United States Postal Service

Address:	300 State St, Southlake, TX 76092, USA
Phone:	+1 800-275-8777
Site:	tools.usps.com
Rating:	4.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–1PM Closed

Location

Photos 20

Reviews 19

Will Haider

THIS IS THE WORST SERVICE I HAVE EVER RECEIVED!!! I called about my package earlier today to see if it had left the post office or if it was still there. I wanted to hold the package and pick it up. After calling 10 times only to hear a dial tone (phone off the hook) I called their customer service only to be bombarded with advertisements for the services they provide for two minutes (which I couldnt skip). After finally getting through those ads I was then asked for my question I was happy thinking that I could finally get some information. But the computer only restated what I already knew and then said if you need further assistance go to our website only to hang up on me. I called two other locations both of which rang for 5+ minutes then forwarded me to their customer service line. I then called the Southlake number 5 more times I finally reaching someone, only to tell me in a snarky,annoyed tone that the package had already left. She told me to check the webpage but the webpage had no information loaded about the package other than that it had reached the post office. Anyways Im done with USPS unless I HAVE TO USE THEM THEY WILL NEVER GET MY BUSINESS AGAIN!

Noah Hubel

Ray is the ABSOLUTE HANDS DOWN THE BEST customer service person I have ever run across! My husband agrees too. I enjoy going to the post office in Southlake just because of him. He goes above and beyond and always seems to have joy in serving. Danny is awesome too. Very friendly. (previously there was a young gal who wore a ton of rings who was HORRIBLE. She would fight with customers and refuse to serve them or scan in a package. She was nasty. I avoided her line and even let people pass me in line just to not have to work with her. Havent seen her in a while. Ray needs a promotion and a pay raise. (Shelly & Peter) Southlake (this is posted under my sons google id)

Adrian Alvarado

Wow!!!!!unbelievably the worst customer service in my life . The passport service is so bad their due to management by James (The manager)He feels like he owns the post office.Opens the doors late closes the passport section early.How can anyone ever get anything done with a service like that. I have been turned away 3 Saturdays in a row no matter what time i get their he always has an excuse to turn me down.If you see a manger named james next time your in the post office tell him aurora said ."Hes still the worst Incompetent Manager ive ever meet"

Judy Gaman

Claudia went completely postal on me today! This is why Fed Ex and UPS are so so successful. Yes, I showed up 5 minutes before close. Yes, I asked to use her pen. That does not give her the right to "reprimand" me, a customer, especially loudly in front of others. She was obviously having a bad day and taking it out on everyone there including a man who made the cardinal sin of asking for a clear pouch for his mailing label. Trying to recover from that experience and get back to my good day!

Mary Lou Stapleton

I moved from Southlake over three months ago. I had to fill out the change of address forms three times, I have talked to them twice on the phone and I still get notices that my packages are being delivered to my old Southlake address. When theses packages were ordered they were giving my new address in Coppell, but someone has forgotten to change the address in the delivery system and they route it to Southlake. They just dont seem to care.

Tommy Madison

Avoid the US Post Office if at all possible. Priority Mail 2-day does not mean two day. It simply means they may deliver it some day. The tracking number cannot be tracked to actually tell you why it did not arrive on time. The Post office cannot tell you where the package is or when the package will arrive. This is the second shipment of the same item. The first shipment is completely lost. They have no idea where it is.

Linda Seim

I went to this branch for the first time on 12/20/11 and the place was packed. There were three employees at the window, but one in particular was working fast, efficiently and cheerfully. His name was Cedric Edmon and he was a gem! He had a kind word for everyone, was helping twice as many patrons as the other two working and had a smile on his face! Kudos to Cedric!

Lori Martin

If I could give zero stars I would. Went to get a passport & it is supposed to open at 9:30am. Got there not only to find out it wasnt open yet, but that the person in charge of passports has not arrived. No one has answers as to when the person is coming or what is going on. Poor customer service. Definitely go somewhere else for one.

David Azua

When you have someone managing a post office you would expect they would understand how to make the proper decisions to better help and serve their customers. Nope not here. I have a ups store mail box in Dallas and they seam to get it. Take your business to the ups store or somewhere else as this place is incompetent.

CharlieDaChamp

After picking up my three children early from school, taking the night off from work and having my wife take the afternoon off we arrived just before 3pm and were told the passport office closed at 3. Website states passport applications are taken until 4. Please change your website or stop closing early.

K SN

TERRIBLE CUSTOMER SERVICE! I came to POST OFFICE to BUY stamps and the CLERK could not even help me!! pointed me to a kiosk. I stood in line ON PURPOSE as the kiosk did not have postcard stamps. I came back to counter and was asked to get BACK IN LINE! I SUGGEST NOT USING SOUTHLAKE USPS!!

Raymond Sabbatis

I tried a couple of other numbers...getting a response from this number was an extreme pleasure! The young lady I spoke with was great...gave the information I requested without fanfare...you got it girl...you should be training others so they know how this is done!

John Whitaker

Wouldnt recommend you ever utilize USPS for any urgent delivery. Failed to deliver an overnight package, noted that "delivery was attempted" on the tracking number - basically, they lied and forgot to deliver, failed to leave a notice, failed to take accountability.

Esther Valero

I was very pleased with Antonio. He answered all my questions regarding my packet. Even though the package still hasnt arrived, and there has been technical difficulties with the US postal service in general, this post office is very customer friendly!

Diana Kilgard

The worst customer service I have ever heard!!! Just called about passport renewal and the lady was so rude and could not give me a straight answer. I wouldnt even consider going to this facility!!

Rachel Giles

This is an older post office location but conveniently located in Town Square. Parking is a little difficult so you may need to walk a few minutes to this location.

Harveen Kaur

Reached the office at 1:01pm on a Sat and the rep was rude and literally shut the door on me. Horrible customer service, will never go there again....

marvin Morton

these government employees will NOT answer their phones ! passport service SUCKS at best ! I wish the postal service would just shut the doors !

Carolyn Clark

Never any priority mail envelopes available. They dont keep them stocked, or they let people take them in multitudes. Lines are ridiculous.