an estimate first. Well Ive called many places where I can take my car.. I called this place and I am now 19 minutes on hold without an answer yet.. only to make an appointment for an estimate. 19 minutes and counting without a single answer and after those 19 minutes I got hung up on.. horrible customers service.

Anonymous User

USAA took care of pretty much everything. It took a while for the repair, but the service was excellent, and the final repair looks great. Car was even cleaned inside and out, so it looks better than it did before the accident. All paperwork was handled by fax, or email, and they picked up and delivered the car. Ive never even seen the place. Id definitely recommend them.