ACM BODY & FRME INC. dba ACM Tractor Sales

2407 S Interstate Hwy 35 #120, San Marcos, TX 78666, USA

Address:	2407 S Interstate Hwy 35 #120, San Marcos, TX 78666, USA
Phone:	+1 512-392-2639
Site:	acmwork.com
Rating:	3.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 9AM–2PM Closed

Location

Photos 21

Reviews 6

R. Lagow

Sorry guys, i cant give you many stars for being nice people up front. I would really rather give your service dept no stars for no help and for ignoring my repeated phone calls and emails - and ultimately leaving me to fend for myself. The ACM service department will ditch you if they cannot figure out the warranty/repair issue- i would not do business with them again for how they dealt with my situation. I brought a newly purchased brand new tractor in to these guys and transferred my 5YR warranty service to their service department as they were the closest official dealer. The tractor was stalling out randomly at different times during operation, which was becoming much more frequent and was a huge issue for a brand new tractor. I brought the tractor in to these guys on 3 separate occasions in 5 months’ time all with the exact same issue, essentially all they did was tighten a ground screw and then replace the electronic controller at the recommendation of the manufacturer. Neither solution fixed the problem, and after some reading I asked them to check /replace the stop solenoid but they said they checked it and it was fine and they had ruled it out. The ACM service department absolutely gave up and decided they were done with me when the controller replacement didnt fix the issue. Repeated calls and emails to the ACM Service Dept. with videos of the issue then went unanswered for multiple months. When i spoke to their Service dept. manager - he told me they were too busy and suggested I should test the battery myself to see if it might be bad. Left with the prospect of an expensive tractor with a worthless 5YR warranty because the dealer (ACM) is inept, I did my own diagnosing with downloaded engine repair manuals and a multimeter focusing on the solenoid. I finally went around these ACM guys and dealt directly with the tractor manufacturer. After talking with them for 15 minutes on the phone, they overnighted me a new engine stop/fuel cutoff solenoid, i installed it myself and the tractor has been running great as it should for many months now. A good dealer and service department should not leave warranty work up to the customer, and manufacturer defect issues should not have to be diagnosed and repaired by the customer. Beware of ACM and their service department - a BIG lesson i learned here - if you are going to buy an expensive tractor or equipment, make sure that the network of dealers are capable, solid, and trustworthy and can handle any warranty service. ACM could have had an advocate for their service if they had treated me right, but instead they chose to ignore me and try to get me and my problem to go away. Im sure ACM is fine as most dealers would be if there aren’t any repair/warranty issues with what you buy from them, but if there is a problem that isnt straightforward dont expect them to put in the effort to solve it - or for them to care if you, the customer, is left in a bad situation.

Gilbert deluna

I purchased the Hustler Fastrak SD, it is still under warranty and have taken it to ACM three times . The mower will run for a short while then die . I have also noticed a decrease in power which I told to the service department . The last fix I was told was a crack in the fuel line. I got it home and started it. I got it off the trailer and it died and it would not start . If I can give the service department any credit is they are nice guys , but that is about it when it comes to repairs they get 0 stars . The first time I took it to them I was charged $300 which I want back because my mower is still under warranty. Management, I feel could care less about my problem . This Zero Turn cost me $6000 and should not be giving me problems after 2 years . I will be contacting Hustler and the Attorney General consumer division about this . The owner can down play this post all he or she wants like they did in the last one star post , but your repair service really really really SUCKS . I will be taking my mower to BILLS TRACTORS being they are a Hustler dealer . If the owner wants to contact me look in your service files for Deluna and give me a call my number should be in the file . Mr. owner you should really think about service quality rather than just sales . I will never buy from ACM ever again and I will be letting other people know to stay away from ACM. If anyone reads this review, please purchase from another company .

Mark Jarman

These guys have the best customer service ever. They also provide quality work on repairs. Turnaround on repairs is pretty good depending on what is being worked on. Allen Berry is the owner and he will bend over backwards to find what you need. They sell tractors and lawn mowing equipment as well.

Josh Paselk

Use this establishment for both Body work on our moving trucks and for maintenance on all of my lawn equipment. Their yes is their yes and their no is their no. Straight shooters with quality service and reasonable prices on all of their equipment.

Joe Dawn

Sales staff was awesome and very courteous. Offered low pricing on equipment off the bat without haggling. I hope that their service department is as great as their sales side.

Vilmarie Cintron

Body shop and tractor sales. Customer services excellent.