Service King Collision Repair of San Marcos

Address:	1320 TX-123, San Marcos, TX 78666, USA
Phone:	+1 512-396-1129
Site:	serviceking.com
Rating:	2.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 12

Reviews 13

Jon Lightfield

I honestly wish I could rate this place with zero stars, so one will have to do. My fiancee was involved in a hit and run recently and our insurance company recommended us here. Their customer service is absolutely atrocious, in fact, my fiancee came home in tears after having to deal with the service manager (Joe). What finally upset me enough to come here and place this review was after the car was "fixed" there were still several issues that still needed to be addressed that I knew were related to the accident. After going back in to explain the issues, my fiancee had been given the whole run around...that the issues she was experiencing were unrelated to their work and that she would have to pay them to diagnose the issues. She refused, as I told her she should, and we ended up taking the car to an "honest" mechanic who was able to solve our problems. After showing them all the work that was done, and talking with insurance, they were able to determine it was in fact related to the work done and she was compensated (by insurance, not service king) for her diagnostic fees and rework of the problems. Lesson Learned: Dont trust these guys, dont give them your business even if it not at your expense. They have horrible ethics and the way they treated my fiancee was extremely unprofessional and flat out disrespectful. This incident will also be reported to the BBB.

Brad Martin

COMPLETELY HORRIBLE . They had my car 9 days longer than they said to replace and paint my front bumper. I pick up my car and the AC doesnt work.. So I instantly take my car back they look at it for about 20 minutes and tell me my compressor has went out while it was there. My car is brand-new so I did not believe them. So I take my car to a different place to have it checked out. The other place told me there was twice as much freon in the system as there should be and thats why it wasnt working. They bled off the extra and it worked fine. So Service King lied to me about my compressor being out and they put twice as much freon in the AC as they should have.. On top of that the bumper they painted did not match at all.. they chipped the paint on the driver side door.. I always carry about 10$ in quarters in my car for whatever and someone TOOK them!! Simply amazing.. Do yourself a favor and NEVER EVER EVER go to Service King.. Their operation is crap

Katie Husmann

I dropped my car off after a hit and run and they gave it back to me in worse shape than I dropped it off in. DO NOT COME HERE. I know some people dont bother to go by reviews but save yourself a ton of time and go somewhere else. I got my car back late, they didnt bother to follow up with my insurance OR the rental car place so I was charged for the rental car (my insurance dropped the charges, thankfully) and when I got it back 3 things were broken. They refused to take responsibility when it was CLEAR that they were the ones who messed up my car. Oh and Joe, the manager, hes a joke and has no place AT ALL being a manger. This location and probably any other Service King needs to be shut down.

Anonymous User

this place sucks. i took my car in there a couple years ago so i could get the passenger side window fixed. they dropped the window, shattering it into a million pieces. they called me to tell me that they would not charge me for the part since it was their fault. well when i showed up to pay the bill, they not only charged me for the new window but all sorts of wierd charges like an "inconvenience fee" yeah, sorry it was an inconvenience that YOU broke my window. dumbasses. i hated it there. maybe it wont be as bad for you, but I had a terrible experience.

Michael C

Buyer Beware! Worst Customer service experience. I was recommended to use this facility by Liberty Mutual but the entire process was a nightmare and I ended up taking my vehicle elsewhere to be fixed. When I informed this facility that I did not want them to fix the issue, they returned my vehicle with the windshield smashed in. I have all the before and after pictures to prove it and were turned into Liberty Mutual claims services and they had to replace the windshield as well. This was my worst experience with any service center . BUYER BEWARE!

Sarah Heath

I was side swiped by an 18 wheeler and by my insurance my car was fixed by service kings. My car was completely crumpled on the right side. They replaced both right side doors had to be replaced my car needed a realignment and so many other fixes. My car drives like new looks like new on the outside. I have complete lifetime warranty if my paint on the body chips. I was given updates on my car every 3 to 4 days by phone. I wouldnt suggest them if you need same day fixes but if you want the work done correctly Id suggest this place.

Ashley Ferguson

I experienced excellent customer service, Joey was on the ball with helping me and making sure my car got repaired. I received text messages updating me on repair status for the first few days. The only reason for 4 stars and not 5 is that the last few days when the repair took a little longer than expected, I had to call to check on the status and did not get updates. Every employee I encountered was very nice and helpful.

Anna S

I give this location 5 stars. I drove here from Austin to repair my car and it ended up being a total loss. I asked Service King to remove my personal belongings (two big strollers) from the car, so it can be released and moved by Allstate. They were very understanding and agreed to help. Also they did not charge anything for my car sitting there. Special thanks to Roni! She was very helpful and always answered her phone.

Lisa Marie

This place is a joke. They act all professional when you walk in but once your car is there everything changes. They dont return you phone calls, dont know where you car is at or when it will be ready ...only..we will call you back. Over a week late. The manager(Johnny) is pathetic and lies. I will definitely not take my car back or recommend this place to friends or family.

Anonymous User

At servic,e king u can get ur car fixed and get s front row seat for round 3 of balde vs jesse salas. They were boxing and hitting. Fighting like they were nuts. And johnny the manger did nothing about it.

Mando Cole

Very unorganized and a horrible location. The shop was flooded and they had no power for a few days. Do not recommend for anyone my truck has been sitting there for 3 weeks with nothing being worked on.

LuAnn Wiles

My air compressor went missing from my car after I used this place. They are thiefs, if you do end up going here make sure all your stuff is out of your car!

Sandi Leeder

Great Service, nice, friendly people. Very helpful