The Cheesecake Factory

Reviews 3

JE

Jenna Paulsen

Weve been to the location a total of 6 times. Not one time have we been happy about the service. We understand this is a popular place, as this is only 1 of 2 locations in the Salt Lake Valley, but they never seem to step up the service. 1st visit: New to Utah, overcrowded, but understandable. Waited about a half hour for a table that are way too close to other tables. Literally bumping elbows. 20 minutes to wait for our food. Both my husband and I got food poisoning. 2nd/3rd visit: Tried for Sunday brunch. Less busy. Order still takes 20+ minutes. Waiter brings the wrong omelet out to my husband, waiter doesnt check on us until hes almost halfway through the meal. Asked if he wanted him to bring him the right one. 4th visit: I liked the Creme Brule French Toast enough to come back with my sister-in-law & brother-in-law for my birthday. The 3 of us all wanted the French Toast. They ran out of French Toast. How do you run out of one of the most popular brunch menu items?! Let alone French Toast. (Did I say French Toast enough?) 5th visit: Big party. Cant complain about this one. 6th visit (01/03/16): Today, and the reason Im writing this review. Arrived at 6:40 PM. Waited 20 minutes to get seated (which was fine). Sat there for TEN MINUTES without a waitress even acknowledging our presence. Another couple gets seated to my right. Waitress IMMEDIATELY comes over and gets their drink order, then finally acknowledges us. Comes back with the table to my rights drinks. 15 minutes after we are seated, another couple seated to my left (different waiter). Couple to my left received their meals well before our table, and the table to my right. Table to my right receives their meals before us (note: ordered the same meal as one of the persons to my right). Our Waitress is very attentive to the patrons in the bar area, not the other 2 tables. 40 minutes past ordering, ask our Waitress where our meals are. Waitress offers a free soup or salad. No. We just want our meals. Manager comes by and apologizes and tells us our "ticket was lost". Comped our meal, which was greatly appreciated, but beside the point. Didnt expect to spend the majority of our evening (almost 2 hours) at The Cheesecake Factory. Not only that, but we had 3 couples/patrons around us apologize for them getting their meals a lot quicker than ours. So the service didnt go unnoticed in the least bit, nor did I voice our concerns until 40 minutes later, and the couple to my right apologized. Obviously not their fault. Good food, but very poor service. Very disappointed, yet I dont even know why we continue coming back. Hoping the service will get better I suppose. Good luck! (2 stars only for the fact that they comped our meal, otherwise would only be 1)

BR

Brian Wilcox

Maybe this was a one-time experience kind of thing, but we got a $50 gift card to this place for Christmas and decided to go for my wifes birthday in April. When we got there, we stood at the counter and felt awkward for about a minute before the cashier acknowledged us. She didnt seem super busy, just very uninterested. Could have at least said hello and given a smile. We were seated fairly quickly, which was nice. Asked our waitress to just bring out some water for us to drink, and when she brought it out, there were some brown floaty bits in her water. We asked the waitress to bring back a clean glass and she just grabbed it and went. I dont think she should have gotten down on her knees and begged our forgiveness, but a polite acknowledgement that water shouldnt have had floaties in it would certainly have been in order. Also, they give you drinks in a clear plastic mug, which makes no sense in the theme of "nice restaurant" that theyve obviously got going on. Seriously, the overall atmosphere is pretty good! If you are looking for something specific, youre fine. If you want to "browse" the menu, get ready for something like 25 PAGES of food! I felt like I had just gotten out of a really weird Lord of the Rings novel trilogy where Long Island Iced Tea Baggins has to take the seared lemon salmon and throw it into the fiery pit of Mount Cherry (cheesecake). 25 page menu? Seriously? "Honey, what do you think of the steak combo? The one with..." "I dont see the one youre talking about." "Oh. Youre on steaks and seafood page 13. Go to steaks and seafood page 19." "Ah. There it is. Looks nice." And it was. The food was actually pretty good. Once we knew what we wanted, it was only a matter of ordering. The mashed potatoes had several baked potatoes still in them - that might just be how they do their mashed potatoes though, so I cant blame them too much for that. When the check came, the manager walking by grabbed it, our gift card, and our bank card for the remaining $12 or whatever it was (bill was about $62). He came back and informed us that there was no balance on the card and that he had charged all of it to our credit card instead. I really cant fault them for that, especially because there are absolutely people that would take an empty gift card and try to use it deceitfully, but it added to the already negative-ish weird experience. If I had known wed be paying our own way for the meal, we would have gone to Red Lobster instead and gotten a less expensive and much better meal.

FA

Faith Othello

I would give it a 2 1/2 if I could. I had always seen such huge lines there so I figured it might be a decent place to go. Finally on a Sunday afternoon when there wasnt a long line my husband and I went to try it out. We were surprised to see how fancy it was trying to be and then we were given plastic mugs. Weird. There were 3 people behind the desk when we walked up and they all kept talking and just ignored us for a few minutes before they seated us. We were by no means greeted enthusiastically. The menu was excessively long and I was surprised to see ads being at such a fancy restaurant. The prices reflected the fanciness as well. We waited ages for our waitress to come back and get our orders and then, while we waited again, we went to use the restroom. When my husband came back our table had been bussed so they had to bring us new waters. We then waited while 3 people who had arrived after us received their main dishes and we still had not received our appetizer. Finally the waiter came and apologized and said the manager would come and talk to us. After we got our appetizer the manager came over told us to enjoy and said that the appetizer would be free considering how long we waited. We thankfully didnt have to wait as long for our meals. I ordered the Tomato Basil Pasta which was pretty good, Id order it again. Our appetizers were mediocre at best. They dont know how to make sliders. My husband ordered the famous meatloaf thinking it would be good since they claimed it was famous. The meatloaf was weirdly sweet and had a weird after taste. It was also like mashed together baby food. It would be great if you had no teeth, but if like to chew your food this isnt for you. The potatoes were also sweet and they were very lumpy. We dont mind little lumps, but it had two very big chunks at least 1" in diameter. The lumps also had brown spots like the bad spots on the potatoes werent cut off. We ordered the 30th anniversary chocolate cheesecake. They brought us a very small piece, but at least they said it would be free since we had such a long wait. The cheesecake was good but not worth the price so we were glad we got it for free. I would have given it it one star except they gave us the appetizer and the desert for free to make up for our horrible experience. The atmosphere and menu feels like theyre trying too hard so I suppose the waitresses and cooks feel like they dont have to try at all.

Other organizations