American Housekeeping of Utah

3397 4700 S, Salt Lake City, UT 84118, USA

Address:	3397 4700 S, Salt Lake City, UT 84118, USA
Phone:	+1 801-967-5454
Site:	americanhousekeepingutah.com
Rating:	4.1
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 22

Reviews 5

Tamara Casarotto

We originally signed up for 4 hours of cleaning services per week, and have been being billed for that. The crew has been finishing an hour to 45 minutes early even though were being billed for 4 hours. I called American Housekeeping of Utah today to let them know we need the price adjusted as we were being billed for 4 hours each week. I spoke with Marcy who proceeded to tell me the cost was charged per assignment so it wouldnt affect the price. Well I told her surely she was mistaken because when her estimator came out the first time to quote us a price she gave a lower price and said it would take 3 to 3 and a half hours to complete the job. I told the estimator that I wanted them to do a thorough job and because our home is so large Id like them to stay and clean for 4 hours. I was then quoted a higher price for them to stay 4 hours. Marcy was full of excuses and told me she was well aware of how long her crew stayed each time, yet they still were continuing to charge us for 4 hours per week. I made her aware we had cameras throughout the house and so we have documentation of their arrrival and departure! Marcy (she claimed to be the manager) was lacking in customer service skills which made me even more upset and she hung up the phone on me! I then called back and received a voicemail where I left a message for the owner or supervisor to call me back asap. Marcy called me back and stated, "Oh I see here you are on my list of people to call to lower their cleaning prices." What a load of crap!!! I told her to just cancel our cleaning services with their company as I was not going to play games or deal with an unprofessional and dishonest company! Then she started telling me our phone conversation had been taped and she didnt like the way I had spoke to her!!! I told her to call the FBI and have me arrested then! Unbelievable!!! We were paying them over $1000 a month for cleaning services and this is the way they treat their customers??! Its really too bad Marcy exhibited poor customer service skills when this could have been handled so simply. We were happy with our cleaning crew, however when I called the office to discuss my concerns, I was treated rudely and Marcy did not listen, instead she talked over me and made it clear she was right and the customer was wrong!!! There are so many cleaning services in Utah and I dont have to put up with poor customer service skills. Its unfortunate that they lost a great customer because they chose to be unaccountable and dishonest.

Anonymous User

I am writing in response to the February 14th Google Review posted by Laura Merrit Sines. It is the policy of American Housekeeping to send an Estimator to visit all homes before scheduling any cleanings. By seeing the home in person we can better estimate how much time is needed to clean the home and we can discuss with the homeowner exactly what he or she wants done during the cleaning. On January 5th of 2012, Laura requested an estimate for a house that she and her family were purchasing and moving into at the end of the month. However, Laura could not allow an Estimator from American Housekeeping see the home as the current owners / occupants of the home were not cooperating. Laura described the home and based on her description a house cleaning of 12 man-hours was scheduled for January 23rd. On January 23rd, American Housekeeping spent over 14 man-hours cleaning Laura’s home, exceeding the estimated time of twelve hours. This time overage caused the cleaning team to be behind schedule in getting to their next home. Laura phoned the office of American Housekeeping on January 24th and complained that the housecleaners had missed dusting the higher shelves, dusting the top shelves in closets and that the front bedroom in the basement wasn’t vacuumed very well. A second cleaning, at no additional cost to Laura, was scheduled for January 25th. American Housekeeping spent 9 additional man-hours cleaning Laura’s home on January 25th. A Quality Supervisor was one of the housecleaners on the January 25th cleaning. Laura and our Quality Supervisor inspected the home together upon completion of the January 25th cleaning. Laura indicated to the Quality Supervisor that she was pleased with the cleaning. Laura spoke with the Area Manager of American Housekeeping on January 26th and indicated that while she was happy with the cleaning, but she felt that she should receive a discount for her inconvenience. She accepted our offer of a 10% discount. I am sorry that Laura was not happy with her original cleaning on January 23rd cleaning; clearly we needed more time than was originally estimated. I do believe that had we been able to see the home before estimating the time to clean the home, we would have scheduled more time. We offer our apologies to Laura and our sincere hope that she enjoys her new home for many years to come.

Janae Voge Hunt

The first time I had American Housekeeping clean my house I was thrilled with the results and wrote a rave review for them. Everything was spotless and I could not have been happier with the service. However, I just had my second cleaning and am beyond disappointed. My floors were not mopped, bath tub had not been cleaned, kitchen counters had not been cleaned, and finger prints were still on the tables. It was pretty clear they did a shoddy job throughout the entire house. I called the office to let them know I was dissatisfied with the service. They didnt seem to be too concerned with it. They offered to have the team come back that afternoon and "reclean". When I said I didnt want a team who provided such poor service back in my house, they said they could send the "quality control team leader" when they cleaned my house next month. When I said I wanted to cancel my service, they offered to give me a discount on my NEXT cleaning. There will not be a next cleaning. Im not paying them to kind of clean my house. Save yourself some time and money and dont bother with American Housekeeping.

Anonymous User

I have had American Housekeeping of Utah clean my house for the last two years. I am stopping my service with them tomorrow. They have broken more than 8 of my collectables, which with chips and broken parts have no value anymore. They broke my tooth brush holder, they broke a clay rattle snake, and they have tipped over a number of my plants, yes I can tell when the soil in the pot has been stuffed back into it. They really dont clean very well and have forgotten my office a number of times, ( I only have 4 rooms in my house). I have many cob webs that go unattended. The final straw is that they stole the double AA batteries out of my tv remote because I guess they didnt think I was using it. I spent 20 minutes trying to figure out why it wouldnt work before I opened the battery compartment and found not batteries. I cant believe it. I am going to cancel my service tomorrow.

Erik Karr

My wife scheduled a cleaning with this company for a deep cleaning of approx 10-12 man hours. The team they sent short changed me by about 45 min to one hour and basically just left. I didnt have time to check it before they rushed out the door, but on the surface it looked good. I checked futher and they forgot to clean one fridge and also the oven. There was some assorted blinds that were partially cleaned and left half open or closed. So basically it was a rush job with a large team who left early and i paid full price. I called up to complain and couldnt get anyone on the phone for a day or two. When i finally talked to a person that i guess was a manager she said she could not have someone come out for 1-2 more business days. The problem was that the new owners were moving in the next day. Needless to say i wasnt happy with this company and will not use them again.