Shanafelt Auto Company Inc

955 W Kingsbury St, Seguin, TX 78155, USA

Address:	955 W Kingsbury St, Seguin, TX 78155, USA
Phone:	+1 830-379-5878
Rating:	2.9

Location

Photos 5

Reviews 13

Cynthia Newman

Awful! Someone hit my car and their insurance company coordinated (gave me options but picked this company) to do my repairs. A 3rd party for Farm Bureau, Lynx, help coordinate this as easily as possible. Lynx sent my paper work in and I called Shanafelts and they never received it. I called Lynx to have them send it again. I had spoken to Domingo twice the day prior and morning of to see status of paperwork (at that point he didnt have it still) that had claim number and approval for them to get started. I showed up to Shanafelts after I had coordinated Enterpise to pick me up. I asked for Domingo and went to his desk. I told him my name and he said "that 3rd party girl I spoke to is something else. She tried giving my attitude and they always try to push us around.(talking about Farm Bureau 3rd party Lynx)" I asked if he had received my paper work and he said no. He then checked his email and suddenly it was there. He went on saying "Lynx is the 3rd party they use because Farm Bureau dropped the ball." He went on with his negative attitude to find out that after 3 conversations him and Ed (worker there) decided they couldnt take in my car due to them being overloaded with work. I spoke my mind and told him that I thought the situation was very unprofessional and he could have told me the day prior about them not being able to take in my car. Needless to say his response was "sorry comes with the territory." Dont use them!! I am now going to Town & Country and owner is very nice.

Lisa Moriarty

Went in years ago and had a great experience with a different rep from here so tried going back a few months ago for some hail damage and Fred was the one to come take a look at my car. Ill never go back to these guys not only was he extremely rude banging on my windows at my kids to open the door (car has auto locks on door wasnt like they tried keeping him out). Then as we were talking about the approach to take outside the car he beats on my sons passenger window to turn down the country song playing on the radio ( we were outside the car the radio was not effecting us talking especially with the windows rolled up). After this heaven forbid there be a issue with my car Id need to talk to this guy about. He has poor people skills and very unprofessional. Will not be going back.

Jessica Smith

I dont know what the other reviews are talking about, but Ive only ever had good results from Shanafelts. If people want a place where theyre falling all over themselves to make sure their customer service is awesome, this isnt the place. These guys are busy fixing things and theyve always done a great job for me.

Olivia Nordin

I would not take my car back here. I got a side panel fixed on my car here and it looks great! BUT in the process of this my window was scratched with silver marking which took almost 2 and a half weeks to get fixed or even contacted for that matter. If I had the option I would not take my car back to this shop.

Jeremie McCabe

They fixed my front end after I hit a deer. The front end was not lined up very well. Then went back to them to fix my rear quarter panel, then they messed up my back window. There was deep scratches in the glass. They were also supposed to fix the gas tank, but failed to do that. Pretty poor and rude service.

Du La

Used to be the best in Seguin but thats changed, it will take them at least three trys to get repair right. May want to find a shop with better quality control

Vicky Navarro

If you have questions, dont ask Brad...who was rude and hung up on me. wow....talk about customer service. NOT

Rick Stafford

Uncle Reggie bought a door for his truck. Was very satisfied with his purchase.

paul yancey

Fred is one of the nicest guys in the business.. Great customer ...

Steve Underwood

Great people. Professional service. Dependable.

B D

Rude staff, over priced items.

Russell Elley

Great people to work with