Bracken Collision 281 Bulverde

26995 US-281, San Antonio, TX 78260, USA

Address:	26995 US-281, San Antonio, TX 78260, USA
Phone:	+1 830-980-1823
Rating:	3.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 29

Reviews 13

Robert Klaus

Terrible experience. 1) Bracken took a full month to repair a damaged drivers door. 2) My insurance company stopped covering the car rental after 2 weeks, since Bracken took so long and didnt file for extensions, so I am out $300. If Bracken had communicated the need for an extension to my insurance company, they would have covered the rental. 3) The very next day after I picked it up from Bracken, a part fell off of my car on the highway. They refuse to fix it and say it must have been like that. It just happens to be a coincidence that it fell off right after I picked my car up. They claim they did not touch that part. This is untrue. 4) During the entire month, I never received a single phone call updating me on my cars status. I always had to be the one to call, always being told the car was nearly done. Even on the day it was ready, I again had to be the one to call. 5) Every bad review this company gets, they respond by accusing the customer of trying to “extort” money from them, rather than trying to address the issues. I never asked them for money. It is clear this is a very poorly run repair shop. Save yourself the expense, hassle, and frustration, and go with one of the bigger, better-managed repair shops.

Brian Lundwall

Had my brand new 2014 Subaru Impreza for three months before I clipped a sofa chair that fell out of a pickup truck on the highway and I took my car to Bracken Collision Center for the first time. I am so glad I did. I received my car in timely manner, a week and half despite the historical Texas hail storm the size of golf balls and softballs the night before I brought my car in. They did a excellent job! I was very happy! I felt like I had a brand new car again. I was treated with respect. I will return again and will refer them. Thank you.

Phillip Smith

My car had frame damage and the roof was crinkled around the sun roof. Needed major work and I thought it would be totaled. Todd was very professional and pointed out issues the insurance company didnt even see in their insurance inspection. The repairs were made in a timely manner and when I received car back, I noticed the headlights were polished and the car had been fully detailed inside and out! I couldnt even tell it had been painted! Hats off to Todd and his team for going above and beyond my expectations for service and quality work!

Bill Vehrs

They told me I would have my car back in 2 weeks. 50 days later and 20 days of paying my own rental car ($600) I finally got my car back, looking and sounding like a hoopty. I had to fix parts of my own car after paying $3300 for my car to "look brand new". I had to actually file with the BBB in order to get a response from the manager. This place is a nightmare I would never go back or refer even my enemy.

don seidel

Stay Away! A once well-rated company (Angies List) has fallen hard. Lied to me more times than I can count as to when my car would be ready. Their repair left several new problems with the car (returned 12 hrs after picking it up). And they obviously were no qualified to work on BMW, as they has to call in more than 1 outside "specialist" to repair it.

Alexander Ferdkoff

I believe this body shop failed to deliver. From communication, to speed, to quality of the repair. I was simply lied to on more than one occasion. I dont see any reason to go into details here, but I will say that this a typical mom and pop shop with poor quality control. Learned my lesson yet again and will stick with chains from now on.

Jaye Traxler

Just had my car towed to their Collison Shop on North 281 and have had nothing but the best customer service from the staff. Called me and gathered info, and has made sure i was in the process from the beginning. I will always recommend with this personnel customer service.

Gerardo Garcia

Honest people and good work!! Every time I had an issue with any of my cars, Ive always comparee prices in different locations; Bracken has always been the best option and I have always been very pleased with their work.

abdurrahman67

Was part of my Gieco repair. Todd was there to inspect and explained the whole process. Ray kept me up to date on the the repair it was quick and easy. Will use them agian in the future and recommend them to anyone.

Andrea Sauceda

Im always amazed at the quality of work Bracken Collision Center provides. They are an amazing business and genuinely amazing people. Thank you! The Mustang looks great

heriangel lozano

You have an destroyed car by an accident. This place its amazing they take care of your accident carnal or if you need a performance they do it

Richard Powell

Fast friendly service. Made all repairs, delt with Insurance claim in a friendly and efficient manner. Thanks... GREAT JOB.....

Jennifer Hrncir

They do great work! They have been fast and fair each time theyve done work for us.