ProCare Automotive and Collision

1715 SE Military Dr, San Antonio, TX 78214, USA

Address:	1715 SE Military Dr, San Antonio, TX 78214, USA
Phone:	+1 210-928-7670
Site:	procarecollision.com
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 13

Reviews 5

Erica Riveragkbmdkhidsbihiakbdlhzfijc

Worst place hands down.. I had minor damage to the front of my vehicle. Bumper and hood replacement. Took 3 weeks to complete. They kept giving me the run around on the day of completion. They told me it was ready a week and a half before I actually was able to pick it up and when I would check on it hey told me there was a few things that needed to be done.. the day they finally called to tell me it was ready.. I go and pick it up and my hatch cover is damaged. .y back seat was down all the way to access trunk and my shift knob was messed with..I confronted hermin my advisor and he tells me that they do not go into the vehicle. They will not be held responsible. I told him how did u not go in vehicle if my seats are thrown down and my shift knob is undone.. it takes actual force to unscrew it which I demonstrated and I also demonstrated that my type of shifter needs an adapter to be able to reverse. If I didnt know anything about my car I couldve ran straight into a pole upon leaving the shop. Thank god I noticed the knob and was able to fix it.i finally give up the argument since they are doing absolutely nothing to resolve the issue and denied everything.. I get home and look further at my vehicle to find that my brand new HID kit that cost me 70 dollars was stolen out of my vehicle. I took pictures of it all. The box was left but it was all then out.. I have racing stripes on my vehicle and hey werent completely done. Which is one of the reasons why the told me it was taking long because the were waiting for the last peice to come in..my fog light is pushed out and not fully in tact.. again I have pictures of all of these things and last but not least my car is full of some sort of dirt marks in my interior. . I work for a car wash company and my car is well maintained. Again I did not notice these things because I was so excited to pick up my car after 3 weeks with put it for a minor accident. Do not go to his shop unless you want terrible work and your personal belongings stolen .

Alejandra Perez

I took my car in to have the back bumper worked on and my trunk realigned after being rear ended. They had quick scheduling and worked directly with the insurance so I thought theyd be easy to work with. The staff seemed friendly (though a bit frustrated with it being towards the end of the day each time I went in) but Herman always has a smile and is willing to help you. I dropped my car off and made the mistake of not being there when they marked my car for existing damage. I have a 2012 so theres a few very minor scratches and small dents from hail etc. I received a text saying my car was ready on a Monday so I turn the rental in and my car was not ready yet, so Herman dealt with the rental and while I was late to work because of this mistake, it was being dealt with so I was okay with it. The next day I get my car back and the trunk is not aligned so Herman takes it to the back and after a couple of minutes brings it back to me. Everything seemed fine and I was in a rush to make it to work so I was going to leave when I noticed this major scratch on the drivers side that wasnt there before. Even Herman said it was a deep scratch and took me to his office to show me the pictures taken of my car which were very low quality and did not show said scratch but Herman insisted it did but that hed patch it up. Again, on the verge of being late to work as my car shouldve been ready an hour ago, I say okay and he takes it to the back where Im assuming he colored in the scratch with a black sharpie because thats exactly what it looks like. Not wanting to deal with them anymore I just took off only having to return two days later because one of the lights over the liscence plate wasnt fixed even though it was included in the estimate. I will never take my business there again and I encourage everyone to go else where. I was told Id receive $50 for posting a 5 star review but it is not worth it. DONT GO HERE.

Daniel Sanchez

I had the worst experience with Pro Care. My father and I were an an automobile accident and the insurance company recommended Pro Care as the best in town. Nothing is further than the truth. The shop manager named Alex, promised our vehicle ready on a Thursday morning. My father and I got to the shop Thursday morning and Alex and the rest of the staff blamed other people for not having the car ready. Friday morning Pro Care called me to inform me the car was ready. Once again, my father and I got to Pro Care on S.E. Military drive and the shop manager made an other excuse of why it wasnt ready. I told the shop manager Alex, " If my car is not ready , why are you calling me to say that it is ready for pick up" Once again, Pro- Care blamed other people for calling me. Alex the manager told me the car would be ready Saturday morning. I told Alex, " Arent you guys closed on Saturdays". Alex said yes, but he and the guys in the shop had many vehicles that had to be out by Monday and ensured me Saturday for sure the car would be ready. Saturday morning came and once again I went to Pro- Care and Guess What? My vehicle was not even close to being ready. Finally two days later on Monday my car was ready. I never received an apology for my inconvenience or the fact I had to keep my rental vehicle 4 days longer than I expected. PLEASE BE WARN NEVER DO BUSINESS WITH THESE UNPROFESSIONAL PEOPLE, THAT IN MY PERSONAL OPINION ARE JUST OUT TO COLLECT DAILY STORAGE FEES FROM THE INSURANCE COMPANIES AND HAVE NO INTEREST IN GETTING YOUR VEHICLE FIXED WHEN PROMISED. I am posting this review so the whole internet world can read my review and steer clear of this horrible company.

Anonymous User

Worst repair place I ve ever been to, very eager to get your business and lock you into repair but very unwilling to work with you, and don t believe them when they say they will. The repairs were aesthetically alright but very poor workmanship, they didn t fix all the problems. Not customer friendly at all, just interested in getting the insurance money and getting you out. I will not recommend them to anyone, I repeat DO NOT TAKE YOUR VEHICLE THERE! There are much better places that will work with you from deductible to final product.

Brittney Smith Williams

I wouldnt let these people work on anything of mine. Id walk everywhere before I send my vehicle to them. They had my car over 2 MONTHS then they let someone STEAL my car they lied and said that my car and 3 others was taken but come to find out MY CAR was the ONLY ONE STOLEN! They dnt care about anyone all they want is money. And they refused to take responsibility for their actions. They are the COMPLETE WORST AUTO SHOP TO GO TO.