Ulta Beauty

Reviews 3

TA

Taylor S

I am writing to share my experience at The Woodlands ULTA location and overall dissatisfaction with salon services and the salons/managers unwillingness to offer a resolution for me, especially considering I have used various ULTA salons for years. I understand mistakes happen and coloring is a chemical process that doesnt always produce the intended results, thats okay. However, I am frustrated and extremely unimpressed with with this salons poor customer service and refusal to remedy the situation. I went into this location because the ends of my hair had some old heat activated lightening spray on it, and I wanted the ends to match the rest of the slightly darker and NATURAL hair color for my ENGAGEMENT pictures. The hair stylist, Yvonne, quoted me $70 to achieve this result, but insisted several times that what I was asking for was not what I wanted. She felt I was unsatisfied that my hair had a slightly golden tint at the bottom and pushed the idea of using developer to "remove the gold" and then toner to achieve the desired color. This service was almost double what we had initially agreed upon, but I truly felt pushed into agreeing with her because she was so confident in understanding what I wanted "from a different, professional perspective". I explicitly stated my hesitancy numerous times, showed her pictures of what I wanted, but trusted her "expertise" because she guaranteed that if I was unhappy with the results, then we could easily apply a darker toner over it at no additional cost. When the service was finished, I expressed that I felt my hair was much lighter than I was wanting and than the pictures I showed her. I also had a distinct root line 2-3 inches from my scalp. This is exactly what I wasnt wanting and exaggerated the warm tones that I already didnt like about my hair. I wanted one tone that was slightly darker than I currently had. She offered to do the toner at that time, but suggested I go home and give it a chance to get used to before making a decision. I had already been at the salon for several hours and didnt want to go through another immediate color application. I was also aware that she was about 20 minutes behind on her next appointment and wanted to be considerate of all parties time. So I agree to give it a chance and call for a follow up appointment for a free toner application after a few washes and trying to get used to it. I also got a few friends opinion, who told me it looked like I died it out of a box. Well I call the salon, 10-14 days after my initial appointment, and let them know that I would appreciate the offer to add the toner because my hair is becoming lighter and more orange after washing and drying it three times. Apparently, unbeknownst to me, I waited too long to get back with them and I would have to pay full price for them to fix it. I speak with the salon manager and explain I was unaware of the time frame I was allotted and that I have a full time job and went out of town the following weekend (with bad hair mind you), to which she replies there is nothing she can or is willing to do. I state my dissatisfaction and that I would not return to any ULTA location in the future if they refuse to provide the service that I was repeatedly reassured I would receive if I wanted, and she said that she is sorry to hear that but is standing firm on her decision. How much does one application of toner cost for a salon the size of ULTA? I can guarantee it costs less than the amount I TIPPED my stylist despite being unhappy with her service after she convinced me to go a more expensive route. I would also like to express that I have cancelled my engagement photos due to how my hair looks. I will have to reschedule them after I can afford to have a different salon fix this ULTA locations mistakes, which will take a while on a teachers budget.

AN

Angela Frazier-Finley

Have you ever felt invisible when youre in a place of business? Have you listened as other people are asked if they needed assistance and waited for that same customer service experience but never receive it?? Well, my beautiful brown skinned daughter felt this, today, at Ulta, in The Woodlands, Texas. If you have ever lived, worked, or even visited The Woodlands, then you know that unlike Houston, it lacks diversity. All the advertisement that Ulta puts out for consumers always shows women whose skin tone runs the gamut of the color spectrum! Beautiful ivory skinned women to rich, velvet, dark toned women, all with radiant smiles!! The ads make you feel like you can identify with these women because you look like them!! That your hair is the same texture and they have the products you need!! That if you enter the doors of Ulta, someone is going to help you find what you need!!The employees at this store do not reflect this!!! Does Ulta train their employees in cultural diversity? Do these employees at store #71 greet and treat all customers equally and equitably?? Is it okay for a customer to stand for more than one hour in the brow section and never once be acknowledged???? I dont know about anyone else but neither I nor my daughter can get out of Ulta without spending at least $50!!! If I am spending that kind of money for the products in your store, I deserve the same great customer service experience that the other ivory skinned customers are receiving!! I am writing this because I am a mother! I am a mother who teaches my children to treat people based on their character not the color of their skin!!! I am a mother who is angry that their daughter was ignored and treated like she was invisible!! I have called the store....I have spoken with the store managers Danielle and Kim....Danielle quickly got off the phone with me and Kim was amused when she first got on the phone....I have called Ulta customer service and had excellent customer service with a representative who has escalated this to the District Mgr Tracey. I do not believe that Ulta as a corporation has an issue with race but this store...Store #71....needs help with diversity training. If you are going to work in a customer service oriented role, you have to be able to interact with people of all ages, color, religion, and sexual orientation. You have to be comfortable in that interaction and you have to learn to respect your differences and acknowledge when you lack the knowledge!!! I would have felt better if someone would have even just approached her and been honest that they have never worked with African American skin tones but would help find the best product than to have just outright ignored her!! Lets do better people.

BE

beverly rankin

I REALLY HATE TO WRITE A BAD REVIEW BUT WE ARE TALKING ABOUT MY HAIR HERE. I WENT TO THIS SALON IN THE WOODLANDS BECAUSE OF THE $60 SPECIAL AND ITS LIKE I HAVE ALWAYS HEARD "YOU GET WHAT YOU PAY FOR" I ASKED FOR MY HAIR TO BE CUT IN LAYERS SINCE MY HAIR IS COARSE, THICK, AND CURLY. NEVER AND I MEAN NEVER HAVE I HAD A HAIRCUT SUCH AS THIS. SHE HAD ME BEND MY HEAD DOWN AND THEN SHE PROCEEDED TO CUT MY HAIR STRAIGHT ACROSS THE BOTTOM WITH A PAIR OF SCISSORS. NO PARTING MY HAIR, NO SECTIONS, JUST A CHOPPED UP MESS. NOW MY HAIR HAS THE APPEARANCE OF A BROOM. NO LIE IT LOOKS LIKE THE BOTTOM PART OF A BROOM. NOW I NEED TO FIND SOMEONE TO FIX THIS MESS BUT ITS SO SHORT IM AFRAID TO GET IT CUT AGAIN. I WILL NEVER GO BACK TO ULTA NO MATTER WHAT THE COUPON IS. I WANT MY MONEY BACK.....WISH I COULD RATE THIS MINUS 0

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