Caliber Collision

1804 S Lamar Blvd, Austin, TX 78704, USA

Address:	1804 S Lamar Blvd, Austin, TX 78704, USA
Phone:	+1 512-444-6411
Site:	calibercollision.com
Rating:	4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 8

Reviews 5

Tony Lombard

Amazing group of people, great service and customer care. While in Austin during our family vacation my wife noticed the molding on the right front door of our GMC Yukon was about to fall off. Being a previous Caliber Collision customer, I thought Id drop my wife and daughters for a day of shopping and then I would go to their nearest location. Caliber Collision-South Lamar. I was going to ask if I could buy a piece of tape to hold in place our molding until we got back to Ft. Worth and not lose the piece of molding. I got there, spoke with Laura, asked if I could talk to a manager since I was going to try to by a product and not service. I explained my predicament; she called up Jason Hagman for me to talk to. Outside Jason and I looked at the right front molding in question, the right rear was starting to peel. I told Jason that the driver’s side door had already come off. We were lucky to have that one at home with no damage, and after our vacation we had talked about taking the truck over to our Caliber Collision to get them all fixed. I told him I was concerned about losing them on the trip and have a bigger expense of having to order the lost pieces of molding. Jason asked if he could take it to the back and have Glenn take a look at it. In a few minutes he came back to tell me that if I could wait for a couple of hours they could go ahead and tape it back. I was thankful that we would not be losing that piece and said it would be OK with me. In a couple of hours the truck was ready; Jason brought it out and showed it to me. Glenn had peeled all three pieces of molding left on the truck, removed the adhesive and re glued them back on the doors. I was amazed, it was more than I had expected. Jason said that they did not want me to lose any of the other pieces. That was a wonderful surprise. The kindness and initiative shown in the customer service by these members of Caliber Collision-South Lamar is what makes companies a success. As a Fire Officer in a Texas Fire Department I know that you are only as good as your crew. In Caliber Collision-South Lamar you have a great crew.

Lilia Dobrova

Avoid, avoid, avoid! I have only gone here because it was dealer recommended, there are many much, much better options that will save you time, money and your vehicle will actually look like it used to. Lets start with the fact that you will wait weeks for estimate and repair schedule and then even more for your car to be done, even if they dont find anything under the visible damage. If your car is in this shop already, I am sorry! But once your car is done, take your time and make sure that everything (like electronics such as radio, wipers, etc.) are functioning even if they just changed your rear bumper, and that all parts of your car are there and not missing, might take about an hour, but please dont sign anything until you make sure your car is complete, because once you sign it, its over. Their paint job is far from great, doesnt look anything like the original paint, as well as, I found some primer on the parts that were not supposed to be painted at all. Absolutely no attention for detail. They will change everything but wont fix the damages, sometimes the problem might not just be in changing a part but also in what holds that part. With that said, look for the gaps between the car parts (hood lit, bumper, etc.), it still might not be uneven by a lot, which may cause more damage from the rain. You may also want to test drive it too and see if you can hear any annoying sounds coming from the area it was fixed, because most likely it will be. Overall, I recommend you to do a research of your bodyshop very carefully, there are many much better options around that will actually fix your vehicle to a former glory for half of the time.

Kenny Horton

Very disappointed, two things went missing from my car while it was being serviced here. Huge headache dealing with CC and the Enterprise located inside. My car was hit late at night by an unknown person which falls under uninsured motorist. Texas law, you have to have a police report to qualify. OK, no problem. Except it was a problem. I spent 2 weeks stressed out going on wild goose chases trying to hunt down proper paper work from the police station. All told to do so by these people, all of it was wrong. Im not a hard person to please and Im just as hard to annoy. I can deal with mistakes, I understand everyone makes them. This place goes above and beyond in incompetence. They told me Geico pays for the rental car insurance. Today, I see they took a large amount of money out of my bank, I call them to ask why and they say it was for the rental car. When I said " you said it was covered" they guy simply said " Nobody told you that, that doesnt happen." I must have heard you wrong the multiple times I asked you " Does Gieco cover the rental" and "Geico covers the rental, correct?" Ok...So, CC will take things out of your car, and the Enterprise will take things out of your bank account. This place is a nightmare and I wish I never went there. If I could give negative stars I would. Save yourself some trouble and pass on this place.

Juan DeLeon

Vehicle came back looking pretty good...but now since I have gotten the truck back a low engine pressure light keeps coming on? Truck rear ended another vehicle and so CC had to put stuff back together. I will give them credit for saying to bring it back in and they will look at it, but who really wants their people to try and figure out what they did wrong. I will take it back to the dealer to try and figure out the low engine pressure light... I am also disappointed that someone in CC or one of their detail shops helped themselves to personal property of mine! I know for a fact that my special gifted item was in my vehicle and when I got the truck back it is no longer there. It is sad that just b/c they have a sign that says-"Not responsible for items in vehicles" that this basically gives them a Free License to help themselves to whatever in your vehicle that they think they need more than you. They will then quote their sign and say they will not take responsibility for it happening on their watch. Positives are that they seem to be very nice people who care, but their work was subpar and the "missing items" soured it all for me. If I could go back in time...would choose another shop....

Mauricio Agueros

Do not take your vehicle here to get repaired; they do not stand behind their work or lifetime warranty. I came here for an insurance claim repair because I was rear ended and Geico auto repair has a site at the South Lamar location. Instead of replacing the metal trunk lid they decided to do a shotty bondo job for the repair. The reason they did this was to get maximum reimbursement from the insurance company instead of repairing the vehicle right, with a used and repainted trunk lid. Two years later after having to push the vehicle out of the road due to mechanical issues the trunk lid cracked. I retained all of my records and receipts and the site manager told me that they will not cover it. This company cares more about earning a buck than it does repairing a vehicle the right way.